Account Manager

ProCare Rx; Southfield (MA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Comprehensive Health Benefits

Paid vacation and holiday pay

Employee Wellness Program

401(k) with company match

Employee Assistance Program

Employee referral program

Job summary

ProCare Rx is seeking a client-focused professional to maintain strong client relationships, resolve issues, and provide ongoing benefit consulting. The role requires PBM or pharmacy-related experience and proficiency with Microsoft Office.

The successful candidate will handle inquiries, document issues, and ensure timely, accurate deliverables while supporting wellness and client satisfaction. Join a team that values comprehensive health benefits, retirement planning, and employee well-being.

Qualifications

• Associate’s degree or equivalent industry experience preferred.
• 2-4 years’ PBM or other pharmacy-related experience preferred.
• Experience with Microsoft Office.

Responsibilities

• Establish and maintain professional relationships with clients via face-to-face meetings, email, and telephone correspondence.
• Identify, research, isolate, resolve, and follow up on client issues, escalating more complex issues to management as appropriate.
• Log and manage all open issues.
• Provide basic benefit consulting and training on an ongoing basis and help resolve client-related issues.
• Ensure all client deliverables are accurate, delivered, and meet client needs.

Skills

Client communication

Problem resolution

Microsoft Office

Education

Associate degree or equivalent experience

Tools

Microsoft Office

Job description

Duties include but are not limited to:

• Establish and maintain professional relationship with clients via face-to-face meetings, e-mail, and telephone correspondence, using good listening and comprehension skills.
• Identify, research, isolate, resolve, and follow up on all reported client issues, escalating more complex issues to management as appropriate.
• Log and manage all open issues.
• Provide basic benefit consulting and training on an ongoing basis and facilitate the resolution of all issues pertaining to the client.
• Ensure that all client deliverables are accurate, delivered, and meet the needs of the client.

Job Requirements:

• Associate’s degree or equivalent industry experience preferred.
• 2-4 years’ PBM or other pharmacy-related experience preferred.
• Experience with Microsoft Office.

Physical Demands:

• Requires sitting, standing, and occasional light lifting.

The Perks of Joining Our Team:

We believe in taking care of our team. You'll enjoy a comprehensive benefits package designed to support your well-being and financial future:

• Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.
• Time to Recharge: Paid vacation and holiday pay.
• Focus on Your Wellness: We offer a robust Employee Wellness Program.
• Invest in Your Future: 401(k) with a company match.
• Support System: Employee Assistance Program provides confidential support and counseling.
• Get Rewarded for Referring Great People: Employee referral program.

ProCare Rx is an Equal Opportunity Employer