Account Manager

NEXHR; Pine Hill (AL); On-site; USD 75,000 - 110,000; Full time

Job summary

NEXHR is seeking a results-driven sales professional to grow our chemical sales within Pulp/Paper Mills. You will manage key accounts, expand opportunities, and lead strategic reviews to ensure value delivery.

You will collaborate with service, planning, lab, R&D, and supply chain teams, leverage Ackumen and Dynamics, and forecast revenue to optimize growth and retention in the region.

Qualifications

• Bachelor's Degree in Chemistry or Engineering or Business Administration.
• Previous experience of working in a Pulp/Paper Mill.
• Knowledge of Industrial Processes related to the segment.
• Experience in Sales or application of chemical products in industry.

Responsibilities

• Drive year-over-year revenue growth through cross-selling and upselling.
• Handle orders and other requirements by communicating effectively with customers or distributors.
• Identify and commercialize new applications within existing and new customers.
• Prevent attrition and actively maintain relationships to support long-term retention.
• Report sales forecasts using Connected Planning (Ackumen) and manage opportunities in Dynamics.
• Monitor and manage pipeline health, including tracking the number and size of opportunities, conversion rates, and time spent at each stage.
• Drive acquisition of new applications by identifying and securing wins.
• Increase share of wallet across accounts within the region through strategic account development and relationship management.

Skills

Sales experience

Pulp/Paper mill knowledge

Industrial processes knowledge

Account management

Cross-functional collaboration

Education

Bachelor's degree in Chemistry or Engineering or Business Administration

Tools

Dynamics

Ackumen

Job description

This role will involve selling chemicals into a Pulp/Paper Mills, previous experience within the mills is essential.

Position Summary

The purpose of this role is to drive profitable growth, ensuring customer retention, and strengthening relationships within assigned accounts. This role maintains sales with existing customers and identifies new opportunities while ensuring operational and financial performance aligns with company objectives. It serves as the primary point of contact for strategic guidance and account growth.

Key Outcomes/Responsibilities

Revenue Growth & Account Expansion

• Drive year-over-year revenue growth through cross-selling and upselling.
• Handler orders and other requirements by communicating effectively with customers or distributors.
• Identify and commercialize new applications within existing and new customers.
• Prevent attrition and actively maintain relationships to support long-term retention.
• Report sales forecasts using Connected Planning (Ackumen) and manage opportunities in Dynamics.
• Monitor and manage pipeline health, including tracking the number and size of opportunities, conversion rates, and time spent at each stage.
• Drive acquisition of new applications by identifying and securing wins.
• Increase share of wallet across accounts within the region through strategic account development and relationship management.

Account Retention and Relationship Management

• Develop and maintain relationships with key decision makers to enable account penetration.
• Maintain retention rate across assigned accounts, proactively addressing potential attrition risks.
• Conduct regular strategic reviews with key stakeholders to ensure alignment and satisfaction.
• Lead business reviews with customers to assess value delivered and identify opportunities to ensure alignment and satisfaction.

Internal Collaboration

• Partner with customer service, planning, lab, R&D, and supply chain to align on goals.
• Collaborate with field service teams to ensure high service standards without owning daily execution where applicable.
• Align internally to support commercial strategies and customer needs.
• Implement and adopt Digital enabling tools (Ackumen and Dynamics)

Basic Qualifications

• Education Requirements: Bachelor's Degree in Chemistry or any Engineering area or Business Administration
• Previous experience of working in a Pulp/Paper Mill
• Knowledge of Industrial Processes related to the segment.
• Experience in Sales or application of chemical products in industry