Client Account Manager

Nahan; Saint Cloud (MN); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Employer Paid Life Insurance

Employer Paid Short Term & Long-TermDI

401K with Employer Match

Vacation/Holiday

Sick time

Job summary

Nahan in Minnesota is seeking an Account Manager to oversee project management from booking to completion, acting as primary client contact after award.

You will coordinate with production, drive issue resolution, and strengthen relationships with customers and internal teams. This hybrid role requires strong communication, organizational skills, and a willingness to travel as needed.

Qualifications

• Excellent written and verbal communication skills.
• Strong attention to detail and problem-solving abilities.
• Ability to build and grow customer relationships across teams.
• Strong time-management and organizational skills.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Fluent in English.
• Bachelor's degree in business or related field or 5+ years in customer service preferred.
• Knowledge of Direct Mail/Printing industry is a plus.

Responsibilities

• Lead projects across facilities with effective coordination.
• Provide clear job instructions to production for all project types.
• Identify and address customer needs through proactive project management.
• Schedule and attend planning/production meetings; prepare packets.
• Manage scheduling across systems and coordinate with clients and teams.
• Collaborate with Account Services and Sales to define scope.
• Prepare pre-invoices and liaise with Accounting.
• Travel as required.
• Support 6S initiatives; adhere to safety and quality policies.
• Perform other duties as assigned.

Skills

Communication skills

Detail-oriented

Relationship management

Time management

MS Office

English fluency

Education

Bachelor’s degree in business or related field

5+ years customer service experience (preferred)

Tools

MS Office Suite

Job description

Brief Description

Job Posting

BE THE BRIDGE THAT CONNECTS GREAT CLIENTS WITH GREAT RESULTS. AS AN ACCOUNT MANAGER, YOU'LL MANAGE PROJECTS, STRENGTHEN RELATIONSHIPS, AND ENSURE EVERY JOB RUNS SMOOTHLY FROM BOOKING TO COMPLETION.

Job Title: Account Manager Department: Client Services

Reports To: Manager, Client Services FLSA Status: Exempt

Shift: Hybrid, M-F Days Wage Range: $55,000-$70,000

# of days on site dependent on business needs

• Base pay is based on job-related skills, experience, credentials, role scope, and location. Candidates outside the posted range are encouraged to apply, as qualifications and market factors may influence consideration.

This is not a Sales Role

Job Summary

The Account Manager (AM) is responsible for the project management of new and repeat customers starting from job booking through completion. The AM is the primary customer contact after job award/booking, and the core functions for this role are job coordination, issue identification, resolution, and relationship management with both external customers and internal teams.

Essential Duties And Responsibilities

• Effective account leadership and coordination of projects across facilities.
• • Provide thorough and accurate job instructions to production across all project types (direct mail, catalog, digital, etc.)
  • Proactively identify and address customer needs, though effective project management and communication to consistently meet and exceed expectations, driving tangible results.
  • Schedule and attend planning/production meetings as needed for projects, develop agenda, prepare meeting packets, and be responsible for notifications and minutes.
• Manage accurate scheduling across all system platforms, prioritizing tasks in collaboration with clients and internal teams.
• Partner with Account Services and Sales teams to ensure full scope of partnership.
• Establish project priority with Client and internal Nahan team to complete all necessary day-to-day tasks on time to meet expectations.
• Prepare pre-invoices, accurately capturing all relevant costs, and deliver the to the Accounting team in a timely manner.
• Travel as required.
• Support 6S initiatives.
• Follow all Nahan Safety and Quality Policies and Procedures.
• Perform other duties as assigned by Supervisor.

Skills And Abilities Required

• Demonstrate effective communication skills (written, verbal, and listening).
• Strong attention to detail/problem solving skills and quality outputs.
• Ability to maintain, cultivate and grow customers and cross functional team relationships.
• Strong time management skills and the ability to organize and maintain a large volume of information while providing clean instructions to others.
• Proficient in MS Office (Word, Excel, PowerPoint, etc.).
• Fluent in English the Language both verbally and written.

Education And Experience

• Bachelor’s degree in business (or related field) or five (5) years’ experience in a customer service environment is strongly preferred.
• A knowledge of Direct Mail Commercial print processes is preferred.

Benefits

• Medical
• Dental
• Vision
• 100% Employer Paid Life Insurance
• 100% Employer Paid Short Term & Long-Term Disability Insurance
• Other Voluntary Employee Benefits i.e. (Accident & Critical Illness)
• 401K with Employer Match
• Vacation/Holiday
• Sick and Safe time (where applicable by state)

Work Environment & Physical Demands

The work environmental characteristics and physical demands described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job operates in a hybrid office environment with exposure to a Manufacturing environment on occasion. While performing the duties of this job inside and outside the manufacturing facility/office setting, the employee is frequently exposed to normal to moderate working conditions for a hybrid office and manufacturing facility with a noise level that is usually quiet - moderate with minimal to some interruptions. The role routinely uses office equipment, software and hardware. While performing the duties of this job, the employee is regularly required to talk or hear, type, write and be exposed to regular meetings, both virtually and in person. The employee may be required to stand/sit for long periods of time as well as use hands or fingers to reach or handle, and to reach with hands and arms. The employee is sometimes required to stand, walk, climb, balance, stoop, kneel, crouch or crawl. The employee will regularly lift 25lbs or more at a time. All vision abilities are required to encompass close-up work. Employees must be able to tolerate and endure extended seasonal hours and maintain alertness to meet deadlines. Occasionally while performing duties of this job, the employee may be exposed to machinery and moving parts, airborne particles including paper dust and hazardous materials or fumes, which may require the use of PPE. The employee may be exposed to adverse weather conditions, extended seasonal hours, high precarious places, and confined spaces. The nose level in some of the work environments may require the use of hearing protection.

About The Company

Nahan was founded 60 plus years ago by a local family in the heart of Minnesota. It is a deeply human company from how we work with each other, how we serve our clients, to how we reach customers. We provide full service direct marketing with award winning results. Innovation and insight inform everything we do. Our success is rooted in putting people first, doing the right thing for our clients and associates and delivering the highest levels of quality. In a world where personalization and customization are valued above all, we make messages feel personal while keeping the process simple. We’re here to listen to, create and deliver results to our clients. Our winning track record is based on proof, not promises. We consistently deliver big wins, better performance and continual growth for marketers. We’re Nahan-real people making real connections.

Disclaimer

This job description is not a complete description of responsibility but reflects the general qualifications, duties and/or responsibilities necessary to perform this position. All candidates who receive a written offer of employment will be required to successfully complete and pass all or some of the following: a background check, a physical test, as well as test for commonly abused controlled substances in accordance with the Company’s Drug Free Workplace Policy. Nahan reserves the right to revise the job description as a circumstance warrant. Nahan is an at-will employer, which means that either the employee or the company may terminate the relationship at any time, with or without notice, and with or without cause.

Base pay is based on job-related skills, experience, credentials, role scope, and location. Candidates outside the posted range are encouraged to apply, as qualifications and market factors may influence consideration.

Nahan is proud to be an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, color, religion, sex, national origin, age, disability or any other characteristic projected by law.

Work Authorization: Applicants must be legally authorized to work in the United States at the time of application. Nahan is unable to sponsor employment visas now or in the future for this position.