Account Manager

ORTEC Logiplan GmbH; Town of Belgium (WI); On-site; USD 64,052 - 78,336; Full time

Benefits offered by this job

Holiday allowance

Home-office reimbursement

Bike plan

Health and group insurance

32 annual leave days

Job summary

ORTEC Workforce is seeking an Account Manager to ensure customers derive measurable value from our workforce optimization solutions. You will serve as a trusted partner, identifying opportunities for improvement and managing adoption, optimization, and long‑term value realization across multiple stakeholders.

Your success will be driven by customer satisfaction and retention, with close collaboration to translate business needs into impactful use of ORTEC technologies.

Qualifications

• 5+ years of relevant experience in account management, sales, or customer-facing roles, preferably within SaaS/technology.
• Proven ability to build and maintain strong relationships with multiple stakeholders.
• Experience managing and expanding key accounts and driving growth.
• Demonstrated success in developing client networks across organizations.
• Strong collaboration skills to mobilize cross-functional teams.
• Fluency in Dutch and English (written and spoken) is required; French is a plus.

Responsibilities

• Ensure customers achieve measurable value from ORTEC solutions and act as trusted partner.
• Proactively identify opportunities for improvement, optimization, and innovation within workforce processes.
• Collaborate with Product Management, Professional Services, and Customer Experience throughout the customer journey.
• Maintain regular, proactive contact to stay ahead of client changes and context.
• Focus on customer satisfaction and retention as primary success metrics.

Skills

Account management

Relationship building

Stakeholder management

Cross-functional collaboration

SaaS sales

Client networking

Fluent in Dutch and English

Education

Bachelor’s degree or equal professional experience

Job description

At ORTEC Workforce, we help organizations manage their workforce with precision in an increasingly complex environment. Combining decades of optimization expertise with cloud-native technology and AI, our solutions turn workforce planning, forecasting, and scheduling into a continuous, data-driven process. This enables our customers to improve operational performance, meet service expectations, and drive measurable business impact across their workforce.

You will work with a diverse range of clients across various sectors, including facility services and supply chain. Your portfolio will include notable companies such as Colruyt, G4S, Bpost, Port of Antwerp,Exxon Mobil, etc.

As an Account Manager within the ORTEC Workforce division, your primary focus is to ensure that customers achieve measurable value from our solutions. You will serve as a trusted partner to your accounts, proactively identifying opportunities for improvement, optimization, and innovation within their workforce processes. By deeply understanding each customer’s objectives, challenges, and performance indicators, you will help translate business needs into impactful use of ORTEC solutions.

In close collaboration with Product Management, Professional Services, and Customer Experienceyou will guide customers throughout their journey, from adoption and optimization to long‑term value realization. You maintain regular, proactive contact with your customers to stay ahead of changes in their organization and context.

Your success will be measured by customer satisfaction, retention, and the continuous improvement outcomes you help deliver, rather than solely by commercial results.

Who are you

Highly interpersonal and proactive, with a natural ability to connect, influence, and build trust

5+ years of relevant experience in account management, sales, or customer-facing roles, preferably within SaaS, technology

Proven ability to build and maintain strong relationships, with experience managing and expanding key accounts

Demonstrated success in developing client networks and engaging multiple stakeholders across organizations

Strong internal collaboration skills, with the ability to mobilize cross-functional teams

Interest in and affinity with Workforce Management (WFM), IT, and AI-driven solutions

Commercial mindset with the ability to identify opportunities and drive account growth

Bachelor’s degree or equivalent professional experience

Fluency in Dutch and English (written and spoken); French is a plus

Organized, self-driven, and comfortable operating in a dynamic, client-focused environment

What we offer

We believe in commitment: your permanent contract will be waiting for you

Salary range (5.045 - 6.170 Euro gross monthly) - depending on interview evaluations

Entrance to the most passionate powerhouse in applied mathematics

Join our company and improve the world

International team & environment

An open, kind and fun culture. You’ll be entering a group of young and dynamic colleagues, who appreciate participating in initiatives that keep us healthy, connected and effective.

A very attractive and competitive package, with benefits such as holiday allowance, a monthly home‑office reimbursement, and a bike plan.

Health- and group insurance,

32 annual leave days

We help you to #stayhealthy, to #stayeffective and to #stayconnected: we organize events such as: Belgian Team event, New Years Diner, Family Day, participation to sports events

We offer a flexible and supportive working environment, with the freedom to tailor both your working hours and location through our hybrid way of working. We are committed to equal opportunity and fair treatment for all, and ensure transparency in our recruitment process, role expectations, and compensation practices.

What to expect

We will help you to thrive in your field of expertise. We offer development programs, tailored to your individual needs and function requirements, including opportunities to attend courses and seminars. We offer challenging, practical hands-on experience with opportunities to work abroad. We operate in a flat organizational structure that keeps communication lines short. The atmosphere is open, informal, cooperative and positive. We employ over 900 people in the Netherlands (HQ), Belgium, Germany, France, the U.K., Romania, Italy, the U.S., Australia, Brazil, Poland, Denmark and Singapore.

Please do not use this vacancy as an acquisition opportunity.