Account Manager

Blue Cross and Blue Shield of North Carolina; North Carolina; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k match with company contribution

Hybrid work flexibility

Tuition reimbursement

Job summary

Blue Cross and Blue Shield of North Carolina is seeking a Lead Relationship Manager to drive the account strategy for key stakeholders, focusing on retention and revenue growth through group ancillary products. You will liaise with brokers and BCBSNC health sales teams, leveraging knowledge of dental, vision, life, disability, and MEC offerings.

The role requires a Bachelor's degree (or equivalent experience) with 3+ years in a related field, and the ability to obtain a North Carolina Health and

Qualifications

• Bachelor's degree or advanced degree; 3+ years of related field experience.
• In lieu of degree, 5+ years of related field experience.
• Must obtain NC Health and Life Insurance license within 60 days of employment.
• Must possess and maintain a valid driver’s license.

Responsibilities

• Function as a health care strategist and consultant with clients, producers and consultants.
• Retain existing product lines and sell targeted product lines; manage profit and revenue.
• Execute fiduciary responsibilities and business contracts; participate in implementation.
• Lead total account management across Employer Benefit Products, Funding, Wellness Initiatives, Relationship Management, and Strategic Planning.

Skills

Relationship management

Sales

Negotiation

Communication

Education

Bachelor's degree

Advanced degree

Job description

Job Description

This position is the lead Relationship Manager for all key stakeholders of the client and is accountable for the development / execution of the specific account management strategy plan. As the lead client liaison for the organization, the Account Manager exercises a solid understanding of benefits administration, service and ancillary products. Responsible for the retention and generation of new revenue with the sale of group ancillary products and services to medical and existing ancillary customers, working in partnership with assigned brokers and Blue Cross and Blue Shield of North Carolina health sales representatives. Comprehensive knowledge of all group ancillary products and services (including dental, vision, life, short and long term disability, voluntary products and MEC), commission agreements, rating and financial arrangements. Basic, voluntary and flexible benefit proposal presentation and enrollment.

What You'll Do

Function as a health care strategist and consultant through interactions and negotiations with clients, producers and consultants. Responsible for the retention of existing product lines and the sale of targeted product lines, Direct accountability for profit and loss performance and revenue generation. Execution of fiduciary responsibilities including execution of business contracts. Actively participate in the implementation process. Responsible for total account management with comprehensive knowledge and effective skills in the following areas: Employer Benefit Products, Funding Mechanisms, Available Programs including Wellness Initiatives, Relationship Management, Strategic Planning, and Time Management. Continually develop technical, analytical, relationship, and communication skills necessary to function effectively. Communicate and consult with client contacts, producers / consultants, and internal contacts to meet and exceed segment goals and objectives. Provide service to all enrolled business through the execution of an account management plan developed through strategic planning taking into account changes in the marketplace and emerging opportunities / threats. Support meetings with group employees to educate employees on their benefits. Responsible for keeping abreast of competitor positioning/practices/information to use in benchmarking competitive practices. Promote goodwill between BCBSNC and the community by maintaining contact with business leaders through participation in community affairs. Analyze, solution and deliver specific financial, statistical and utilization/wellness reports to client contacts and the applicable producer / consultant client. Review, prepare and present annual benefit plan renewals to group decision makers including detailed financial reviews, rating methodologies, and plan recommendations.

What You Have

• Bachelor's degree or advanced degree (where required) 3+ years of experience in related field
• In lieu of degree, 5+ years of experience in related field
• Must be able to obtain a North Carolina Health and Life Insurance license within the 60 days of employment in this position.
• Must possess and maintain a valid driver’s license.

Bonus Points

• Proven track record of developing territory sales and relationships
• Effective verbal and written communication and presentation skills
• Excellent organizational and time management skills
• Strong negotiation skills with the ability to interact with internal and external partners
• Thorough knowledge of the ancillary insurance market and products

Please Note: This role is open to NC Residents Only

What You’ll Get

• The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community
• Work-life balance, flexibility, and the autonomy to do great work
• Sales Incentive (based on sales incentive payout schedule)
• Medical, dental, and vision coverage along with numerous health and wellness programs
• Parental leave and support plus adoption and surrogacy assistance
• Career development programs and tuition reimbursement for continued education
• 401k match including an annual company contribution

Compensation

This is a sales incentive role with a total compensation package that consists of a base salary and sales incentive target component. All sales roles are eligible for an initial draw/guarantee to assist new hires with their on-boarding with the company.

About Us

It’s an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we’re leading the way. We offer more than health insurance our customers can count on. We’re committed to better health and better health care – in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well-being of North Carolinians. Blue Cross NC is a fully taxed, not-for-profit company headquartered in Durham, North Carolina. We serve more than 4.3 million members, and we employ more than 5,000 people across the country who are passionate about making health care better for all. Help us lead the charge for better health care by joining our award-winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives.

Authorization to Work in the United States

We use E-verify to confirm authorization to work in the United States. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify Overview for English or Visión General de E-Verify for Español.

Request Accommodations

Blue Cross NC provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please notify HR at [e-mail].

Hybrid Flex Information

Blue Cross NC is a Hybrid Flex company. Whether the role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any of our approved states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming