Account Manager

Absorb Software Inc.; United States; Remote; USD 90,000 - 100,000; Full time

Job summary

Join a leading company in online training solutions as an Account Manager, where you'll leverage your relationship-building skills to enhance client engagement and drive revenue growth. With a focus on upselling and contract negotiations, your contributions will be vital to both client success and company growth. Enjoy competitive compensation, comprehensive health benefits, and a fully remote-first work culture that values innovation and collaboration.

Benefits

Comprehensive Health and Wellness Benefits

Career Growth Opportunities

Remote Work Flexibility

New Hire Equipment Allowance

DE&I Programs

Qualifications

• Minimum 3 years of experience in client relationship management and upselling.
• Proven sales ability with strong communication and team skills.
• Dynamic personality with an ability to thrive in a fast-paced environment.

Responsibilities

• Drive revenue growth through upselling and cross-selling opportunities.
• Negotiate contract renewals to maximize revenues.
• Manage and report on sales pipeline effectively.

Skills

Relationship Building

Sales Proactivity

Communication

Presentation Skills

Time Management

Organizational Skills

Education

Post-secondary degree in business or a related field

Tools

Salesforce

MS Office (Excel, PowerPoint)

Job description

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“I love the collaborative environment at Absorb! As an Account Manager, I get the opportunity to work with great folks and I’m proud to be a part of the team. Absorb has an awesome culture that values positivity, uniqueness, and collaboration from every department. There is a commitment to innovation and growth that allows us to overcome challenges and learn new skills. The work we do makes a real difference and honored to partner with my clients to achieve our shared success.” - Tommy Rowan, Account Manager

As an Account Manager, you'll drive revenue growth by helping customers expand their use of Absorb, uncovering upsell and cross-sell opportunities. Success in this role requires a deep understanding of each client’s business to align Absorb solutions with their goals.

The ideal candidate is a natural relationship builder with a passion for sales, proactive problem-solving skills, and strong communication and presentation abilities. Quotas focus on net retention within the assigned book of business.

Absorb Culture - Absorb LMS

What you’ll do:

• Increase the net dollar retention of your book of business through upsells and cross sells
• Negotiate client contract renewals with a focus on increased Annual Recurring Revenue and long-term relationships
• Generate and close new for opportunities for ‘land and expand’ within assigned accounts
• Generate proposals and other client facing documentation to assist your sales process
• Identify and develop meaningful client relationships
• Accurately manage and report your sales pipeline monthly and quarterly
• Thoroughly understand Absorb subscription models to effectively answer client questions
• Participate in team meetings and projects to improve sales processes & sales output
• Develop strong internal relationships to support client lifecycle
• Keep up to date with latest product releases and training seminars to ensure thorough product knowledge
  
  

What you’ll bring:

• Post-secondary degree (preferably in business or a related field)
• Proven ability to manage client relationships (including upselling) with a minimum 3 years of experience
• Very strong time management and organizational skills
• Very strong verbal and written communication skills
• Outgoing and personable nature with a sales driven attitude, strong team player
• Ability to thrive in a dynamic, fast-paced environment that changes constantly
  
  

Additional preferred qualifications:

• SaaS (or Technology) sales experience
• Experience working with a global client base
• Strong MS Office skills – primarily Excel and PowerPoint
• Fluency in additional languages
• Experience working with industry tools such as Salesforce
  
  

Technologies we use:

• AbsorbLMS, Salesforce, Gong, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat
  
  

Are you ready to become an Absorber?

What we offer:

• Fully remote-first work with flexible work arrangements
• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
• New Hire Equipment Allowance and monthly Flex Allowance to support your success
• Endless opportunity for career growth and internal mobility
• Employee driven DE&I programs
• Games room, meditation & yoga space, state of the art workplace for Absorbers in our Calgary office
  
  

Who are we?

Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities.

Our values are simple:

• We achieve exceptional results by genuinely caring about each other and the work we do
• We’re united, and we grow through our commitment to elevating continual learning!
  
  

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  E-learning

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