Account Manager

Reliable Technology Services

Plano (TX)

On-site

USD 45,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Personal Time Off

Local Sporting Events and Outings

Paid Federal Holidays

Competitive Salary

Job summary

A Managed IT Service Provider in Frisco, Texas is looking for an Account Manager to enhance client satisfaction and relationships. This full-time position requires strong communication skills and the ability to handle diverse client needs effectively. Ideal candidates will thrive in fast-paced environments and demonstrate self-motivation. The role includes onboarding new clients, conducting strategic reviews, and maintaining accurate records.

Qualifications

Excellent verbal and written communication skills and organizational abilities.
Ability to organize and manage your workload independently.
Ability to handle stressful situations and deadlines.
Self-motivation and the ability to work in a fast-paced environment.

Responsibilities

Develop trusted advisor relationships with decision makers.
Oversee onboarding of new clients.
Perform monthly check-ins and generate strategic business reviews.
Maintain accurate client records and ensure managed services are up-to-date.

Skills

Excellent verbal and written communication skills

Ability to organize and manage workload independently

Fluency with computer networking products

Self-motivation

Ability to handle stressful situations

Job description

Overview

Reliable Technology Services is a Frisco, Texas based Managed IT Service Provider that builds enterprise class infrastructure, voice, and data networks for small and medium sized organizations. Reliable was founded in 2007 with a mission to provide superior technology solutions delivered with integrity by experts who excel at creating solutions for complex business problems, and to be a key player in the success of others. Reliable has employed a team of the best and brightest technology engineers and support staff in the DFW area.

This position is a key member of Reliable Technology’s Solutions Team. The ACCOUNT MANAGER is responsible for all things related to client satisfaction. They foster strong connections with clients, understanding their unique needs and pain points. They are an IT confidante, someone who speaks the language of business and technology fluently. Their days are filled with regular communication, active listening and relationship building.

The ACCOUNT MANAGER works closely with everyone in our organization - the sales team, the service desk team, the project team, and the financial team.

The job is based full time at our main office in Frisco, Texas and because of the physical nature of the work, requires that you be in the office every day. It can be a very quick moving and high-volume role as our clients have immediate and emergency needs that pop up from time to time. If this excites you then we welcome your application.

Benefits

Medical, Dental, and Vision Insurance
Paid Personal Time Off
Local Sporting Events and Outings
Paid Federal Holidays (7) (if applicable)
Competitive Salary

JOB REQUIREMENTS

OBJECTIVES

Main point of contact in all matters related to client concerns and needs
Maintain and Strengthen client relationships
Ensure Clients are utilizing our full suite of products and services
Ensure client retention via contract renewals

RESPONSIBILITIES + DUTIES

Develop trusted advisor relationships with the Decision Makers, Key stakeholders
Oversee and Manage Onboarding of new clients
Perform Monthly Check-Ins
Generate and Perform Strategic Business Reviews: Quarterly and Annual
Forecast and track account metrics
Upsell technology stack to clients
Maintain accurate client records
Maintain and ensure products to managed services are up-to-date
Validate monthly client invoices
Handle inquiries and requests from customers, addressing their needs in a timely fashion

QUALIFICATIONS + SKILLS

This job absolutely requires the following. Do not apply if you don’t have:

Excellent verbal and written communication skills and organizational abilities
The ability to organize and manage your workload independently and meet short timelines
The ability to handle stressful situations and deadlines
The ability to translate general objectives into specific tasks for action
Self-motivation and the ability to work in a fast-paced environment
Fluency with computer networking products and related software, technology products in general, and IT services generally

GENERAL REQUIREMENTS

Work business hours 7:45 am – 4:45 pm; After-Hours as required to meet client needs
Schedule flexibility to accommodate client needs
Must be detail oriented and accurate
Must have strong interpersonal and documentation skills
Ability to interface effectively with others to foster a cooperative, team-based approach to problem resolution and/or project-based work is required
Must have a keen sense of awareness for others needs and communication styles
Ability to have fun in a fast-paced environment
Strong ability to analyze data and make intelligent decisions
Ability to identify when senior/management level assistance is needed
Excellent communication skills, both written and verbal
Excellent organizational skills and ability to adapt easily
Ability to prioritize, multi-task, work around deadlines and adapt easily
Must be able to work effectively and contribute value with limited direction

GENERAL RESPONSIBILITIES

Customer Care: Quality customer service is a top priority. Respect for customers, employees, and all stakeholders, with professional and ethical behavior at all times.
Teamwork: Build relationships with coworkers and customers, and contribute to process improvements and documentation.
Knowledge & Learning: Regularly seek to expand knowledge, share training, and adopt best practices.

REPORTING STRUCTURE

This position reports directly to the Managing Business Partner. Tasks may be assigned and managed by other departmental managers. Coordination and communication to facilitate all client service needs is essential. HR matters handled by the Human Resources Manager in coordination with the Managing Partner.

Seniority level