Account Manager

American Contractors Insurance Group (ACIG); Richardson (TX); Hybrid; USD 65,000 - 90,000; Full time

Job summary

American Contractors Insurance Group (ACIG) invites a driven Account Manager to join its Risk Management Services team in Richardson, TX. You will serve as a primary contact for Members and brokers, handling policy administration, renewals, CCIP coordination, and related operational tasks with accuracy and pace.

The role emphasizes strong organization, collaboration with internal/external stakeholders, and the ability to manage multiple program activities while maintaining exceptional Member

Qualifications

• Bachelor's degree is required.
• 3–5+ years of commercial property and casualty insurance, insurance agency account management, carrier service, underwriting support, insurance operations, or related account service experience.
• Ability to manage multiple priorities, deadlines, recurring workflows, and service activities with accuracy and follow-through.
• Strong attention to detail and commitment to maintain accurate policy, account, and program information.
• Professional communication skills with Members, brokers, carriers, wholesalers, and internal stakeholders.
• Ability to learn and apply insurance concepts, systems, workflows, and Member service requirements.
• Strong problem-solving skills, sound judgment, and consistent follow-through on open items and service commitments.
• Ability to work in a team-based service model while also contributing independently.

Responsibilities

• Serve as a key day-to-day contact for assigned ACIG Members and their brokers, respond to inquiries, and coordinate with internal teams for technical input.
• Coordinate the administration of ACIG's core insurance programs throughout the policy lifecycle, including renewals and endorsement processing.
• Support CCIP enrollment, renewal, website administration, and recurring workers' compensation policy renewals.
• Coordinate with internal and external stakeholders to support Member needs and ensure service activities move forward efficiently.
• Maintain policy administration records, named insured information, CCIP tracking data, and other Member-related data.
• Identify opportunities to improve workflows, documentation, communication, and recurring service activities; contribute to a high-performing team.
• Deliver timely, professional, and accurate service while maintaining a strong standard of Member service.

Education

Bachelor's degree

Job description

American Contractors Insurance Group (ACIG) is a member-owned insurance company serving a select group of leading construction companies. We are passionate about our mission of “Saving lives, preventing injuries, and reducing the overall cost of risk for our Members.” Every employee at ACIG plays a crucial role, and we are looking for committed individuals to carry forward the mission. Unlike many insurance organizations, ACIG takes a highly relationship-driven approach to serving our Members. For professionals who enjoy taking ownership, building relationships, and making a meaningful impact, ACIG offers a unique opportunity to be part of a collaborative team where responsiveness, accountability, and strong execution matter.

To learn more about our company and culture, visit our Careers Page.

About the Role

The Account Manager is a Member-facing insurance operations role within ACIG's Risk Management Services team. This position serves as a key day-to-day resource for assigned Members and brokers, supporting insurance program administration, policy servicing, renewal activities, CCIP administration, and other operational activities that help deliver responsive, accurate, and professional Member service. Success in the role requires strong organization, attention to detail, and the ability to manage multiple concurrent service activities, CCIP project enrollments, policy transactions, and recurring renewal responsibilities while maintaining a high standard of Member service.

What You’ll Do

Support Daily Member Service

Serve as a key day-to-day contact for assigned ACIG Members and their brokers. Acknowledge and respond to Member inquiries promptly, help resolve routine questions, and coordinate with internal teams when additional technical input is needed.

Manage Core Program Policy Administration

Coordinate the administration of ACIG's core insurance programs throughout the policy lifecycle, including renewal activities, underwriting information gathering, policy administration, endorsement processing, and audit support. Partner with Members, brokers, and internal teams to ensure policy-related activities are completed accurately and on schedule while supporting ACIG's annual June 1 renewal cycle.

Support CCIP and Member Program Activity

Support the administration of Contractor Controlled Insurance Programs (CCIPs), including project enrollment, quoting support, website administration, and recurring workers' compensation policy renewals. Work closely with Members, brokers, carriers, and internal teams to coordinate a significant volume of project and policy activity while helping ensure programs are administered accurately and efficiently.

Coordinate with Internal and External Stakeholders

Work with internal and external stakeholders to support Member needs and ensure service activities move forward efficiently. Assist with the operational activities associated with excess casualty insurance placements by gathering information, coordinating documentation, tracking submissions, maintaining system data, and supporting communication among stakeholders, including brokers, wholesalers, and carriers. Help ensure requests are routed appropriately, deadlines are met, and follow-up does not fall through the cracks.

Maintain Accurate Data and Documentation

Help maintain policy administration records, named insured information, CCIP tracking information, account documentation, and other Member-related data. Ensure information is organized, current, and available to support Member service, internal coordination, and decision-making.

Improve Processes and Team Execution

Identify opportunities to improve workflows, documentation, communication, and recurring service activities. Contribute to a team environment where accuracy, responsiveness, and continuous improvement are expected.

What Success Looks Like

• Success in this role is built on responsiveness, accuracy, ownership, and teamwork. A successful Account Manager will:
• Deliver timely, professional, and accurate service to assigned Members and brokers.
• Manage policy lifecycle, renewal, and administrative activities with strong follow-through and minimal errors.
• Successfully coordinate CCIP enrollment, renewal, and administrative activities while maintaining accurate project and policy information.
• Understand ACIG's insurance programs and service model well enough to independently address routine requests and appropriately elevate complex matters.
• Coordinate effectively with internal and external stakeholders to keep service activities moving forward and deadlines on track.
• Maintain accurate Member information, documentation, and account records.
• Prioritize multiple concurrent service activities, policy transactions, and deadlines while maintaining attention to detail.
• Contribute to a positive team environment and support ACIG's commitment to disciplined, responsive Member service.

Required Qualifications

• Bachelor's degree is required.
• Typically requires 3-5+ years of commercial property and casualty insurance, insurance agency account management, carrier service, underwriting support, insurance operations, or related account service experience.
• Demonstrated ability to manage multiple priorities, deadlines, recurring workflows, and service activities while maintaining accuracy and follow-through.
• Strong attention to detail and commitment to maintain accurate policy, account, and program information.
• Professional communication skills with Members, brokers, carriers, wholesalers, and internal stakeholders.
• Ability to learn and apply insurance concepts, systems, workflows, and Member service requirements.
• Strong problem-solving skills, sound judgment, and consistent follow-through on open items and service commitments.
• Ability to work in a team-based service model while also contributing independently.

Preferred Qualifications

• Experience in an insurance agency or brokerage environment, especially in commercial lines account management.
• Experience with general liability, workers’ compensation, auto liability, umbrella/excess liability, or related casualty lines.
• Familiarity with certificates of insurance, endorsements, policy administration, renewal submissions, audits, or carrier/broker coordination.
• Familiarity with CCIPs, OCIPs, wrap-up programs, or construction project insurance.

Location, Work Schedule, and Travel

This position is based in Richardson, Texas. ACIG currently observes a hybrid work schedule with regular in-office workdays in Richardson. This is not a regular travel role. Occasional travel may be requested for business meetings, training, Member events, or team needs.

Equal Employment Opportunity & Additional Employment Information

This is a full-time position. Candidates must be legally authorized to work in the United States. Employment may be contingent upon successful completion of applicable pre-employment requirements, as permitted by law. ACIG is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. ACIG is committed to providing reasonable accommodations to qualified applicants and employees with disabilities during the application process and employment, unless doing so would create an undue hardship. Candidates who need an accommodation during the application process may contact [e-mail] or otherwise notify ACIG of the need for assistance.