Account Manager

LGC; Milford (MA); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Competitive compensation with strong bonus program

Comprehensive medical, dental, and vision benefits

401(k) with matching contribution

Flexible work options

Enhanced parental leave

Job summary

LGC is seeking an Account Manager in Milford, MA, to develop relationships with clients and drive revenue in the Standards business. Responsibilities include managing accounts, identifying new sales opportunities, and representing LGC across various markets.

The ideal candidate will have a B.S. in a scientific field and at least 5 years of experience in technical sales. Competitive salary and benefits are offered, including flexibility and a strong bonus structure.

Qualifications

• 5 years’ experience in selling technical products used in research laboratories.
• Experience in key account management dealing with central procurement preferred.
• Ability to interpret RFQs, contracts, and manuals.
• Fluency in English; additional languages are a plus.

Responsibilities

• Build relationships with key stakeholders and grow territory revenue.
• Own assigned commercial accounts and strategic locations.
• Identify and close new opportunities from leads.
• Collaborate with team members for customer service excellence.
• Manage prospects and accounts using sales tools.
• Meet and exceed assigned sales targets.

Skills

Sales & Engagement

Commercial awareness

Customer relationship management

Account management

Education

B.S. in chemistry, physics, biochemistry, biology or equivalent

Tools

Sales Force

Microsoft Office

Job description

Job Purpose

The Account Manager will build strong relationships with key internal and external stakeholders and grow the territory revenue of the Standards business, with a primary focus in the Reference Materials and Analytical Standards product lines.

Key Responsibilities

• Own all assigned Commercial accounts and Strategic site-level locations (e.g., regional labs for multinationals), representing the entire LGC Standards portfolio across all end-markets (Pharma, Biotech, Environmental, etc.) to build new and maintain existing account relationships.
• Identify and close new opportunities, attained from either prospecting as self-generated leads or from marketing as marketing qualified leads.
• Involve additional LGC Standard's team members (e.g., end market sales managers, quoting specialists, etc.) on an as-needed basis to best service customer needs and to achieve the highest level of customer experience.
• For relevant sites at specific strategic accounts, collaborate with the strategic account manager to conduct planning and customer reviews.
• Use LGC's sales tools to manage prospects, existing accounts, new opportunities, the active pipeline and relevant sales forecasts in an accurate and timely manner.
• Develop an in-depth understanding of key LGC products and their applications.
• Meet and exceed assigned sales targets for LGC Standards.
• Actively engage with customers (e.g., email, phone calls, in-person visits, etc.) to qualify leads, convert prospects, follow up on quotations and drive new sales; accordingly maintain CRM with up-to-date customer information.
• Increase awareness of the LGC Standards brand by organizing and attending exhibitions, seminars and other events, and by serving as a company representative during working hours.

Location Requirements

Applicants must reside in Massachusetts, New Hampshire, Rhode Island, or Connecticut.

Qualifications

• B.S. in chemistry, physics, biochemistry, biology, or equivalent.
• At least 5 years’ experience in selling technical products used in research laboratories; prior successful key account management experience dealing with central procurement is preferred.
• Able to read and interpret documents such as RFQs, contracts, operating and maintenance instructions, and procedure manuals.
• Experience with customer relationship management platforms (e.g., Sales Force, Desk). Expertise in Microsoft Office products is a plus.
• Outstanding commercial awareness and planning abilities.
• Proven track record meeting and exceeding sales targets.
• English fluency. Fluency or proficiency in another language is a significant advantage.
• Willing to travel up to 50% within territory: VT, NH, MA, RI, CT, NY, PR.

Core Competencies

• Sales & Engagement: uncovering needs, demand generation, persuasion & negotiation, account management.
• Product Knowledge: value propositions, solution development.
• Market Knowledge: competitive landscape, positioning, and industry trends.
• Account Management: relationship management, cross & up-selling skills, customer retention, opportunity creation and conversion.

Pay Range

• Minimum: USD $95,000 / Yearly
• Maximum: USD $105,000 / Yearly

Benefits

• Competitive compensation with strong bonus program.
• Comprehensive medical, dental, and vision benefits for employees and dependents.
• FSA/HSA pre-tax savings plans for health care, childcare, and elder care.
• Deductible Buffer Insurance and Critical Illness Insurance.
• 401(k) retirement plan with matching employer contribution.
• Company-paid short- and long-term disability, life insurance, and employee assistance program.
• Flexible work options.
• Pet insurance for employees' pets.
• Enhanced parental leave of 8 additional weeks.
• PTO that begins immediately.
• Town Hall monthly meetings onsite/virtual, cheer program where employees are recognized for outstanding work, company-wide social events, frequent catered lunches and more.

Equal Employment Opportunity Statement

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Shortlisting, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.