Account Manager

CTE Solutions; Plymouth (IN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

No-cost vision, life, and short-term

Dental & medical with HSA or PPO

401(k) with company match (up to 10%)

Referral bonuses

Quarterly bonuses

Job summary

SpiTrex CTE in Plymouth, IN is seeking an experienced Account Manager to grow strategic relationships with medical device clients. You will develop and execute sales plans, identify opportunities, manage a portfolio of key accounts, and coordinate with Engineering, Quality, and Production to deliver solutions.

The role requires strong communication, problem solving, and a focus on customer satisfaction, with adherence to ISO13485 and 21 CFR Part 820 guidelines.

Responsibilities

• Develop and execute strategic sales plans to achieve company goals.
• Identify and target new business opportunities to expand the company’s market share.
• Conduct market research to stay informed about industry trends, competitors, and potential clients.
• Build and maintain strong relationships with existing and potential clients through frequent connection and communication.
• Serve as the primary point of contact for clients, addressing their needs and resolving any issues.
• Schedule and conduct regular meetings with clients to discuss their needs, review performance, capacity, backlog, progress, job status, legacy work, and present product solutions.
• Manage and monitor client VMI programs, evaluating aging inventory levels in collaboration with client to absorb excess inventory.
• Manage a portfolio of key accounts, ensuring high levels of customer satisfaction and retention.
• Develop and implement account plans to maximize sales opportunities and achieve targets.
• Monitor account performance, prepare reports, and provide regular updates to the President or key stakeholders.
• Ensure excellent customer service regardless of the size of the customer.
• Work closely with the sales team, Engineering, Quality, and Quality Assurance to ensure a cohesive approach to market.
• Collaborate with internal departments to ensure timely and accurate delivery of products and services.
• Print materials needed for production orders (prints, criteria, C of C, etc.)
• Provide feedback to all relevant teams based on client interactions and market trends.
• Prepare detailed sales reports, forecasts, and presentations for the President and senior management.
• Analyze sales data to identify trends, opportunities, and areas for improvement.
• Track and report on KPIs related to account management and sales performance.
• Utilize sales intelligence to inform strategic decisions and improve customer satisfaction.
• Proactively seek opportunities to grow the amount of business with existing clients.
• Develop strategies to enhance customer satisfaction and loyalty, ultimately driving business growth.
• Conform to ISO13485, 21 CFR Part 820, and medical device industry requirements
• Other work-related tasks as assigned

Job description

Build More Than a Job—Build a Career at SpiTrex CTE

At SpiTrex CTE, we invest in our people. You’ll find opportunities to grow, real flexibility, and a culture that values balance, development, and teamwork.

Why join CTE?

• Career Growth: Ongoing training and development through Bamboo Path Track & WorkForge
• Flexibility: Flextime options that support real life
• Culture: Team events, Donut Fridays, food trucks, and more
• Rewards: Referral bonuses, quarterly bonuses, and a 401(k) with 50% company match (up to 10%)
• Benefits: No-cost vision, life, and short-term disability; dental & medical with HSA or PPO options

Ready to grow with a company that values you? Join SpiTrex CTE.

1st Shift: Monday to Thursday, 6AM - 3PM; Friday, 6AM - 10AM

Essential Functions:

• Assist in developing and executing strategic sales plans to achieve company goals.
• Identify and target new business opportunities to expand the company’s market share.
• Conduct market research to stay informed about industry trends, competitors, and potential clients.
• Build and maintain strong relationships with existing and potential clients through frequent connection and communication.
• Serve as the primary point of contact for clients, addressing their needs and resolving any issues.
• Schedule and conduct regular meetings with clients to discuss their needs, review performance, capacity, backlog, progress, job status, legacy work, and present product solutions.
• Manage and monitor client VMI programs, evaluating aging inventory levels in collaboration with client to absorb excess inventory.
• Manage a portfolio of key accounts, ensuring high levels of customer satisfaction and retention.
• Develop and implement account plans to maximize sales opportunities and achieve targets.
• Monitor account performance, prepare reports, and provide regular updates to the President or key stakeholders.
• Ensure excellent customer service regardless of the size of the customer.
• Work closely with the sales team, Engineering, Quality, and Quality Assurance to ensure a cohesive approach to market.
• Collaborate with internal departments to ensure timely and accurate delivery of products and services.
• Print materials needed for production orders (prints, criteria, C of C, etc.)
• Provide feedback to all relevant teams based on client interactions and market trends.
• Prepare detailed sales reports, forecasts, and presentations for the President and senior management.
• Analyze sales data to identify trends, opportunities, and areas for improvement.
• Track and report on key performance indicators (KPIs) related to account management and sales performance.
• Utilize sales intelligence to inform strategic decisions and improve customer satisfaction.
• Proactively seek opportunities to grow the amount of business with existing clients.
• Develop strategies to enhance customer satisfaction and loyalty, ultimately driving business growth.
• Conform to ISO13485, 21 CFR Part 820, and medical device industry requirements
• Other work-related tasks as assigned