Account Manager

SoundExchange, Inc.; United States; Hybride; USD 36 000 - 42 000; Plein temps

Avantages offerts par ce poste

Hybrid work schedule

Competitive compensation

Résumé du poste

SoundExchange, Inc. is seeking an Account Manager to join the Customer Services team in Washington, DC.

This hybrid role requires in-office presence on Tuesdays and Wednesdays and focuses on processing registrations, LOD submissions, and related account activities with a focus on accuracy and timely service. You will create and update client accounts, establish artist-to-LOD associations, and perform outreach via phone and email to facilitate pay-through and compliance.

Qualifications

• Proficiency in Microsoft Office Suite (Excel, Outlook).
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage multiple tasks under deadlines.
• LOD familiarity is a plus.
• Customer service experience and/or knowledge of music genres is a plus.

Responsabilités

• Process new registrations and LOD submissions by creating or modifying accounts and applying associations between artist and LOD payees.
• Create and update accounts, allocate royalty items at proper percentages and dates.
• Conduct outreach regarding document completion and Default Allocation applications to clients.
• Provide excellent customer service via email and phone; meet production and quality standards.
• Assist with support and special projects as needed.

Connaissances

Excel

Outlook

Communication

Attention to detail

Formation

Post-secondary education

Outils

Salesforce

Description du poste

About SoundExchange

SoundExchange is the largest global neighboring rights organization in the world, redefining how creators in the music industry get paid. By turning data into fast, accurate revenue for artists and rights owners, we have collected and distributed more than $13 billion in digital performance royalties to date on behalf of more than 800,000 music creators. As the sole organization designated by the U.S. government to administer the Section 114 sound recording license, SoundExchange seamlessly collects and distributes digital performance royalties from platforms like Pandora, SiriusXM, iHeartRadio, and thousands more, as well as all available international performance royalties through a strong global partnership network.

Title: Account Manager
Department: Customer Services
Job Location: Washington, DC (Hybrid: In office on Tuesdays & Wednesdays)
Reports To: Manager, Account Management
Supervisory Role: No
FLSA Status: Non-exempt

Position Summary:
The Account Manager, as part of the Account Management team within the Customer Services Department, is responsible for the routine processing of incoming registrations, supplemental documents, and Letters of Direction (LOD) submissions, as well as recurring administrative tasks assigned to the team. This role involves creating new accounts, maintaining and updating existing accounts, and processing LODs by establishing associations between artist and LOD recipient payee accounts, including the allocation of royalty items at the specified percentages and effective dates. The Account Manager also processes Default Allocation applications and conducts outreach as needed via phone and email to artists and LOD recipient clients. In all aspects of the role, the Account Manager is expected to provide excellent customer service and to perform duties efficiently and accurately to ensure timely service and maximized pay-through rates for clients.

Essential Functions:

• Evaluate and process new registrations by creating new accounts
• Evaluate and process new LOD submissions by creating or modifying existing accounts, applying associations between artist and LOD recipient payees, and associating royalty items at the proper percentage(s) and effective date(s);
• Evaluate and process Default Allocation applications;
• Conduct outreach regarding document completion, LOD clarification, and Default Allocation application to clients (as needed);
• Update existing accounts by processing supplemental documents/tasks
• Provide excellent customer service via email and phone
• Meet production and quality standards
• Conduct document completion or clarification outreach to clients
• Assist with Support team calls and/or inquiry overflow (as needed);
• Work on special projects (as needed)

Required Knowledge, Skills, Abilities (KSAs):

• Proficiency in Microsoft Office Suite (Excel, Outlook)
• Salesforce and/or database experience is a plus
• Excellent written and oral communication skills
• Excellent organizational skills and attention to detail
• Proven capacity to work independently, think critically, multi-task, and report progress under tight deadlines
• LOD familiarity is a plus
• Customer Service experience and/or knowledge of music genres is a plus

Required Education, Certifications/ Licenses, Related Experience:

• Post-secondary education or certification is a plus

ADA Specifications:

• This position requires the ability to remain in a stationary position all of the time
• The person in this position may need to move about the corporate office less than half the time
• This position operates office equipment that requires the constant use of hands/fingers/wrists (ex: typing) all of the time
• This position requires the ability to spend all of the time viewing computer monitors

Travel Requirements:

• This position has less than 25% travel requirements

PAY RANGE: $26.44/hr - $30.28/hr

Note :

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

Taking Care Of The Band:

At SoundExchange we empower creators and help shape the future of music. One way we do this is by respecting different voices, varied perspectives, and distinct backgrounds of all our team members. We are intentional in creating a culture where we recognize that all employees have the opportunities and support needed to thrive. We strive to create teams that reflect the music community we serve – every individual’s unique attributes and abilities are valued, and are part of how we innovate, create, and deliver experiences to the creators we champion.

SoundExchange has an employee-led committee that focuses on amplifying different voices and backgrounds and undertakes activities to promote inclusion and access. It helps to cultivate SoundExchange culture and policies, advocates for equality within the music industry, and participates in community building activities in the Washington, DC area where SoundExchange is located.

All with the goal of promoting more belonging and access in the workplace, music industry, and local community.

Accommodations:

SoundExchange is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access the SoundExchange Careers website as a result of your disability. We will make a determination on your request for reasonable accommodation on a case‑by‑case basis. If you need an accommodation, please email [e-mail].