Account Manager

WorkWhile; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Remote work culture

In-person offsites

Health, dental and vision coverage

Flexible time off

401(k) with employer match

WFH stipend

Job summary

WorkWhile is seeking an Account Manager to cultivate long-term relationships with our customers and drive revenue across a diverse portfolio. You will oversee communications, contract management, and strategic planning to satisfy client objectives.

Remote-first culture, occasional travel to client sites, and collaboration with a global sales team are expected as you develop trusted advisor relationships with executives and stakeholders.

Qualifications

• Proven work experience as an Account Manager or related role.
• Ability to communicate, present and influence stakeholders at all levels.
• Experience with CRM software and Google Suite; dependable with client-focused solutions.

Responsibilities

• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Maintain customer contracts to maximize profits.
• Develop trusted advisor relationships with key accounts and executives.
• Ensure timely delivery of solutions according to customer needs and objectives.
• Communicate progress of initiatives to stakeholders; forecast and track key metrics.
• Develop new business within existing clients and identify opportunities to meet sales quotas.
• Prepare reports on account status and collaborate with the sales team.

Skills

CRM experience

Communication skills

Presentation abilities

Negotiation

Attention to detail

Cross-functional collaboration

Client relationship management

Education

Undergraduate degree

Tools

HubSpot

Google Workspace

Job description

About WorkWhile

WorkWhile is on a mission to help workers earn a better living and live better lives. 83 million Americans work hourly jobs, often with unpredictable schedules that pay close to minimum wage and offer limited benefits, leading to financial instability.

WorkWhile identifies the best hourly workers and matches them with shifts that fit their skills, location, and life. Businesses get access to a quality workforce, while workers get stable income and unmatched benefits, including next day pay, free telehealth services, and financial services.

We have the audacious goal to align incentives and solve inefficiencies in the labor market, disrupting the $650 billion staffing and recruiting market. Backed by Khosla Ventures and recognized by the Inc. 5000 for 10x growth, WorkWhile is reshaping the future of work.

About this Role:

WorkWhile is looking for an Account Manager to create long‑term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long‑lasting client relationships
• Maintain customer contracts to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed
• Travel to client locations as needed

About you:

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (HubSpot or similar) and Google Suite
• Experience delivering client‑focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• Undergraduate degree

Benefits & Perks

• Remote work culture with opportunities for coworking in SF, NY & Toronto
• In‑person company offsites
• Medical, dental, & vision coverage
• Flexible time off
• 401(k) with employer match
• WFH stipend to support your home office needs

WorkWhile is an Equal Opportunity Employer. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. WorkWhile has a diverse, mission‑driven, and supportive culture—we look for people who want to take ownership, are energized by ambiguity, and strive to make a lasting impact. If this resonates with you, we’d love to chat!