Account Manager

Carrington Lawn & Landscape; Town of Middleton (WI); On-site; USD 60,000 - 85,000; Full time

Job summary

Carrington Lawn & Landscape in Wisconsin is seeking an Account Manager to lead client relationships across Maintenance and related divisions. You will own the sales and service process, coordinate with office and field teams, and ensure an exceptional client experience while supporting operational success.

Responsibilities include qualifying inbound leads, preparing estimates, managing CRM inquiries, and prioritizing high-value clients.

Qualifications

• Strong communication and relationship-building skills.
• Organizational skills with ability to manage multiple accounts.
• Proficiency reading scopes of work and estimating services.
• Experience with CRM or service-management systems.
• Valid driver’s license.
• Experience in landscape management or property care is a plus.

Responsibilities

• Own the sales and service process from start to finish, ensuring a seamless client experience.
• Serve as primary contact for clients, addressing scheduling, service quality, and project needs.
• Manage maintenance inquiries and non-designer installation requests through CRM.
• Qualify inbound leads and decline work when needed with professionalism.
• Prepare estimates for maintenance and installation aligned with profit goals.
• Recommend enhancements and value-added services to grow accounts.
• Rank and manage clients by strategic value for responsive support.
• Provide market and client feedback to leadership for service improvements.
• Identify opportunities for design-build collaboration and smooth handoffs to designers.
• Support management team and contribute to a positive culture.
• Continuously look for opportunities to improve customer experience.

Skills

Strong communication

Relationship-building

Organizational skills

CRM proficiency

Valid driver’s license

Job description

Job Description

Job Description

The Account Manager role is ideal for a relationship-driven professional who enjoys cultivating long-term client partnerships, communicating proactively, and working collaboratively with both office and field teams. The Account Manager is a key client-facing role responsible for delivering an exceptional client experience and supporting operational success across the company. This position is primarily aligned with the Maintenance Division, but collaborates cross-divisionally to ensure that client needs are met with excellence. The Account Manager will report to the Director of Business Development / Maintenance Division Lead and is classified as FLSA-exempt. There are no direct supervisory responsibilities.

Role Duties

• Client Experience - 75%
  • Own the sales and service process from start to finish, ensuring a seamless, professional, and highly positive experience for every client.
  • Serve as the primary point of contact for clients, confidently addressing questions related to scheduling, service quality, and project needs.
  • Manage and track all maintenance inquiries and non-designer installation requests through the company CRM to ensure transparency and team collaboration.
  • Qualify inbound leads based on alignment with Carrington's business model; when necessary, decline work in a manner consistent with company values while preserving future opportunities.
  • Prepare estimates for maintenance and installation work in line with profit goals and meet client expectations for timeliness.
  • Proactively recommend enhancements and value-added services to clients, contributing to account growth and improved property outcomes.
  • Rank and manage clients by strategic value, ensuring high-value clients receive responsive, prioritized support.
  • Provide ongoing market and client feedback to the Director of Business Development and division leads to guide business decisions and service improvements.
  • Identify opportunities for design-build collaboration and ensure smooth handoffs to landscape designers when appropriate.
  • Act as a collaborative member of the management team, supporting colleagues and contributing to a positive, solution-oriented culture.
  • Continually look for opportunities to improve the customer experience, offering proactive recommendations for process or communication enhancements.
• Support of Operations Across all Divisions - 25%
  • Participate in companywide meetings, events, and training with a positive, team-oriented mindset that reinforces Carrington's culture.
  • Support training efforts, sharing best practices with both office and field staff to promote consistency and service excellence.
  • Assist with snow operations during the winter season as needed.
  • Serve as a potential backup resource to the Operations Manager and Director of Business Development.
  • Support the overall success of the company by assisting with tasks as needed, including occasional field work as needed.

Preferences & Abilities

• Strong communication and relationship-building skills
• Organizational skills with the ability to manage multiple accounts simultaneously
• Ability to read scopes of work, estimate services, and understand production workflows
• Proficiency with CRM or service-management systems
• Valid driver's license
• Experience in landscape management, residential client service, or property care industries is a preference.

Key Competencies

• Client-focused mindset
• Collaboration & teamwork
• Professional communication
• Problem-solving and initiative
• Time management
• Adaptability during peak times