Account Manager

Ziba Design Inc.; Portland (OR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

HSA

Life insurance

Generous PTO

Profit sharing

Family leave

Job summary

Ziba Design Inc. in Portland, Oregon, is seeking an Account Manager to join the Client Relations team. You will manage day-to-day operations of assigned projects, ensuring on-time and on-budget delivery, while serving as the primary liaison between client and agency to foster trust and a smooth process.

The role emphasizes strategic guidance, revenue health, cross-disciplinary collaboration, and proactive issue escalation. Travel up to 25% and growth of client relationships are key focus areas.

Qualifications

• Bachelor’s degree or equivalent experience.
• Background or interest in account management, design, innovation, or marketing.
• Strong administrative and organizational skills.
• A keen sense of when to elevate issues to the project leadership team.
• The ability to anticipate and proactively respond to needs.
• Empathy and excellent written and verbal communication skills.
• The desire to learn about Ziba processes, both creative and business.
• The ability to travel up to 25%.

Responsibilities

• Serving as the primary client relationship liaison between client and agency, fostering trust and confidence in the partnership.
• Developing a comprehensive understanding of clients’ business objectives, collaborating with other disciplines to manage expectations and mitigate misalignment both internally and with clients.
• Fostering account growth by providing strategic counsel and effective solutions through the lens of Ziba’s services.
• Proactively overseeing day-to-day operations of assigned accounts, creating an environment for thriving client and Ziba team relationships.
• Driving the financial health of assigned accounts, focusing on revenue growth and profit margins with support from Director of Client Relations and Creative Directors.
• Partnering with the Director of Client Relations and Creative Directors to help drive the team conversation, balancing the four factors of Project Management: quality of work, client experience, team experience and financial performance.
• Recording, distributing, tracking, and following up on notes from client engagements.
• Managing internal team coordination, project planning and work plans.
• Arranging in-person and virtual meetings with clients, vendors, and internal teams.
• Leading project wrap-up discussions and document close-out.
• Collaborating with Client Relations team members to continuously improve and elevate our work.

Skills

Account management

Design

Innovation

Marketing

Education

Bachelor’s degree or equivalent

Job description

Ziba is looking for an Account Manager to join the Client Relations team. This role is responsible for facilitating the execution of our complex programs by managing the day-to-day tactical operations of assigned projects, working to ensure they’re delivered on time and on budget, while providing both clients and internal teams with a smooth process.

You'll be:

• Serving as the primary client relationship liaison between client and agency, fostering trust and confidence in the partnership.
• Developing a comprehensive understanding of clients’ business objectives, collaborating with other disciplines to manage expectations and mitigate misalignment both internally and with clients.
• Fostering account growth by providing strategic counsel and effective solutions through the lens of Ziba’s services.
• Proactively overseeing day-to-day operations of assigned accounts, creating an environment for thriving client and Ziba team relationships.
• Driving the financial health of assigned accounts, focusing on revenue growth and profit margins with support from Director of Client Relations and Creative Directors.
• Partnering with the Director of Client Relations and Creative Directors to help drive the team conversation, balancing the four factors of Project Management: quality of work, client experience, team experience and financial performance.
• Recording, distributing, tracking, and following up on notes from client engagements.
• Managing internal team coordination, project planning and work plans.
• Arranging in-person and virtual meetings with clients, vendors, and internal teams.
• Leading project wrap-up discussions and document close-out.
• Collaborating with Client Relations team members to continuously improve and elevate our work.

You have:

• A bachelor’s degree or equivalent experience.
• A background or interest in account management, design, innovation, or marketing.
• Strong administrative and organizational skills.
• A keen sense of when to elevate issues to the project leadership team.
• The ability to anticipate and proactively respond to needs.
• Empathy and excellent written and verbal communication skills.
• The desire to learn about Ziba processes, both creative and business.
• The ability to travel up to 25%.

What we offer:

• Medical, dental, vision, HSA, and life insurance benefits are standard.
• Competitive PTO policy, an unlimited FTO plan, plus a generous holiday policy (6 paid holidays + the week between December 25th - January 1st off).
• Incentive plan for profit sharing.
• Family leave plan.

Our innovative and effective employee initiatives have earned recognition with the prestigious When Work Works Award. Read more here .

Ziba Design is an equal opportunity employer and eagerly awaiting BIPOC applications.

Learn more about our openings in Portland, Oregon.