Account Manager

PKF O'Connor Davies; Secaucus (NJ); On-site; USD 80,000 - 100,000; Full time

Job summary

PKF O'Connor Davies seeks an Account Manager for a client in Secaucus, NJ. You will serve as the primary contact for customers while supporting day-to-day operations, account administration, collections, billing coordination, vendor relationships, and internal reporting.

The ideal candidate is highly organized, customer-focused, and detail-oriented, comfortable handling account activity across customer service, financial administration, operations, and general office support.

Qualifications

• Associate's degree preferred, or equivalent education/experience.
• 5+ years in account management, customer service, collections, billing, or operations.
• Demonstrated ability to communicate with customers and vendors.
• Experience managing accounts, resolving discrepancies, and collecting balances.
• Proficient in Excel and basic accounting concepts.

Responsibilities

• Serve as primary contact for assigned customers and maintain professional relationships.
• Manage day-to-day customer account activity and respond to questions, billing issues, and requests.
• Take lead on customer collections and follow up on outstanding balances.
• Coordinate invoicing, payments, and ensure complete account information.
• Research and resolve customer account discrepancies and maintain records.
• Collaborate with accounting to record payments, credits, and adjustments.
• Assist with accounts receivable reporting and aging analysis.
• Communicate with vendors on invoices, PO's, and payments.
• Support POS activity and daily reconciliation; assist with bank deposits.
• Coordinate information between POS and QuickBooks as needed.
• Assist with inventory counts and documentation; maintain licenses and compliance.
• Prepare recurring reports for management and assist with month-end close.
• Identify opportunities to improve account management and processes.
• Provide general administrative support in a growing business.

Skills

5+ years experience

Communication skills

Strong Excel skills

Organizational skills

Problem-solving

Education

Associate's degree preferred

Tools

QuickBooks

Point of Sale systems

Microsoft Excel

Job description

Our client, a recreational sports and training facility located in Secaucus, NJ, is seeking an Account Manager to join its team. The Account Manager will serve as a primary point of contact for customers while supporting day-to-day business operations, account administration, collections, billing coordination, vendor relationships, and internal reporting.

The ideal candidate is highly organized, customer-focused, detail-oriented, and comfortable working in a hands-on environment where responsibilities may span customer accounts, financial administration, operations, and general office support. This individual must communicate effectively with customers, vendors, management, and employees while ensuring that account-related issues are handled accurately and promptly.

Key Responsibilities

• Serve as a primary point of contact for assigned customers and maintain strong, professional customer relationships.
• Manage day-to-day customer account activity and respond promptly to questions, requests, billing issues, and account concerns.
• Take primary responsibility for customer collections and follow up on outstanding balances on a consistent basis.
• Coordinate customer invoicing and payment activity and ensure account information is complete and accurate.
• Research, track, and resolve customer account discrepancies.
• Maintain accurate customer records, supporting documents, and account files.
• Work closely with accounting and management to ensure payments, credits, adjustments, and other account activity are properly recorded.
• Assist with accounts receivable reporting and monitor aging and outstanding customer balances.
• Communicate with vendors regarding invoices, payments, purchase orders, and other operational matters.
• Track and process purchase orders and maintain appropriate supporting documentation.
• Assist with Point of Sale activity, including reviewing transactions and supporting daily reconciliation processes.
• Support daily cash register reconciliation and cash receipt reporting.
• Assist with bank deposit preparation and related documentation.
• Coordinate information between the Point of Sale system and QuickBooks as required.
• Assist with inventory counts, inventory analysis, and the resolution of inventory discrepancies.
• Maintain and monitor company licenses and other required business documentation.
• Prepare recurring operational and account-related reports for management.
• Assist with month-end reporting and provide supporting information to the accounting function.
• Help identify opportunities to improve account management, collections, customer service, and administrative processes.
• Work collaboratively with management, accounting, operations, and office administration.
• Handle sensitive customer, financial, and employee information with appropriate confidentiality and discretion.
• Provide general administrative and operational support as needed in a growing, hands-on business environment.

Qualifications

• Associate's degree preferred, or equivalent combination of education and relevant work experience.
• 5+ years of experience in account management, customer service, collections, billing, bookkeeping, business operations, or a related function.
• Demonstrated ability to communicate effectively with customers and vendors.
• Experience managing customer accounts, resolving discrepancies, and following up on outstanding balances.
• Strong organizational skills with the ability to manage multiple priorities and follow through on open items.
• Strong Excel skills.
• Experience with QuickBooks or similar accounting software is strongly preferred.
• Experience working with Point of Sale or other customer/account management systems is preferred.
• Familiarity with accounts receivable, invoicing, collections, and basic accounting processes is beneficial.
• Strong attention to detail and commitment to maintaining accurate records.
• Excellent written and verbal communication skills.
• Strong problem-solving skills and the ability to resolve customer issues professionally.
• Ability to exercise discretion when handling confidential financial, customer, and employee information.
• Comfortable working in a small-business environment where teamwork, flexibility, and a willingness to assist outside of narrowly defined responsibilities are important.

Ideal Candidate

The successful candidate will combine strong customer relationship skills with a solid understanding of the administrative and financial processes behind each account. This individual should be proactive about following up with customers, resolving issues before they escalated, maintaining accurate records, and ensuring management has timely information regarding customer accounts, collections, and operational activity.

The role is best suited for someone who enjoys being highly involved in the day-to-day operation of a business and who can comfortably move between customer service, account administration, collections, reporting, and operational support.

The compensation for this position ranges from $80,000.00 - $100,000.00. Actual compensation will be dependent upon the specific role, office location as well as the individual’s qualifications, experience, skills and certifications.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.