Account Manager

CBRE; New York (NY); On-site; USD 100,000 - 165,000; Full time

Job summary

CBRE in New York is seeking an Account Manager to oversee a small-to-mid sized team delivering client commitments within Operations Management. You will coordinate staff, manage schedules, and align project work with contract obligations.

You will collaborate with sales to define requirements, monitor service levels, and identify new opportunities while upholding CBRE's values of integrity and service.

Qualifications

• Bachelor's Degree preferred with 3-5 years of relevant experience.
• Experience in staffing, training, development, coaching, and performance management.
• Ability to guide exchange of sensitive information and convey performance expectations.
• Leadership to motivate team and impact quality, efficiency, and effectiveness.
• Strong MS Office proficiency (Word, Excel, Outlook) and organizational skills.
• Experience managing client relationships and sales opportunities.
• Ability to recruit, hire, and supervise staff.

Responsibilities

• Provide formal supervision to employees, monitor training and development; conduct performance evaluations and coaching; oversee recruiting and hiring.
• Coordinate and manage the team's daily activities; set work schedules, assign tasks, cross-train staff, and track deadlines.
• Consult with sales to define project requirements; investigate approaches and inform the organization of risks.
• Assist with coordinating resources to service projects and build strategic operational plans.
• Manage sales and relationships with small to mid-sized clients; identify new opportunities.
• Monitor service level performance; present findings to senior management.
• Prioritize issues; work with cross-functional teams; act as liaison for systems and processes.
• Ensure scope and responsibilities align with contract obligations; drive daily performance and delivery.
• Lead by example; uphold CBRE RISE values and influence stakeholders to agreement.
• Apply disciplinary knowledge to achieve team and department objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues.

Skills

Leadership

Staff management

Coaching

Performance management

MS Office

Organizational skills

Communication

Education

Bachelor's Degree

Job description

Global Workplace Solutions (GWS) - Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the Role

As a CBRE Account Manager , you will oversee a small to medium-sized team responsible for delivering all client commitments.

This is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization's goals and strategies.

What You'll Do

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Consult with sales professionals to define basic project requirements. Investigate various approaches to attain end results. Inform the organization of potential risks and implement action plans to address them.
• Assist with the coordination of resources needed to service projects and build strategic operational plans.
• Responsible for the management of sales, and relationships with small to medium-sized clients. Identify new sales opportunities and improvements within existing accounts.
• Monitor service level performance to ensure client service levels are met and exceeded. Present findings to Sr. Management.
• Prioritize open issues and tasks, working closely with both internal and client cross-functional teams. Serve as a point of contact for key systems and processes for projects.
• Manage expectations of the client and project team regarding the scope of work and responsibilities. daily performance and ongoing delivery against contractual obligations
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You’ll Need

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

New York Residents: CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Account Manager position is $100,400 annually and the maximum salary for the Account Manager position is $165,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience.Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.

Equal Employment Opportunity

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).

CBRE, Inc. is an Equal Opportunity and Aff…