Account Manager

EHIM; Southfield (MI); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Comprehensive health benefits

Paid vacation and holidays

Employee wellness program

401(k) with company match

Employee assistance program

Employee referral program

Job summary

EHIM in United States (Michigan) is seeking a client relations specialist to cultivate and manage professional relationships with clients through in-person meetings, email, and calls. You will listen actively, research issues, and coordinate solutions to ensure client satisfaction.

The role includes issue resolution, basic benefit consulting, training, and ensuring accurate, timely client deliverables, working closely with management when needed.

Qualifications

• Associate’s degree or equivalent industry experience preferred.
• 2-4 years’ PBM or other pharmacy-related experience preferred.
• Experience with Microsoft Office.

Responsibilities

• Establish and maintain professional relationship with clients via face-to-face meetings, e-mail, and telephone correspondence, using good listening and comprehension skills.
• Identify, research, isolate, resolve, and follow up on all reported client issues, escalating more complex issues to management as appropriate.
• Log and manage all open issues.
• Provide basic benefit consulting and training on an ongoing basis and facilitate the resolution of all issues pertaining to the client.
• Ensure that all client deliverables are accurate, delivered, and meet the needs of the client.

Skills

Client relationship management

Communication skills

Problem-solving

Education

Associate’s degree or equivalent

Tools

Microsoft Office

Job description

• Establish and maintain professional relationship with clients via face-to-face meetings, e-mail, and telephone correspondence, using good listening and comprehension skills.
• Identify, research, isolate, resolve, and follow up on all reported client issues, escalating more complex issues to management as appropriate.
• Log and manage all open issues.
• Provide basic benefit consulting and training on an ongoing basis and facilitate the resolution of all issues pertaining to the client.
• Ensure that all client deliverables are accurate, delivered, and meet the needs of the client.

Job Requirements

• Associate’s degree or equivalent industry experience preferred.
• 2-4 years’ PBM or other pharmacy-related experience preferred.
• Experience with Microsoft Office.

Physical Demands

• Requires sitting, standing, and occasional light lifting.

The Perks of Joining Our Team

We believe in taking care of our team. You'll enjoy a comprehensive benefits package designed to support your well-being and financial future:

• Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.
• Time to Recharge: Paid vacation and holiday pay.
• Focus on Your Wellness: We offer a robust Employee Wellness Program.
• Invest in Your Future: 401(k) with a company match.
• Support System: Employee Assistance Program provides confidential support and counseling.
• Get Rewarded for Referring Great People: Employee referral program.

ProCare Rx is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.