Account Manager

Imperium Data; Tampa (FL); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with Safe Harbor

Paid time off

Paid holidays

Hybrid schedule

Job summary

Imperium Data Networks in Tampa, FL is seeking an Account Manager to drive the operational backbone of our sales and operations teams. You will quote opportunities, handle renewals, issue purchase orders, and manage vendor and customer communications through signature and invoicing.

You will be the primary contact for order status and day-to-day questions, keeping deals moving and preventing details from slipping.

Qualifications

• 2+ years in sales support or account management roles.
• Experience in technology, MSP, telecommunications, distribution, or VAR environments preferred.
• College degree or equivalent work experience preferred.

Responsibilities

• Create accurate customer quotes, proposals, and renewal opportunities.
• Coordinate with Account Executives and Solution Architects to meet pricing and profitability goals.
• Process customer orders, purchase orders, and invoicing activities.
• Coordinate with distributors, manufacturers, and suppliers to track and fulfill orders.
• Maintain CRM, CPQ, and ERP records; track contracts and renewals.

Skills

Sales support

Account management

Customer service

Administrative processes

Education

College degree or equivalent work experience

Tools

Salesforce CRM

MS Office (Excel, Word, PowerPoint)

ERP / CPQ / order-management systems

Job description

Imperium Data Networks is hiring an Account Manager to serve as the operational and administrative backbone of our sales and operations teams. The role carries every deal forward, from quoting new opportunities and renewals, to cutting purchase orders, to keeping vendors and customers aligned, all the way through signature to invoicing.

You will be the point of contact for customers on order status and day-to-day operational questions, and the person Account Executives and Solution Architects count on to keep deals moving and details from getting missed.

This role suits someone who thrives in a fast-paced environment, enjoys problem solving, and takes pride in being the person the sales team can rely on.

KEY RESPONSIBILITIES

Sales Support and Quoting

• Create accurate customer quotes, proposals, and renewal opportunities.
• Partner with Account Executives and Solution Architects to meet pricing and profitability goals.
• Support deal registrations, sales presentations, reporting, and administrative tasks.

Order and Vendor Management

• Process customer orders, purchase orders, and invoicing activities.
• Coordinate with distributors, manufacturers, and suppliers to track and fulfill orders.
• Build strong vendor relationships. Negotiate pricing and terms when the opportunity presents itself.

Customer Experience

• Serve as a primary contact for order updates and operational support.
• Provide responsive, professional customer service. Reach out with updates before customers have to ask.
• Build trusted customer relationships throughout the sales lifecycle.

Data and Contract Administration

• Maintain accurate CRM, CPQ, and ERP records.
• Track contracts, subscriptions, support agreements, and renewals.
• Manage RMAs, returns, replacements, and related documentation.
• Work closely with sales, finance, procurement, logistics, and marketing teams.
• Participate in sales and operations meetings and recommend process improvements.

QUALIFICATIONS

Experience

• 2+ years in sales support, account management, sales operations, customer service, or an administrative role.
• Experience in technology, MSP, telecommunications, distribution, or VAR environments preferred.
• College degree or equivalent work experience preferred.

Technical Skills

• Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint.
• Experience with CRM platforms such as Salesforce.
• Familiarity with ERP, CPQ, quoting, procurement, or order-management systems is a plus.

COMPENSATION AND BENEFITS

• Base salary starting at $50,000, with room based on experience.
• Up to 10% discretionary year-end bonus.
• Hybrid schedule (3 days in office, 2 days remote after training is complete).
• Medical, dental, vision, life, and disability coverage.
• 401(k) with Safe Harbor employer match.
• Paid time off and paid holidays.