Account Manager

ParetoHealth; Philadelphia (Philadelphia County); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Fully paid medical, dental, and vision benefits

Flexible PTO

401k company contribution

Tuition reimbursement

Professional development allowance

Transportation allowance

Daily parking reimbursement

Job summary

A healthcare solutions provider is seeking an experienced Account Manager to join their team in Philadelphia. The role involves managing client communications, tracking documentation, and collaborating across departments to maintain a high member retention rate. Candidates should have at least 4 years of experience in account management, strong communication skills, and knowledge of health insurance. This position offers fully paid medical benefits, flexible PTO, and a hybrid work environment.

Qualifications

• 4+ years' experience in a client-facing account management role.
• Ability to manage multiple projects with minimal supervision.
• Strong verbal communication skills.

Responsibilities

• Collaborate with partners for successful healthcare arrangement implementation.
• Manage post-implementation relationships with brokers and clients.
• Guide broker partners through new healthcare solutions.

Skills

Client-facing account management

Knowledge of health insurance

Excellent written communication

Relationship management

Attention to detail

Education

Bachelor’s degree or equivalent experience

Job description

Position Summary

Ask anyone at Pareto Health who the unsung heroes are, and nine times out of 10 “the AM team” will be the swift and heartfelt response. Account Managers at Pareto serve as the primary liaison for Pareto’s growing client base and help connect vetted consultants to innovative benefits financing and cost management solutions. Together, we serve mid‑sized employers looking for a better way.

We are currently seeking an Account Manager to join our closely‑knit team. Account managers report directly to the Vice President of Account Management and are responsible for managing client communications, nurturing key relationships, tracking all necessary documentation and deadlines, and collaborating cross‑functionally to ensure Pareto Health’s 97% member retention rate holds steady for another 10 years.

Employment Requirements

Please note that ParetoHealth does not provide employment visa sponsorship for this position. Candidates must be authorized to work in the United States without sponsorship both now or in the future.

Key Responsibilities

• Collaborate with our partners and Pareto Health employees to drive successful implementation and maintenance of the healthcare arrangement as well as cost containment initiatives for new clients.
• Manage post‑implementation relationships with broker partners, sales team, and clients.
• Provide best‑practice advice and recommendations based on the experience gained during engagements with brokers, other employees, and clients.
• Guide our broker partners through their client’s new healthcare solution, building and implementing strategic roadmaps for the achievement of key milestones, and serve as champion and advocate for business transformation.
• Communicate partner and client feedback to management to ensure the best possible experience and assist in prioritizing requests by communicating broker and client needs and impact.
• Demonstrate or possess the ability to learn how to evaluate and understand the various types of self‑funded claims reporting from the Third‑Party Administrators.
• Quotes from carriers for accuracy and fairness, can accurately put together and release member renewals.
• Understand and articulate how the Pareto Captive product works, including what various cost containment programs are available to members, and have the ability to reiterate the underwriting requirements written in our legal documents by captive program.
• Demonstrate the ability to evaluate the appropriateness of items such as renewal increases, plan change values, and other pricing adjustments, and also demonstrate the ability to analyze claims and large claims reporting for purposes of articulating a group’s level of risk to both internal and external constituents.

Required Skills and Qualifications

• 4+ years’ experience in a client‑facing account management role.
• Knowledge of health insurance and/or self‑insurance.
• Excellent written and verbal communication.
• Ability to manage relationships and act in a consultative role.
• Must be able to work on multiple projects at once, have a high attention to detail, and be able to accomplish large volumes of work with minimal supervision.
• Bachelor’s degree or equivalent experience required.

Perks & Benefits

• Fully paid medical, dental, and vision benefits.
• Flexible PTO.
• 401k company contribution.
• Tuition reimbursement.
• Professional development allowance.
• Transportation allowance and daily parking reimbursement.
• Engaging hybrid work environment.

Equal Opportunity Employment

ParetoHealth is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients. California Applicants: See Pareto’s CCPA Notice of Collection for California Employees and Applicants for information about how Pareto Captive Services, LLC, Pareto Health, LLC, and Pareto Underwriting Partners, LLC, together with their respective subsidiaries (collectively, “Pareto”) collects and uses personal information submitted by employment applicants.