ACCOUNT MANAGER

Sterman Masser, Inc.; Sacramento (PA); On-site; USD 60,000 - 90,000; Full time

Job summary

Sterman Masser, Inc. is seeking an experienced sales/account manager to grow customer relationships in the potato products sector. You will manage accounts, coordinate orders, and collaborate with procurement, production and logistics to execute changes and ensure customer satisfaction.

The role requires 3–5 years in a relevant field, a valid driver’s license, and willingness to travel to customers and events. Strong presentation and communication skills are essential for success.

Qualifications

• 3–5 years in sales or account management, preferably in produce, foodservice, or CPG.
• Associate or bachelor’s degree preferred.
• Proven track record of sales growth and relationship management.
• Experienced negotiator and problem solver.
• Anticipate customer needs and build long-term relationships.
• Excellent written, verbal, and presentation skills.
• Excellent attention to detail.
• Proficient analytical skills.
• Self-starter with ability to work independently while collaborating with a team.
• Must have a valid driver’s license and willingness to travel to customers, trade shows, and company facilities.

Responsibilities

• Serve as the primary contact for assigned retail and/or foodservice accounts, ensuring superior service and timely communication.
• Enter customer orders accurately, verify pricing, and account for weekly updates, freight, and ads.
• Coordinate with procurement, production, and logistics to implement order changes.
• Communicate order status, delivery appointments, rejections, and discrepancies professionally.
• Provide weekly pricing updates, crop reports, and category insights to customers.
• Maintain and grow sales volume and profitability year over year.
• Identify and pursue new sales opportunities with leadership support.
• Present products, programs, and category insights via Teams, phone, and in-person meetings.
• Support promotional programs and merchandising strategies for category growth.
• Attend trade shows and industry events to strengthen customer relationships.
• Work with operations, logistics, and marketing to ensure seamless execution of programs.
• Provide office coverage as needed.
• Participate in weekend on-call rotation for urgent issues.

Skills

Sales experience

Account management

Relationship building

Negotiation

Presentation skills

Analytical skills

Attention to detail

Communication

Travel willingness

Driver's license

Education

Associate or Bachelor’s degree

Job description

The Sterman Masser Family of Companies-Sterman Masser, Inc., Keystone Potato Products, and Masser Logistics Services-has been growing, processing, and delivering quality potato products for more than eight generations. From our family farm roots in 1799 to today's modern farming, fresh-cut, dehydrated, and logistics operations, we remain committed to quality, safety, innovation, and living our 28 Masser Fundamentals every day.

These fundamentals guide how we work, treat one another, serve our customers, and protect our reputation. We are proud of our heritage, energized by continued growth, and dedicated to creating a workplace where team members can build meaningful, long-term careers.

Join a team built on tradition, teamwork, respect, and community.

The Sterman Masser Family of Companies-Sterman Masser, Inc., Keystone Potato Products, and Masser Logistics Services-has been growing, processing, and delivering quality potato products for more than eight generations. From our family farm roots in 1799 to today's modern farming, fresh-cut, dehydrated, and logistics operations, we remain committed to quality, safety, innovation, and living our 28 Masser Fundamentals every day.

These fundamentals guide how we work, treat one another, serve our customers, and protect our reputation. We are proud of our heritage, energized by continued growth, and dedicated to creating a workplace where team members can build meaningful, long-term careers.

Join a team built on tradition, teamwork, respect, and community.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as the primary point of contact for assigned retail and/or foodservice accounts, ensuring superior customer service and timely communication.
• Collect customer orders from different sources and enter orders into the company’s system accurately. This includes verifying correct pricing taking into consideration weekly price updates, freight charges, and ads that will impact the price.
• Work with procurement, production and logistics teams to facilitate and execute order changes as they occur.
• Communicate proactively with customers regarding order status, delivery appointments, rejections, short-shipped products, packaging discrepancies, and related issues in a professional and timely manner.
• Provide weekly pricing updates, crop reports, and category insights to customers.
• Maintain and grow sales volume, product lines, and profitability with current customers year-over-year.
• Partner with sales leadership to identify and pursue new sales opportunities.
• Present products, programs, and category insights to customers via Teams, phone, and in-person meetings.
• Support the development of promotional programs and merchandising strategies to drive category growth.
• Attend trade shows, customer meetings, and industry events to represent the Masser Family of Companies and build strong customer relationships.
• Work closely with operations, logistics, and marketing to ensure seamless execution of customer programs.
• Provide office coverage and support for team members as needed.
• Participate in weekend on-call rotation to handle urgent customer issues.

QUALIFICATIONS:

• Minimum 3–5 years of experience in sales or account management, preferably in produce, foodservice, or consumer packaged goods.
• Associate or bachelor’s degree preferred.
• Proven track record of sales growth and relationship management.
• Experienced negotiator and problem solver.
• Ability to anticipate customer needs and build long-term business relationships.
• Excellent written, verbal, and presentation skills.
• Excellent attention to detail.
• Proficient analytical skills
• Self-starter with the ability to work independently while collaborating effectively as part of a team.
• Must possess a valid driver’s license and be willing to travel to customers, trade shows, and company facilities as required.

WORKING CONDITIONS:

• Environment: Office setting with standard office hours; occasional overtime may be required.
• Physical Requirements: Ability to sit for extended periods, occasional lifting of office supplies (up to 20 lbs).

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Employee Signature Date