Account Manager

Senior plc; Sharon (MA); On-site; USD 85,000 - 100,000; Full time

Job summary

Senior Metal Bellows in Massachusetts is seeking an Account Manager to own key customer relationships and drive revenue growth in a dynamic technical manufacturing environment. You will manage customer-related activities, monitor industry trends, and collaborate with cross-functional teams to deliver custom-engineered solutions.

The ideal candidate will possess a degree in Engineering, Marketing, or Business, coupled with at least 3 years of relevant experience. This position offers a competitive salary range of $85,000 to $100,000 plus a discretionary bonus.

Qualifications

• At least 3 years of hands-on experience in a similar role.
• Solid computer skills with Microsoft Office Suite.
• Sharp analytical and organizational abilities with attention to detail.

Responsibilities

• Manage key customer relationships and drive revenue growth.
• Ensure customer technical and commercial needs are met.
• Identify new business opportunities by monitoring industry trends.

Skills

Customer relationship management

Analytical abilities

Communication skills

Pricing proposal development

Education

Bachelor's degree in Engineering, Marketing, Business, or a related field

Tools

Microsoft Office Suite

Job description

For more than 70 years, Senior Metal Bellows has been pushing the limits of innovation—designing and building custom-engineered metal bellows for industries that demand the best: aerospace, defense, energy, and beyond.

We don’t just sell — we solve. Join a team that’s redefining what’s possible through innovation, strategy, and relationships that move industries forward.

Join Our Team at Senior Metal Bellows!

Are you a relationship-driven professional who loves delivering results for customers? Senior Metal Bellows is looking for an Account Manager to own key customer relationships and drive revenue growth in our dynamic technical manufacturing environment.

What You’ll Do

In this role, you'll be the go-to person for our core customers, ensuring their technical and commercial needs are met while uncovering new opportunities to add value. You'll work hand-in-hand with Engineering, Operations, Quality, and Leadership to deliver custom-engineered solutions and guide accounts through every stage—from initial inquiry to final delivery.

• Serve as the primary point of contact for assigned accounts, managing all customer-related activities to meet monthly, quarterly, and yearly forecasts while maintaining accurate business forecasts for both repeat and new development programs.
• Monitor industry trends, market developments, customer needs, and competitor activity to identify opportunities and stay ahead of the curve.
• Partner with the Business Development Team to identify and capture new business opportunities with existing and new customers across new and existing markets and applications.
• Collaborate cross-functionally to generate timely, accurate quotations and proposals that reflect customer requirements and our capabilities.
• Develop detailed pricing proposals and work with Engineering, Business Development, and Sales Leadership to finalize pricing and terms that align with company objectives.
• Coordinate with Engineering to shepherd “new product” opportunities from inquiry through production to on‑time delivery for assigned accounts.
• Manage quote and order activities, negotiate pricing and terms for existing business as needed, and ensure all orders are booked according to quoted terms and conditions of sale.
• Work with the Contracts Specialist to maintain visibility of contract validity and proactively engage stakeholders—both internally and externally—to support timely completion of negotiations, including annual escalations, pricing reviews, and multi-year agreements.
• Partner with Customer Service to support overall customer requirements, manage information flow and documentation between customers and internal departments, and serve as the liaison communicating customer needs to relevant business functions.
• Coordinate Contract Review (CR) and Customer Documentation Revision Review (CDRR) processes to keep everything on track.
• Ensure compliance with all export licensing and EAR/ITAR regulations.
• Travel to customer facilities as needed to strengthen relationships, explore new business opportunities, and review the status of existing business.

What You’ll Bring

• Bachelor's degree in Engineering, Marketing, Business, or a related field
• At least 3 years of hands‑on experience in a similar role
• Solid computer skills with Microsoft Office Suite
• Sharp analytical and organizational abilities with an eye for detail
• Top‑notch verbal and written communication skills that make complex ideas crystal clear
• Comfort working across all levels—from individual contributors to C‑suite executives and everyone in between, including external partners
• Hiring Range: $85,000 annual to $100,000 annual + discretionary bonus
• Final rate will be determined by relevant experience, skills, and qualifications

Why Join Us?

At Senior Metal Bellows, your relationship management and strategic execution will directly support highly engineered products used in aerospace, defense, semiconductor, medical, and industrial applications. You'll have the opportunity to combine technical consultation, commercial strategy, and partnership building in a collaborative environment where your ability to deliver custom solutions has a real impact on our customers' success and our company's growth.

Trade Compliance Statement Access to our facilities is restricted under the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR) to U.S. Persons (U.S. Citizens, lawful permanent residents, U.S. Nationals, U.S. refugees, asylees, or temporary residents under amnesty provisions ), and to properly licensed foreign persons. Applicants receiving a conditional offer of employment will be required to provide information to determine whether they are subject to these regulations and, if so, to assess their country of chargeability for export control purposes. Additionally, potential employee names will be screened against the Consolidated Screening List (maintained by the United States government) to determine eligibility to receive controlled technical data.

To ensure there is no unexpected delay to your start date with our Company and due to the potential need to obtain an export license, we would like to promptly assess whether such a license is needed to access our facility and/or systems. Such licenses can take several weeks/months to obtain from the U.S. Government. Our Trade Compliance department may reach out to you with a Licensing Assessment form, which we request you kindly complete and return as soon as possible.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. EOE M/F/D/V/VEVRAA Federal Contractor