Account Manager

CentralReach; United States; Híbrido; USD 75.000 - 85.000; Tempo integral

Benefícios oferecidos por esta vaga

Health benefits

Generous PTO

401(k) matching

Paid parental leave

Hybrid work model

Career development

Wellness programs

CR Cares program

Resumo da vaga

CentralReach, LLC is seeking an Account Manager to oversee and grow an assigned client portfolio in a SaaS health-tech environment. The role focuses on educating customers, driving adoption, and securing timely renewals while expanding existing relationships.

You will collaborate with Sales and Customer Success, lead business reviews, and deliver tailored product demonstrations. A strong CRM and a passion for customer value are essential.

Qualificações

• Minimum 5 years in SaaS sales or account management.
• Experience in health-tech space is a plus.
• Ability to educate customers on product value.
• Strong CRM and data-driven approach.

Responsabilidades

• Collaborate with Sales and Customer Success to communicate the company’s value, vision, and strategy, driving business growth.
• Lead regular business reviews to stay aligned with customers as they scale.
• Partner strategically with clients to understand their goals and align them with our products and services.
• Deliver product demonstrations and presentations tailored to client needs.
• Support account renewals, emphasizing growth and multi-year commitments when necessary.
• Maintain accurate CRM records of customer interactions, successes, and challenges.
• Provide proactive communication and feedback to both customers and internal teams regarding product insights and market trends.
• Engage with the the company Product Council, sharing customer-driven feedback to help shape the product roadmap.

Conhecimentos

SaaS sales

Account management

Customer relationship

Strong communication

Discovery questioning

Goal-driven

Problem solving

Time management

Ferramentas

Salesforce

Descrição da vaga

the company is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.

We are seeking an Account Manager to oversee and grow an assigned client portfolio by providing exceptional service, educating customers, identifying growth opportunities, and ensuring timely renewals. This role focuses on deepening existing customer relationships while also supporting team members as needed.

Key Accountabilities

• Collaborate with the Sales and Customer Success teams to communicate the company’s value, vision, and strategy, driving business growth.
• Lead regular business reviews to stay aligned with customers as they scale.
• Partner strategically with clients to understand their goals and align them with our products and services.
• Deliver product demonstrations and presentations tailored to client needs.
• Support account renewals, emphasizing growth and multi-year commitments when necessary.
• Maintain accurate CRM records of customer interactions, successes, and challenges.
• Provide proactive communication and feedback to both customers and internal teams regarding product insights and market trends.
• Engage with the the company Product Council, sharing customer-driven feedback to help shape the product roadmap.

Desired Skills and Experience

• You have at least 5 years of experience in a SaaS Sales environment as an account manager.
• Experience as an account manager in a health-tech space is a bonus.
• Experience using the the company platform is a plus.
• Passion and ability to truly understand a client’s business in order to educate customers on how the company will be meaningful to their business.
• You have an extreme hunger to be successful and help the company sales and customers win.
• You have thrived in an environment where the only constant is change.
• You embrace aggressive goals and work hard to achieve them.
• You’re naturally curious and invest time and energy into learning more about the sales process, your prospects, and the solutions you’re selling.
• You are able to utilize Sales CRM tools such as SalesForce or like program.
• You have excellent written and verbal communication skills, strong attention to detail, and good follow-through.
• You hustle! All that preparedness doesn’t slow you down.
• You follow a proactive approach to account management to help cultivate success.
• You are not afraid to dive in with discovery questions to better understand the needs of your accounts.

#LI-Hybrid #AccountManager #SaaS #HealthTech #CustomerSuccess #ABA

Base Salary Range

$75,000—$85,000 USD

Backed by Roper Technologies, Inc. (Nasdaq: ROP), the company is entering an exciting phase of growth, innovation, and scale.

Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve.

We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full-time employees. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative.

Be part of a market leader driving the future of care. Explore opportunities at the company.com/careers.

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