Account Manager

AXIS (AXIS Capital)

Kansas City (MO)

Hybrid

USD 50,000 - 75,000

Full time

5 days ago

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Benefits offered by this job

Medical plans for you and family

Health and wellness programs

Retirement plans

Tuition reimbursement

Paid vacation

Job summary

AXIS Capital is seeking an Account Manager to deliver high-quality service to internal and external clients, partnering with underwriting teams to maintain book of business and drive retention, profitability, and growth. The role emphasizes relationships with brokers and ensuring excellent client service across policy administration and renewals.

Leveraging P&C expertise, you will support underwriting processes, manage data accurately, and guide junior team members while meeting key performance

Qualifications

High school diploma or equivalent.
Undergraduate degree in business, finance, or related field preferred, but not required.
Minimum of 2+ years’ experience in the commercial insurance industry as an Underwriter Assistant or equivalent.
Solid understanding of Property and Casualty insurance coverage.
Proficient in written and verbal communication with internal and external partners such as brokers on behalf of Operations and Underwriting.
Experience with Microsoft Office Suite (Word, Excel, and Outlook).
Strong customer service skills and professional attitude.
Completion of professional development coursework in the industry is preferred.

Responsibilities

Policy administration and processing for new and renewal business (binding, issuance, endorsements).
Review policy documents for accuracy and regulatory compliance.
Identify opportunities to improve processes in service delivery and underwriting.
Build relationships with brokers and clients, provide updates, and ensure exceptional service.
Mentor junior team members and foster collaboration.
Maintain records and use diary systems to track information and deadlines.
Review underwriting documents for accuracy and compliance; endorse changes as needed.
Ensure account files and underwriting documentation are accurate.

Skills

Organization & time management

Verbal & written communication

Customer service

Team collaboration

Adaptability

Education

High school diploma or equivalent

Undergraduate degree in business/finance/related field (preferred)

Tools

Microsoft Office Suite (Word, Excel, Outlook)

Job description

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including age, color, disability, ethnicity, gender identity, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any basis prohibited by the laws that govern its operations.

Job Description:

The Account Manager is responsible for delivering high-quality and efficient service to both internal and external clients, serving as a critical partner to the underwriting teams and placing brokers. Working closely with the Senior Account Manager (Sr.AM) and underwriting teams, the AM focuses on maintaining service excellence, managing the book of business, and achieving key metrics in retention, profitability, and growth.

Leveraging expertise in Property & Casualty (P & C) commercial insurance, the AM contributes to the company's overall success by building and maintaining relationships with underwriters and brokers, ensuring exceptional customer service, and facilitating new account marketing and renewal retention efforts.

Key Duties & Responsibilities:

Policy Administration and Processing:
Perform advanced administrative tasks related to new and renewal business, including policy binding, issuance, and endorsements.
Review policy documents for accuracy and compliance with regulatory standards.
Identify opportunities for process improvement and efficiency enhancement within service delivery and underwriting operations.
Relationship Building, Client Engagement and Communication:
Acts as a key point of contact for brokers and clients, addressing inquiries, providing updates, and ensuring exceptional customer service.
Cultivate and nurture relationships with key broker contacts and decision-makers through regular communication and engagement.
Provide guidance and mentorship to junior team members, fostering a collaborative and supportive work environment.
Data Management and Documentation:
Maintain accurate records of policy and underwriting data, ensuring timely input and retrieval as needed.
Utilize diary systems to track and manage information flow and deadlines effectively.
Review underwriting documents and policies for accuracy and compliance with company guidelines and regulatory requirements.
Review underlying policies and endorse changes as needed.
Adhere to compliance standards and maintain accurate account files and underwriting documentation.

Please note, you may also be required to take on additional duties, responsibilities and activities appropriate to the nature of this role.

About You:

We encourage you to bring your own experience and expertise to the table, so while there are some qualifications and experiences, we need you to have, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals.

What you need to have:

High school diploma or equivalent required.
Undergraduate degree in business, finance, or related field preferred, but not required.
Minimum of 2+ years’ experience in the commercial insurance industry as an Underwriter Assistant or equivalent insurance experience is required.
Solid understanding of Property and Casualty insurance coverage is necessary.
Proficient in written and verbal communication, capable of independently interacting with internal and external business partners such as brokers on behalf of Operations and Underwriting.
Experience with Microsoft Office Suite (Word, Excel, and Outlook), or similar software is necessary.
Strong aptitude for learning new computer/software programs is required.
Strong customer service skills and professional attitude are required.
Completion of professional development coursework in the industry is preferred.

Critical competencies:

Strong organization and time management skills.
Self-motivated and capable of working well independently.
Able to organizes and prioritize work with limited supervision.
Proficient in multitasking.
Excellent verbal, written, and interpersonal communication skills.
Attention to detail and accuracy.
Strong math skills.
Strong customer services skills.
Ability to work collaboratively within a team.
Ensures tasks a completed attentively and thoroughly.

Critical skills that align to our values:

Building Relationships: Build and maintain professional networks with internal and external customers.
Communicating with Impact: Clearly and confidently communicate information to a wide audience.
Driving Results: Demonstrate drive and initiative to deliver outstanding work and achieve positive outcomes that affects the bottom line.
Developing Self and Others: Exhibit a growth mind-set, open to new ways of working to achieve ambitious goals. Remain intellectually curious, questioning the status quo, offer ideas, and respect alternative perspectives. Seek to learn and share knowledge.
Making Disciplined Decisions: Use data and analytics to form plans and actions, exercising sound judgment. Effectively and efficiently make decisions, using sound logic and analysis, which are mutually beneficial for colleagues, clients, and peers.

Role Factors:

In this role, you will typically be required to:

Embrace the hybrid culture offered at AXIS, you need to be in office 3 days per week.

Much of the work involves using computers for data entry, analysis, and communication. Comfort with prolonged screen time is necessary.

While much of the work may be desk-bound, there might be occasions requiring mobility within the office environment, such as attending meetings or accessing filing systems.

What we offer:

For this position, we currently expect to offer a base salary in the range of 50k to 75k. Your salary offer will be based on an assessment of a variety of factors including your specific experience and work location.

In addition, you will be offered competitive target incentive compensation, with awards based on overall corporate and individual performance. On top of this, you will be eligible for a comprehensive and competitive benefits package which includes