Account Manager

DELTA DENTAL OF ILLINOIS; Naperville (IL); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Free dental for employees and dependes

Vision, Life, STD/LTD insurance

401k with company match

11 paid holidays

Job summary

Delta Dental of Illinois in Naperville, IL is seeking a relationship-driven Account Manager to provide professional, knowledgeable service and profitable retention of an assigned book of business. This role requires heavy daily interaction with external clients and negotiation of contracts and renewals.

Key responsibilities include maximizing retention, negotiating group contracts, meeting cross-sell targets, and coordinating with sales and implementation teams.

Qualifications

• 3–5 years of experience in group accounts servicing.
• Illinois Insurance Producer’s license or ability to obtain one within defined period after hire.
• Strong analytical, organizational, and negotiating skills.
• Excellent verbal and written communication skills.
• Proficiency with Word, Excel, and Outlook.
• Knowledge of dental benefits, insurance operations, and client account management preferred.

Responsibilities

• Maximize retention of assigned accounts by using independent professional judgment to provide proactive service to groups.
• Effectively negotiate group contracts to ensure continued profitability.
• Meet or exceed annual cross-sell quota.
• Identify and maximize growth potential for group accounts.
• Consult with management on client servicing needs, concerns and development of action plans.
• Consult with client/broker to develop a course of action to achieve clients’ long-term goals and coordinate activities to ensure action steps are executed.
• Coordinate activities with Sales Executive and implementation team to ensure the smooth transition of new business.
• Act as day-to-day liaison with benefits managers and consultants/brokers to resolve issues.

Skills

Negotiation

Communication

Analytical skills

Organizational skills

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job DetailsLevel: ExperiencedJob Location: Delta Dental of Illinois - Naperville, IL 60563Position Type: Full TimeEducation Level: High SchoolSalary Range: $100,000.00 - $120,000.00 Base+Commission/yearJob Category: SalesAccount Manager - We offer a companywide bonus program, tuition reimbursement, volunteer time off, an on-site fitness center and the flexibility of a hybrid work schedule.

We are the largest dental insurance company and continue to grow. Based in Naperville, IL Delta Dental of Illinois has over 50 years of oral health experience and is dedicated to clients and employees alike.

Our company culture is inclusive, innovative and focused on achieving our goals. We believe in improving oral health through our dental benefit programs and through our Foundation, which develops and supports projects and organizations that improve access to oral healthcare and oral health education.

Delta Dental of Illinois is seeking a relationship-driven Account Manager to be responsible for providing professional, knowledgeable service and ultimately the profitable retention of an assigned book of business. This position requires heavy interaction with external clients daily. Negotiation of contracts and renewals is a critical function of this job. If responsiveness and proactive outreach is your brand then read further!

Key Responsibilities

• Maximize retention of assigned accounts by using independent professional judgment to provide proactive service to groups.
• Effectively negotiate group contracts to ensure continued profitability.
• Meet or exceed annual cross-sell quota.
• Identify and maximize growth potential for group accounts.
• Consult with management on client servicing needs, concerns and development of action plans.
• Consult with client/broker to develop a course of action to achieve clients’ long-term goals and coordinate activities to ensure action steps are executed.
• Coordinate activities with Sales Executive and implementation team to ensure the smooth transition of new business.
• Act as day-to-day liaison with benefits managers and consultants/brokers to resolve issues.

QualificationsQualifications

• 3-5 years of experience implementing and servicing group accounts, preferably in the dental or medical benefits industry
• Current Illinois Insurance Producer’s license, or the ability to obtain one within a defined period after hire
• Strong analytical, organizational and negotiating skills; ability to promote and facilitate team effort
• Excellent verbal and written communication skills
• Proficiency in Microsoft applications, including Word, Excel & Outlook
• Knowledge of dental benefits, insurance operations, and client account management practices is preferred

Why Join Us

• Free dental for employees and their dependents
• Competitive benefits: free vision, life, STD/LTD for employees/medical options for many budgets/401k and company match
• Generous PTO program; 11 paid holidays per calendar year
• Great people and culture
• Healthy work/life balance
• Conveniently located off I-88 in Naperville, IL
• A total expected annual compensation (base + variable compensation) of $100,000-$120,000

Delta Dental of Illinois is an equal opportunity employer.