Account Manager

Bystronic Inc.; Phoenix (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

PTO

Life Insurance

Paid Holidays

401k with 100% match up to 5%

Job summary

A global technology company in Phoenix, Arizona, is seeking an Account Manager. The successful candidate will manage customer relationships, drive sales growth, and ensure customer satisfaction. Responsibilities include maintaining client interactions, identifying upselling opportunities, and collaborating with internal teams. Candidates should have over 5 years of experience in account management, ideally in the sheet metal industry. Benefits include PTO, life insurance, paid holidays, and a 401k plan.

Qualifications

• Experience in managing customer accounts to ensure satisfaction and growth.
• Familiarity with the sheet metal industry processes for better recommendations.

Responsibilities

• Manage and develop relationships with key customer accounts.
• Work closely with the sales team to provide technical expertise during meetings.
• Translate customer needs into detailed requirements.

Skills

Excellent customer management skills

Strong communication and negotiation skills

Analytical skills

Proactive problem-solving abilities

Education

5+ years of work-related experience

Job description

We are Bystronic – a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond.

We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.

Overview

In a nutshell:

The Account manager owns the day-to-day customer relationship and is results driven. The ideal candidate will be responsible for managing and growing accounts, ensuring customer satisfaction, and driving sales growth. This role requires a deep understanding of fabricating equipment, excellent communication skills, and a proven track record in account management.

What you will be doing

• Maintain customer relationships: Serve as the liaison for assigned customers, providing them with regular updates and resolving any issues they may have to ensure customer satisfaction.
• Revenue Generation: Identify opportunities for upselling and cross-selling within existing customer accounts to drive revenue growth (focus on software, service and training sales – transfer new machine sales to Sales Development Engineer).
• Collaborate with the Sales and Operations Team: Work closely with the sales team to achieve sales targets and align company services with customer needs.
• Develop Account Plans: Create and execute strategic account plans that drive both customer success and business growth.
• Report on Account Progress: Regularly monitor, track, and report on the status of accounts, including sales results, activity reports, and customer KPIs to sales leadership.
• Ability to travel 60% within their respective region

Key tasks and Responsibilities

• Manage and develop relationships with key customer accounts, understanding their needs and delivering tailored solutions
• Work closely with the sales team to provide technical expertise during customer meetings, demonstrating Bystronic´s capabilities
• Translate customer needs into detailed requirements, coordinating with the Sales Development Engineer for new machine sales or performs cross-selling for software, service and trainings
• Monitor the delivery of services to customers, ensuring a consistent level of quality and service, and troubleshooting any issue
• Keep abreast of industry trends and technological advancements and inform customers about potential benefits or impacts on their operations
• Be the relationship manager for existing customers; responsible for customer satisfaction
• Responsible to follow-up on the customer satisfaction survey detractors with existing customers
• Responsible to ensure all customer accounts are up to date

KPI’s

• Meeting or exceeding set sales targets through successful management of customer accounts.
• High rates of customer retention, demonstrated customer satisfaction by repeat machine sales
• Achievement of specific growth objective
• Consistent increase in customer lifetime value, through upselling, cross-selling or other
• Reduced complaint rates or improved NPS
• Maintain a DSO of <60 days

Key Skillset

• Excellent customer management skills with a talent for building and maintaining strong relationships with customers and understand their needs.
• Good understanding of the sheet metal industry processes, and services to provide accurate and relevant recommendations to customers.
• Strong communication and negotiation skills, capable of presenting, pitching, and selling ideas or solutions effectively.
• Analytical skills with the ability to track and interpret sales data, to help inform decision-making and strategy dev.
• Proactive problem-solving abilities, both in handling customer issues and in pursuing business growth by identifying new opportunities.

Your education & experience

• 5+ years of work related experience.

What’s in it for you

• PTO
• Life Insurance
• Paid Holidays
• 401k with 100% match up to 5%

People power our purpose

Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose.

As much as we are in a technology business, human beings drive real change.

Interested?

Does this versatile challenge appeal to you? Then we look forward to getting to know you! You can submit your application on our platform with just a few clicks.

We look forward to receiving your online application