Account Manager

The Kendall Group, Inc.; North Carolina; On-site; USD 60,000 - 85,000; Full time

Job summary

The Kendall Group, Inc. is seeking an Account Manager to drive outside customer sales and ensure sales satisfaction through direct contact and communications. The role emphasizes territory management, identifying decision makers, making sales calls, uncovering needs, and closing orders.

Candidate will manage an established account base and work to achieve sales and margin objectives while coordinating with cross-functional teams to deliver value and successful project execution.

Qualifications

• 3 years of sales experience; Electrical distribution experience preferred but not required.
• High School diploma or GED; Bachelor’s degree preferred.
• Proficient with Microsoft Office and ability to learn new software; strong analytical skills.

Responsibilities

• Contact customers and articulate Kendall value proposition for products and services.
• Keep CRM system up to date with account, contact and pipeline information.
• Meet or exceed sales targets and participate in budgeting/forecasting.

Skills

Sales experience

CRM proficiency

MS Office

Customer service

Negotiation

Communication

Education

High School diploma or GED

Bachelor's degree preferred

Tools

CRM software

Excel

PowerPoint

Job description

About the Role

Reporting to the Sales Manager, the Account Manager is a key member of the Sales team. The person in this role is responsible for outside customer sales and sales satisfaction through direct contact, phone, or other electronic communications. Sales functions include territory management, customer interaction activities, identifying decision makers, making sales calls, uncovering needs and closing sales. Candidate will be placed in an established account base and will be responsible for achieving sales and margin objectives.

Responsibilities

• Contact customers and develop and clearly articulate Kendall value proposition for products and services
• Keep CRM system up to date with account, contact and opportunity pipeline information
• Attend sales meetings and other company meetings as requested; may attend industry shows and conventions
• Professionally represent Kendall in presentations, briefings and trade events
• Entertain customers; maintain good will
• Promote customer training (lunch and learns, etc.)
• Make special or emergency deliveries if needed
• Contribute to annual budgeting and forecasting process
• Forward information on competitors’ activities and possible sales leads
• Plan strategy, goals and objectives for each account
• Regularly meet or exceed sales targets
• Perform business reviews to align Kendall capabilities with client goals and present this to executive levels in the client organization
• Make calls independently or with internal resources including technical and management in an effort to achieve account goals
• Interact with Kendall management and technical team to develop customer strategies, coordinate follow‑up effort, maximize profits, close orders and ensure efficient and effective project delivery
• Manage the proposal delivery process, including follow‑up, and work with Kendall resources to develop proposals
• Pursue desirable business that aligns with company goals
• Maximize gross margin and achieve Kendall profit goals from assigned accounts
• Participate in project management meetings with a goal to ensure customer satisfaction and identify other revenue generating opportunities
• Regularly review all pertinent sales reports
• Provide value‑added service by helping customers find more efficient solutions
• Represent the company at all times in a public relations capacity
• Submit call, expense and other reports as required
• Work with Project Team to present change orders on given projects
• Act as a liaison between various Kendall resources to ensure timely resolution of all account issues, including but not limited to, project delays, warranty and repair issues
• Assist in collecting from delinquent accounts; may obtain credit information from new customers
• Perform other duties as assigned

Competencies

• Service Excellence
• Results, Action Oriented
• Accountability and Responsibility
• Teamwork and Collaboration
• Priority Setting
• Planning and Organizing
• Negotiating
• Presentation Skills
• Time Management

Qualifications

Work Experience: Previous sales experience; 3 years of Electrical Distribution experience is preferred but not required.

Education: High School diploma or GED equivalent; Bachelor’s degree is preferred.

Analytics / Computer Skills: Proficient with Microsoft Office products (e.g., Word, Excel, etc.) and the ability to learn new software; business acumen, problem‑solving, critical thinking and analytical abilities.

Organization Skills: Highly organized and detail‑oriented; high abstract reasoning skills, solutions oriented, ability to multi‑task and shift priorities as needed, and to work in a fast‑paced, continuously evolving, and at times ambiguous environment.

Cross‑functional Skills: Ability to work well cross‑functionally; provide excellent internal and external customer service; experience working in a sales department; self‑motivated to learn new technologies and accomplish tasks when due; effective presentation skills in both small and large group settings; honest, ethical.

Communication Skills: Strong interpersonal, analytical and problem‑solving, organizational and written/verbal communication skills; strong influencing skills.

Physical & Environmental Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee must be able to stand, walk, climb stairs and operate a vehicle. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical environment is a normal office environment, warehouse, fabrication environment and exposure to moving equipment.

EEO Statement

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.