Account Manager

IEWC; New Berlin (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

IEWC is seeking an Account Manager to drive inside sales by handling daily customer interactions, quotes, and inquiries while delivering a world-class experience. You will develop business plans to grow profits for a defined account list and work closely with a Business Development Manager to support new and existing growth.

The role emphasizes building a strong customer relationship, leveraging IEWC’s value proposition, and maintaining an accurate pipeline through the IEWC CRM system.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 2+ years of inside sales or account management experience preferred.
• Strong communication and negotiation skills required.

Responsibilities

• Serve as day-to-day contact for assigned accounts and quote requests.
• Develop annual account sales plans with BDM/VP of Sales.
• Build and manage a robust sales pipeline in the CRM.
• Identify customer needs and tailor solutions to maximize profitability.
• Collaborate with cross-functional teams to ensure on-time delivery and accuracy of quotes.

Skills

Account management

Sales planning

CRM

Customer relationships

Education

Bachelor's degree

Tools

Salesforce

SAP

Microsoft Office

Job description

The Account Manager drives IEWC’s inside sales efforts by being the day-to-day contact for customer interaction; including quoting, questions, etc. and providing a world class customer experience. The Account Manager develops business plans and growth strategies designed to significantly grow profit for a defined list of accounts and maximize sales while leveraging IEWC’s value proposition in desired products and markets. The Account Manager partners closely with their respective Business Development Manager to support existing and new business growth.

KEY RESPONSIBILITIES

• Develop an annual account sales plan in partnership with the Business Development Manager (BDM) and/or or VP of Sales, consistent with the goals and objectives of the Company.
• Develop and implement business plans and sales strategies for targeted accounts to achieve growth goals.
• Build sales pipeline in line with sales targets through utilization of the IEWC sales process and manage these opportunities through IEWC’s CRM.
• Identify the needs of the customers and tailor specific solutions that create value to the customer and profitability to IEWC.
• Develop relationships with key decision makers at the customer utilizing the IEWC inside sales strategy and application of our sales methodology.
• Delivers the IEWC value proposition and aligns our value wedge to gain a competitive advantage through value differentiation
• Create a robust opportunity pipeline, with a focus on increasing the win rate percentage, maximizing the average deal size and increase the velocity within the pipeline (shorten sales cycle).
• Ensure that orders and quotes are processed in order to meet the customers’ demands.
• Respond to customer requests for information, quotes, pricing, delivery, returns, billings, complaints.
• Review open orders and coordinate with other departments to ensure the correct processing of and on time delivery of the Company’s products.

*The above represents the essential job functions that you are assigned to perform in your job. If you are unable to perform these essential duties, please see Human Resources as IEWC may be able to provide reasonable accommodations against the ADA requirements.

The values, competencies, technical skills and physical demands enumerated below are representative of those required while taking action to successfully fulfill the Key Responsibilities of the position.

VALUES AND COMPETENCIES

• Support IEWC’s commitment to its Vision, Values and Purpose.

TECHNICAL SKILLS

• Education and/or Experience: A Bachelor’s degree and 2+ years of related experience; or a combination of education and experience.
• Certificates, Licenses, and/or Registrations: A valid driver’s license.
• Reasoning Ability: Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical and business information and deal with several abstract and concrete variables.
• Computer Applications Skills: Ability to work with Microsoft, Salesforce, SAP and all standard current computer applications.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Movement: Frequently required to use hands to finger, handle or feel. Regularly required to sit and talk or hear. Occasionally required to stand and walk. Occasionally required to reach above shoulders, stoop, kneel or crouch. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. Occasionally required to lift and/or move up to 25 pounds.
• Vision: Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
• Work Environment: Occasionally is exposed to a Distribution Center or manufacturing environment and outside weather conditions. Occasionally is exposed to fumes and airborne particles. Occasionally is exposed to a noise level ranging from moderate to high. Occasionally is exposed to risk of electrical shock.
• Travel: Occasionally required to perform work related travel.
• Reasonable accommodation: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The above statements reflect the general framework of the position and are not to be construed as a detailed statement of all the requirements that may be inherent in the position. Details may be added or subtracted from time to time. As needed, the manager will review this position description with the employee and determine appropriate modifications.