Account Manager

Intertek; United States; Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

401(k) with match

PTO

Job summary

Intertek is seeking an Account Manager to join the Alchemy team in a remote capacity within the United States. You will manage a portfolio of medium to large accounts, guiding adoption of SaaS platforms, translating business requirements into product recommendations, and driving value realization across client relationships.

You will conduct regular reviews, build strong client champions, and leverage usage data to identify risks and growth opportunities while collaborating with cross-functional

Qualifications

• Bachelor's degree (or 4+ years of account management experience) and renewal/organic growth responsibilities.
• Ability to analyze customer usage data, KPIs and health indicators to identify opportunities for improvement and translate into actionable recommendations, plan and path to solutions.
• Proven experience building and maintaining strong relationships with organizations of varying sizes with multiple stakeholders.
• Ability to explain complex technical concepts in business-friendly terms to customers.
• Exceptional communication and presentation skills with ability to influence at all levels, including executive and C-level.
• Proven track record of driving revenue growth through identifying and converting upsell opportunities.
• Ability to work autonomously under pressure.
• Ability to travel 25%.
• Remote position; must reside in and be able to work in the United States.

Responsibilities

• Manage a portfolio of customers at scale, delivering proactive guidance, adoption support, and value realization across multiple accounts simultaneously.
• Demonstrate understanding of SaaS platforms, customer workflows, integrations, and product capabilities to guide adoption and best practices.
• Translate customer business requirements into product recommendations, troubleshoot platform queries, and collaborate with cross-functional teams to drive outcomes.
• Conduct Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs) to showcase value realization, align on objectives, review adoption metrics, and identify growth opportunities.
• Build customer champions and advocates to articulate Intertek Alchemy's value.
• Leverage health data, adoption insights, and consumption metrics to identify risks and improve outcomes.
• Develop understanding of customer objectives, industry trends, competitors to identify expansion opportunities.
• Identify and close opportunities for organic sales within assigned accounts.
• Assist with implementation of Alchemy products and services.
• Handle escalated customer concerns and account issues.
• Partner with internal resources to identify opportunities or issues driving retention.

Skills

Data analysis

Customer relationships

Executive communication

Upsell opportunities

Education

Bachelor's degree

Job description

Account Manager- Remote

Intertek, a leading provider of quality and safety solutions to many of the world’s top-recognized brands and companies, is actively seeking anAccount Managerto join our Alchemy team in a remote setting. This is a fantastic opportunity to grow a versatile career.

Intertek's People Assurance teams empower your workforce to identify and close operational gaps and mitigate risk by assuring smart actions across your organization. Intertek Alchemy provides frontline worker training solutions for processors, manufacturers, packagers, and distributors of all sizes. Intertek Catalyst inspires and engages workforces with highly creative, custom-branded, asset protection communication programs tailor-made strategic solutions designed to leverage our clients' company brand, values, and objectives to optimize the culture of their people. Intertek Wisetail provides a custom branded training and communication platform built to engage today’s workforce with a complete learning management system, giving customers the tools to grow their passionate workforce.Intertek is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world. We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide. Our Purpose: Bringing quality, safety, and sustainability to life.

What are we looking for?

Alchemy is seeking a highly motivated Account Manager to develop and maintain post-sale contact with medium to large customer accounts in order to facilitate positive and productive long-term relationships. The Account Manager will serve as an internal advocate and client liaison throughout the customer life cycle. Accounts Managers are ultimately responsible for ongoing product success and adoption in all assigned accounts.

Benefits Information

In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.

What you’ll do:

• Manage a portfolio of customers at scale, delivering proactive guidance, adoption support, and value realization across multiple accounts simultaneously.

• Demonstrate a strong understanding of SaaS platforms, customer workflows, integrations, and product capabilities to effectively guide customers on adoption and best practices.

• Translate customer business requirements into product recommendations, troubleshoot common platform queries, and collaborate with cross-functional teams to drive successful outcomes.

• Conduct Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs) to showcase value realization, align on business objectives, review adoption metrics, and identify opportunities to drive customer outcomes and growth.

• Build customer champions and advocates to ensure clients can articulate and understand the value Intertek Alchemy is driving to their business.

• Leverage customer health data, product adoption insights, and consumption metrics to proactively identify risks, drive recommendations, and improve customer outcomes.

• Develop a deep understanding of customer business objectives, industry trends, competitors and market dynamics to identify opportunities for value realization, expansion, and strategic growth.

• Identify and close opportunities to cultivate organic sales within assigned accounts.

• Assist with the implementation of Alchemy products and services.

• Handle escalated customer concerns and account issues.

• Partner with internal resources to proactively identify opportunities or issues that drive customer retention.

Minimum Requirements & Qualifications:

• Bachelor's degree (B.A.) or a minimum of 4+ years of Account Management, Customer Success Management, and/or Client Relation Management experience with renewal and organic growth responsibilities.

• Ability to analyze customer’s usage data, KPIs and health indicators to identify opportunities for improvement and translate into actionable recommendations, plan and path to solutions.

• Proven experience building and maintaining strong relationships with large and small organizations with multiple stakeholders.

• Ability to explain complex technical concepts in business-friendly terms to customers.

• Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.

• Proven track record of driving revenue growth through identifying and converting upsell opportunities

• Ability to work autonomously under pressure

• Ability to travel 25%

• This is a remote position; however, applicants must reside in and be able to legally work in the United States.

Intertek: Total Quality. Assured.

Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers’ expectations, while engaging with our employees to be 10X in their performance and professional growth.

Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed.

We Value Diversity

Intertek’s network of phenomenal peopleare our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email [e-mail] or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.