Account Manager

Amphenol Communications Solutions; Santa Clara (CA); On-site; USD 82,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Vacation, sick leave, personal days, (

Paid holidays

Life insurance

Short/long-term disability

401K matching

Job summary

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is seeking an Account Manager to join our West Coast Sales team in Santa Clara, CA. You will support sales on technical, commercial, and escalation requests and help manage forecasts and customer relationships.

A successful candidate will be detail-oriented with strong communication and presentation skills, comfortable analyzing data in Excel and presenting insights to top management. Some travel may be required.

Qualifications

• Strong communication across multiple functions and external partners.
• Detail-oriented with keen business acumen and data-driven approach.
• Ability to work in a high-pressure environment to meet deadlines.
• Advanced MS Excel and PowerPoint skills including lookups and pivot tables.

Responsibilities

• Support sales on technical, commercial, and escalation requests from customers.
• Prepare monthly forecasts for accounts and perform forecast analysis.
• Coordinate customer activities addressing delivery, quality, inventory, and financial issues.
• Manage fulfillment escalations, expedite or resolve shortages for customers.
• Assist in resolving complaints, quality issues, and RMAs; coordinate escalation actions.
• Respond to quotes and inquiries with datasheets and technical/commercial information.
• Track orders and ensure awards are met or exceeded; handle PCN coordination.

Skills

Communication

Cross-functional collaboration

Detail-oriented

Data analysis

MS Excel

Tools

Excel

PowerPoint

V-lookups

Pivot Tables

Job description

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world’s largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.

Position: Account Manager

Location: Santa Clara, CA

Amphenol High Speed and Commercial Products Groups are the market leaders for high speed, high bandwidth electrical connectors for the Telecom/Datacom and Diverse market (Mobile Networks, Storage, Servers, Routers, Switches, etc.). Our products help to enable the electronics revolution and remain a key enabler for all the major Tier 1 OEMs globally. Our global headquarters are located in Nashua, NH and we have design, sales, and manufacturing locations globally. We are currently seeking an Account Manager to join our West Coast Sales team in Santa Clara, CA.

Responsibilities

• Support sales on any subject related to technical-, commercial-, escalation-requests addressed by the customer
• Preparing monthly forecasts for the accounts
• Customer forecast analysis
• Coordinating customer activities, including resolution of delivery, quality, inventory, and financial issues in an international environment
• Manage Fulfillment Escalations for Customer (Expediting/Shortage Escalations)
• Support resolving customer complaints, quality issues and RMA' in a satisfactory manner, help to coordinate actions in case of escalation process
• Respond to customer and CM enquiries quotes, simple technical and commercial questions (e.g. datasheets)
• Chase orders for business awarded. Tracking actual customer booking and ensure award is met/exceeded.
• Coordinating and submission of PCN's. Track until PCN is closed.
• Liaise with customers and sales to grow business with key customers
• Coordinate RfQ's with BU's and respond to customer. Follow up of quotes.

A successful candidate will be skilled at working with a high level of detail and will be able to manage multiple tasks for customers in a time sensitive environment. They will also make presentations to top management; organizational skills and summarizing conclusions via data analysis is an important part of the position. To do so requires a strong working knowledge of Excel and PowerPoint and the ability to communicate effectively. Some travel may be required.

Qualifications

• Ability to effectively communicate across multiple functions internally and externally
• Strong oral and written communications to provide high level customer service and build relationships
• Detail-oriented with keen business acumen
• The ability to work in a high-pressure environment to meet team goals and customer deadlines is essential.
• Must be able to perform multiple tasks in a short time period and be flexible from time to time to meet changing and more demanding customer requirements.
• Must be able to work using their own initiative and to take ownership for co-coordinating tasks/resolutions and seeing it through execution.
• Advanced PC Skills in MS Excel and PowerPoint, working ability with V-lookups, Pivot Tables, and other more advanced excel skills
• 3+ years of experience in Marketing, Customer Service, Planning, or Finance

The base salary range for this position is $82,000 - $105,00 annually. In determining rate of pay, Amphenol considers a variety of nondiscriminatory factors, including but not limited to geographic location, relevant industry experience, qualifications, skills, and education. It would be rare for an individual to be hired at or near the top of the range for a given role. Base salary is one facet of Amphenol's total rewards package which includes participation in our comprehensive benefits program with medical, dental, and vision benefits effective day 1, vacation, sick leave, personal days, paid holidays, life insurance, short/long term disability, and matching 401K.

Amphenol Corporation is proud of our reputation as an excellent employer. Our focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.

Amphenol is an “Equal Opportunity Employer” - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin. For additional company information please visit our website at https://www.amphenol-cs.com/