Account Manager

Nahan; Saint Cloud (MN); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

401K with Company Match

Vacation/Holidays

Sick Time

Job summary

Nahan in Saint Cloud, MN seeks an Account Manager to manage projects from booking to completion, serving as primary client contact after award and coordinating with production teams to ensure timely delivery across direct mail, catalog, and digital projects.

The role requires a Bachelor’s degree in business (or 5 years in customer service) with strong communication and MS Office skills. This is a hybrid position with three days in the Saint Cloud office and a competitive salary.

Qualifications

• Bachelor’s degree in business or related field, or 5 years of customer service experience.
• Knowledge of Direct Mail commercial print processes preferred.
• Strong communication and relationship-building with customers.

Responsibilities

• Lead projects across facilities with effective account leadership.
• Provide accurate job instructions to production for all project types (direct mail, catalog, digital, etc.).
• Proactively identify and address customer needs through project management and communication.
• Schedule and attend planning/production meetings; prepare agenda and minutes.
• Partner with Account Services and Sales to ensure full scope of partnership.
• Manage accurate scheduling across all system platforms; coordinate with clients and internal teams.
• Establish project priority with Client and internal Nahan team to meet deadlines.
• Prepare pre-invoices and deliver costs to Accounting in a timely manner.
• Travel as required.
• Support 6S initiatives.
• Follow all Nahan Safety and Quality Policies and Procedures.
• Perform other duties as assigned by Supervisor.

Skills

Communication

Detail oriented

Customer relationships

Time management

MS Office

English fluency

Education

Bachelor’s degree in business

Job description

Brief Description

Job Posting
BE THE BRIDGE THAT CONNECTS GREAT CLIENTS WITH GREAT RESULTS. AS AN ACCOUNT MANAGER, YOU’LL MANAGE PROJECTS, STRENGTHEN RELATIONSHIPS, AND ENSURE EVERY JOB RUNS SMOOTHLY FROM BOOKING TO COMPLETION.

Job Title: Account Manager Department: Client Services
Reports To: Manager, Client Services FLSA Status: Exempt
Shift: Hybrid , 3 Days in St. Cloud, MN office required Wage Range: $55,000-$70,000

• Base pay is based on job-related skills, experience, credentials, role scope and location. Candidates outside the posted range are encouraged to apply, as qualifications and market factors may influence consideration.

Job Summary

The Account Manager (AM) is responsible for the project management of new and repeat customers starting from job booking through completion. The AM is the primary customer contact after job award/booking, and the core functions for this role are job coordination, issue identification, resolution, and relationship management with both external customers and internal teams.

Essential Duties And Responsibilities

• Effective account leadership and coordination of projects across facilities.
• Provide thorough and accurate job instructions to production across all project types (direct mail, catalog, digital, etc.)
• Proactively identify and address customer needs, though effective project management and communication to consistently meet and exceed expectations, driving tangible results.
• Schedule and attend planning/production meetings as needed for projects, develop agenda, prepare meeting packets, and be responsible for notifications and minutes.
• Partner with Account Services and Sales teams to ensure full scope of partnership.
• Manage accurate scheduling across all system platforms, prioritizing tasks in collaboration with clients and internal teams.
• Establish project priority with Client and internal Nahan team to complete all necessary day-to-day tasks on time to meet expectations.
• Prepare pre-invoices, accurately capturing all relevant costs, and deliver the to the Accounting team in a timely manner,
• Travel as required.
• Support 6S initiatives.
• Follow all Nahan Safety and Quality Policies and Procedures.
• Perform other duties as assigned by Supervisor.

Skills And Abilities Required

• Demonstrate effective communication skills (written, verbal, and listening).
• Strong attention to detail/problem solving skills and quality outputs.
• Ability to maintain, cultivate and grow customers and cross functional team relationships.
• Strong time management skills and the ability to organize and maintain a large volume of information while providing clean instructions to others.
• Proficient in MS Office (Word, Excel, PowerPoint, etc.).
• Fluent in English the Language both verbally and written.

Education And Experience

• Bachelor’s degree in business (or related field) or five (5) years’ experience in a customer service environment is strongly preferred.
• A knowledge of Direct Mail Commercial print processes is preferred.

Benefits

• Medical
• Dental
• Vision
• 100% Employer Paid Life Insurance
• 100% Employer Paid Short Term & Long-Term Disability Insurance
• Other Voluntary Employee Benefits i.e. (Accident & Critical Illness)
• 401K with Employer Match
• Vacation/Holiday
• Sick and Safe time (where applicable by state)

Work Environment & Physical Demands

The work environmental characteristics and physical demands described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
This job operates in a hybrid office environment with exposure to a Manufacturing environment on occasion. While performing the duties of this job inside and outside the manufacturing facility/office setting, the employee is frequently exposed to normal to moderate working conditions for a hybrid office and manufacturing facility with a noise level that is usually quiet - moderate with minimal to some interruptions. The role routinely uses office equipment, software and hardware.
While performing the duties of this job, the employee is regularly required to talk or hear, type, write and be exposed to regular meetings, both virtually and in person. The employee may be required to stand/sit for long periods of time as well as use hands or fingers to reach or handle, and to reach with hands and arms. The employee will regularly lift 25lbs or more at a time. All vision abilities are required to encompass close-up work. Employees must be able to tolerate and endure extended seasonal hours and maintain alertness to meet deadlines.
Occasionally while performing duties of this job, the employee may be exposed to machinery and moving parts, airborne particles including paper dust and hazardous materials or fumes, which may require the use of PPE. The employee may be exposed to adverse weather conditions, extended seasonal hours, high precarious places, and confined spaces. The nose level in some of the work environments may require the use of hearing protection.

About The Company

Nahan was founded 60 plus years ago by a local family in the heart of Minnesota. It is a deeply human company from how we work with each other, how we serve our clients, to how we reach customers. We provide full service direct marketing with award winning results. Innovation and insight inform everything we do. Our success is rooted in putting people first, doing the right thing for our clients and associates and delivering the highest levels of quality. In a world where personalization and customization are valued above all, we make messages feel personal while keeping the process simple. We’re here to listen to, create and deliver results to our clients. Our winning track record is based on proof, not promises. We consistently deliver big wins, better performance and continual growth for marketers. We’re Nahan-real people making real connections.

Disclaimer

This job description is not a complete description of responsibility but reflects the general qualifications, duties and/or responsibilities necessary to perform this position. All candidates who receive a written offer of employment will be required to successfully complete and pass all or some of the following: a background check, a physical test, as well as test for commonly abused controlled substances in accordance with the Company’s Drug Free Workplace Policy. Nahan reserves the right to revise the job description as a circumstance warrant. Nahan is an at-will employer, which means that either the employee or the company may terminate the relationship at any time, with or without notice, and with or without cause.
Base pay is based on job-related skills, experience, credentials, role scope, and location. Candidates outside the posted range are encouraged to apply, as qualifications and market factors may influence consideration.
Nahan is proud to be an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, color, religion, sex, national origin, age, disability or any other characteristic projected by law.