Senior Project/Program Manager

Blue Cross and Blue Shield of North Carolina; Northern (KY); Hybrid; USD 89,000 - 143,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with employer match

Parental leave and tuition assistance

Career development programs

Hybrid work flexibility

Job summary

Blue Cross NC is seeking a seasoned Project Manager to lead day-to-day operations of enterprise-scale projects and initiatives. You will collaborate with stakeholders to ensure delivery, manage risks, and keep programs aligned with corporate objectives.

The role requires strong executive communication, cross-functional leadership, and experience guiding large teams across multiple business areas within the healthcare sector.

Qualifications

• Bachelor's degree or advanced degree; 5+ years in related field.
• In lieu of degree, 7+ years in related field.
• Healthcare industry experience a plus.
• Revenue, Medicare, risk adjustment, and quality/performance knowledge.
• Enterprise project/program management experience.
• Strong executive communication and stakeholder management skills.
• Experience leading strategic cross-functional initiatives across multiple business areas.
• Ability to influence, facilitate, and drive outcomes without direct authority.

Responsibilities

• Leads and manages day-to-day operational and tactical aspects of multiple projects and initiatives.
• Identifies, evaluates and resolves issues conflicting with project deliverables; mitigates risks.
• Collaborates with project teams, owners and sponsors to implement projects and programs.
• Oversees resources, milestones and successful implementation; coordinates matrix teams.
• Develops escalation processes and maintains customer satisfaction through feedback.
• Creates policies, procedures and compliance measurements; tracks budget and performance.

Skills

Executive communication

Stakeholder management

Leadership

Cross-functional collaboration

Influence without authority

Strategic thinking

Education

Bachelor's degree or advanced degree

In lieu of degree, 7+ years experience

Job description

Job Description Leads and manages the day-to-day operational and tactical aspects of multiple or enterprise scale projects, new initiatives and other ongoing business deliverables in accordance with business needs. Identifies, evaluates and resolves issues that conflict with project deliverables. Collaborates closely with project team members, business owners and sponsors to develop and successfully implement projects/programs. Assesses project risks, develops mitigation and contingency plans. Oversees project to ensure projects have required resources, meets milestones and are successfully implemented. Leads and coordinates matrix and/or cross-functional team.

What You'll Do

• Develops project plans and recommendations in support of Departmental/Company objectives and leads implementation; tracks and reports on the status of the project.
• Must ascertain, categorize and manage projects in relation to corporate priorities.
• Negotiates for resources to staff projects effectively with appropriate skill sets, aligning skills to the needs of the project.
• Delegates work as required and ensures a quality end product through close customer contact and assesses customer/client satisfaction through direct feedback/evaluation.
• Coordinates development and implementation of policies and procedures as well as development of compliance measurements.
• Controls and monitors project effectiveness; updates project plans as necessary.
• Ensures compliance with necessary audit requirements.
• Represents BCBSNC in meetings with external parties including consultants, vendors, and others and may include service delivery management of vendors.
• Assists with analysis and development of business processes to ensure quality, cost effectiveness, timeliness of customer service, and regulatory requirements and mandates are met.
• Develops escalation process to channel issues and concerns to appropriate parties.
• Evaluates project risks, developing contingency plans and responding to change in risk as the project progresses.
• Develops effective business process improvement initiatives and communication plans.
• Performs analytic functions and coaches others in analytical production, technical and other areas.
• Proposes a variety of solutions to business issues/problems utilizing appropriate analysis tools (ie Cost/Benefit Analysis, Flowcharting, etc).
• Documents and presents project management results through the development of criteria, issue analysis papers and reports; ensures that projects established objectives such as financial goals, where applicable and creates an evaluation plan to assess project performance in relation to stated goals.
• Develops and tracks budgets, operating plans and financial cost forecasts to support the objectives of the project.
• Provides indirect reports, if applicable, with well-defined expectations, ongoing feedback, coaching/ mentoring and/or training.

What You Have

• Bachelor's degree or advanced degree (where required) 5+ years of experience in related field.
• In lieu of degree, 7+ years of experience in related field.
• Bonus Points Healthcare industry experience.
• Revenue, Medicare, risk adjustment, and quality/performance management knowledge.
• Enterprise project/program management experience.
• Strong executive communication and stakeholder management skills.
• Proven experience leading strategic, cross-functional initiatives across multiple business areas.
• Ability to influence, facilitate, and drive business outcomes without direct authority.

What You'll Get

• The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community
• Work-life balance, flexibility, and the autonomy to do great work
• Medical, dental, and vision coverage along with numerous health and wellness programs
• Parental leave and support plus adoption and surrogacy assistance
• Career development programs and tuition reimbursement for continued education
• 401k match including an annual company contribution

Learn more Salary Range At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. *Based on annual corporate goal achievement and individual performance. $89,174.00 - $142,679.00

Skills ______________________________________________

About Us

It’s an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we’re leading the way. We offer more than health insurance our customers can count on. We’re committed to better health and better health care – in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well‑being of North Carolinians. Blue Cross NC is a fully taxed, not-for-profit company headquartered in Durham, North Carolina. We serve more than 4.3 million members, and we employ more than 5,000 people across the country who are passionate about making health care better for all. Help us lead the charge for better health care by joining our award-winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives.

Authorization to Work in the United States

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Request Accommodations

Blue Cross NC provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please notify HR at [e-mail].

Blue Cross NC is a Hybrid Flex company. Whether the role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any of our approved states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming