Account Manager

Pelican Wireless Systems; Sacramento (CA); Remote; USD 100,000 - 140,000; Full time

Job summary

Pelican Wireless Systems is seeking an Account/Project Manager to support client onboarding, manage multiple stakeholders, and ensure successful utilization of their SaaS platform. This role requires technical aptitude, excellent communication skills, and the ability to foster relationships. The successful candidate will thrive in a dynamic team environment while ensuring customer satisfaction throughout the technology installation process.

Qualifications

• 2+ years of account management or B2B sales experience required.
• Ability to relay complex technical information in a clear manner.
• Develop clear and effective product messaging.

Responsibilities

• Maintain strong business relationships with customers through regular communication.
• Create action plans to support stakeholders throughout project lifecycles.
• Conduct customer training on software best practices.

Skills

Technical aptitude

Relationship building

Public speaking

Time management

Writing

Education

Bachelor's degree (Engineering preferred)

Tools

Excel

MS Office

CRM platform

Job description

17 hours ago Be among the first 25 applicants

Direct message the job poster from Pelican Wireless Systems

Pelican Wireless has an immediate opportunity for a talented Account/Project Manager. Our customer base is growing exponentially, and we are looking to add this new role to our dynamic team supporting the on-boarding of new clients, managing multiple stakeholders throughout the technology installation and implementation process, training end-users to utilize our software (SaaS) & offer continued support throughout the client’s product journey.

The Account/Project Manager will facilitate regular communications with customers to ensure they are aware of all product capabilities/features to be successful and identify opportunities for additional training. They will assist with tracking opportunities and act as a liaison that streamlines information flow between area partners (end-customers, engineers, contractors, distributor) and the Pelican ecosystem.

A person in this role thrives in a team environment supporting and working in conjunction with the area Business Development Manager and Project Engineer. We are seeking someone with an interest & aptitude for learning technical/mechanical systems, a background or education in engineering, or history of selling SaaS. The ideal candidate will have experience in Account Management/B2B Sales with superior relationship building skills, a great listener, asks good questions, confident, comfortable doing public speaking and training for small groups, organized, excellent writing skills, positive, and eager to learn and grow.

Responsibilities

• Develop and maintain strong business relationships with Customers and other area Partners through regular phone calls and visits.
• Create action plans to support all the stakeholders throughout the lifecycle of projects.
• Keep detailed project notes and consistently update and track all aspects of active projects in the CRM.
• Identify opportunities for growth within the current Pelican customer base.
• Learn to articulate Pelican’s value proposition to prospective customers through phone/email prospecting, booking external appointments and/or virtual presentations (have a positive persistent style).
• In person and virtual training of customers on how to use/best practices for the Pelican Wireless Web Application once installation has been completed.
• Coordinates contractor training and events.
• Expedites the resolution of customer challenges.

Qualifications

SKILLED WRITER:

Develop clear and effective product messaging and customer follow-up correspondence.

Communicate effectively over the phone, in writing, and in-person within the context of a highly technical consultative sales environment.

Document and track all leads, contacts, opportunities, and activity history consistently.

TIME MANAGEMENT SKILLS:

Ability to identify critical actions and adjust priorities as necessary.

Proven follow-up and customer management skills.

Work closely with Business Development Manager aligning daily activities and practices to effectively meet assigned business objectives through a strategic approach.

TECHNICAL:

Interest in learning complex technical material.

Ability to relay complex technical information in a clear and concise manner.

REQUIREMENTS:

2 + years of proven Account Management/B2B outside sales experience

Technical aptitude

Sense of humor

Computer skills: Excel, MS Office, and a CRM platform

Valid driver’s license and clean driving record

Insatiable appetite to learn

100% remote with travel to meetings with Pelican Team, clients & partners

Display a “passion to win” by always operating with a positive can-do attitude and being a team player

Out of the box, potential fits: Financial Planner, 401k sales, military background, or self-employed

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management, Strategy/Planning, and Sales

• Industries

  Wireless Services

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