Account Manager

Socket.dev; SeaTac (WA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Sick Leave

Disability and Life Insurance

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Xanfab Space, based in SeaTac, WA, seeks an Account Manager to oversee the day-to-day commercial relationship with customers. You will manage quotes, order status, delivery tracking, pricing updates, and change orders, coordinating daily with Production, Quality, and Engineering to keep programs on track.

You will be the primary point of contact for customers, ensuring clear communication, accurate records, and timely responses to inquiries.

Qualifications

• 2+ years in a customer-facing commercial role (account management, customer service, inside sales, or program/order coordination).
• Experience managing or coordinating RFQs with cost/lead-time inputs for quotes.

Responsibilities

• Manage customer accounts on business and commercial matters; maintain proactive communication on order status and open quotes.
• Receive and log requests for quote; gather inputs with Engineering, Operations, and Materials to prepare quotes.
• Monitor open orders against delivery dates; flag schedule changes and communicate revisions to customers.

Skills

Customer facing

Quote management

Communication skills

Detail oriented

ERP/MES familiarity

CRM familiarity

Tools

ERP/MES systems

CRM software

Microsoft Excel

Job description

Benefits:

• Sick Leave
• Disability and Life Insurance
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Account Manager

Xanfab Space is an Electronics Manufacturing Service (EMS) provider based in SeaTac, WA, specializing in space applications. We take a meticulous, detail-driven approach to manufacturing, and we are seeking a motivated individual who shares our passion for quality and is eager to grow with our team.

About the Role

Xanfab is seeking an Account Manager to run the day-to-day commercial relationship with our customers. As the point of contact, this person will manage quoting, order status, delivery tracking, pricing updates, and change orders. The role is responsible for guiding each request for quote (RFQ) from intake through quotation, monitoring delivery commitments, proactively communicating changes, and keeping customers informed as programs evolve. This role coordinates daily with production, quality, and engineering staff.

Essential Duties and Responsibilities

• Customer relationship management Responsible for customer accounts on business and commercial matters; maintain regular, proactive communication on order status, open quotes, and overall account health.
• Quote management Receive and log incoming requests for quote; coordinate with Engineering, Operations, and Materials/Supply Chain to gather cost, lead-time, and capacity inputs; prepare and issue formal quotations to customers; track every quote from decision to delivery.
• Order and delivery tracking Monitor open orders against committed delivery dates; proactively flag and communicate schedule changes to customers, revised commitments; elevate at-risk deliveries internally with Operations.
• Pricing and change management Track pricing changes, material cost pass-throughs, scope changes, engineering change orders and issue updated quotes and pricing to customers; maintain accurate records of final agreed pricing by part number and program.
• Contract and documentation support Maintain organized records of customer POs, quotes, pricing history, and correspondence; support review of standard commercial terms, escalating anything nonstandard.
• Cross-functional coordination Work daily with Operations, Production Control, and Engineering to gather accurate status, cost, and capacity information needed to answer customer questions.
• Reporting Maintain account status reporting for Xanfab, covering open quotes, open orders, and at-risk deliveries

Required Qualifications

• 2+ years of experience in a customer-facing commercial role (account management, customer service, inside sales, or program/order coordination), ideally in manufacturing, electronics, or aerospace/defense
• Experience managing or coordinating requests for quote (RFQs), including gathering cost/lead-time inputs and preparing customer-facing quotes
• Comfortable tracking multiple open orders, customer, and programs simultaneously, and proactively communicating status changes
• Strong written and verbal communication skills; comfortable serving as the face of the company to customers
• Basic proficiency with ERP/MES and/or CRM tools, and Microsoft Office (especially Excel)
• Exceptional attention to detail and follow-through

Preferred Qualifications

• Knowledge of PCB assembly (PCBA), electronics manufacturing services (EMS), or aerospace/defense contract manufacturing
• Familiarity with AS9100 and/or ITAR-regulated environments
• Experience with change order / engineering change notice (ECN) processes
• Experience with pricing models or cost roll-ups (labor, material, overhead)

Additional Requirements

• On-site office-based role with regular interaction with the production floor to gather status
• ITAR - To conform to U.S. Government International Traffic in Arms Regulations (ITAR), you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State