Account Manager

Securitas Security Services USA, Inc.; New Castle (DE); On-site; USD 33,062 - 35,817; Full time

Job summary

Securitas Security Services USA, Inc. is seeking an Account Manager in Delaware to manage security services for a portfolio of smaller accounts.

You will lead Security Supervisors, coordinate client service, and ensure timely problem resolution while upholding standards of safety and efficiency. The role focuses on strengthening client relationships, expanding service scope, and coordinating on-site operations, staffing, and training to maintain secure environments.

Qualifications

• Must have excellent customer service experience.
• Must have a stable work history.
• Ability to lead a fast-paced security team.
• Must have 4+ years of Security Leadership Experience.

Responsibilities

• Manage the security services and related operations for an assigned group of smaller accounts.
• Provide client service and resolve problems to ensure high satisfaction.
• Drive service enhancement and expansion, and contribute to new business development.
• Oversee operational effectiveness, staffing, scheduling, supervision and training.
• Coordinate post orders and ensure site requirements are met.

Skills

Customer service experience

Stable work history

Lead a security team

Security leadership experience

Job description

• Must have excellent customer service experience
• Must have a stable work history
• Ability to lead a fast-paced security team
• Must have 4+ years of Security Leadership Experience

Wage

$24.50/ hour

Requirements

• Must have excellent customer service experience
• Must have a stable work history
• Ability to lead a fast-paced security team
• Must have 4+ years of Security Leadership Experience

We help make your world a safer place.
"We" make this line a single paragraph in the original, but to preserve fidelity we keep text as a paragraph block. Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients. Securitas plays an essential role for our clients and in society. The Account Manager position helps maintain a safe and secure environment for our clients by managing the security services and related operations provided to an assigned group of smaller accounts including client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, scheduling, supervision and training. We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the heart of our culture, help define who we are and guide our actions. As an Account Manager you will be performing a variety of management functions for assigned accounts; while providing lead direction to Security Supervisors on requirements, priorities of work and coordinating any necessary needs of the site. If you have experience in positions like Operations Manager, Site Supervisor or Account Manager this role is a great fit for you.