Account Manager

Always.bank; Midland (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

Always.bank is seeking a dedicated Account Manager for the Midland, TX or New Orleans, LA area. You will serve as the main client contact, manage a portfolio of accounts, and drive collections and invoice verification activities to protect company assets.

The role emphasizes relationship building, excellent service, and growth mindset. Strong communication, organization, and proficiency with MS Office are required. Experience in factoring and familiarity with FactorSoft are a plus.

Qualifications

• Excellent verbal and written communication skills.
• Highly organized and detail oriented.
• Proficient with Word, Excel and Outlook.
• Ability to work under pressure and meet deadlines.
• Ability to work independently and with a team.
• Experience in factoring is preferred.
• FactorSoft experience is a plus.

Responsibilities

• Provide excellent customer service and build strong relationships with clients.
• Maintain professional communication with visitors, callers, and employees.
• Respond to emails and calls promptly within business hours.
• Manage invoices and related documents; perform collections until paid in full.
• Validate and document invoice verifications; ensure asset quality.
• Protect sensitive data and adhere to company policies.
• Assist with projects for the Director of Operations as needed.

Skills

Verbal & written communication

Organizational skills

MS Office (Word, Excel, Outlook)

Work under pressure

Team collaboration

Factoring experience

FactorSoft experience

English proficiency

Tools

FactorSoft

Word

Excel

Outlook

Job description

Midland, TX or New Orleans, LA | Full-Time

About the Role

We are seeking a detail-oriented and relationship focused account manager to join our Specialty Finance team. This role is responsible for being the main point of contact with our clients and managing a portfolio of assigned client accounts. Building a professional, lasting relationship with the client by providing excellent service every day is a key part of the role. In addition, the Account Manager is responsible for validating and purchasing invoices, monitoring the accounts, performing collections, and protecting Always’ assets.

This is a great opportunity for someone that is client centric, loves to build strong relationships, and is growth minded.

What You’ll Do

• Provide excellent customer service and build strong relationships with clients
• Maintain friendly and professional communication with all visitors, callers, and employees.
• Return missed calls received within business hours same day.
• Respond to emails same day.
• Build strong relationships with clients and their business to be able to proactively help them.
• Ensure the quality of Always’ assets (primarily client invoices).
• Review paper documentation of invoices.
• Obtain and document invoice verifications.
• Perform collections on outstanding invoices until paid in full.
• Maintain clear, detailed notes in FactorSoft regarding verifications and collections.
• Manage invoices and related documents into our system and ensure legibility of images.
• Communicate professionally and effectively with our client’s customers regarding invoice status, verification, and payments.
• Review the portfolio on an on-going basis for trends, changes to client information, aging, collections, and compliance items.
• Report any problems, red flags, or concerns about clients, their customers, or the portfolio to management immediately and offer solutions.
• Participate fully in company meetings.
• Protect sensitive data of both Always and its clients at all times.
• Assist the Director of Operations and other departments with projects as needed.
• Ensure Always’ policies and procedures are followed, and any exceptions are properly approved and documented.

What We’re Looking For

• Excellent verbal and written skills
• Highly organized
• Computer proficiency (Word, Excel, and Outlook)
• Must be able to work under pressure and deadlines throughout the day in order to meet customer needs
• Ability to work both independently and with a team
• Factoring experience
• Experience using FactorSoft a plus but not required
• Embrace Always’ SF core values (to be shared and discussed in interview)
• Proficiency in English-written and verbal

Qualifications

1–3+ years of experience in account management in factoring or related industries.

Why Join Us

Be part of a growing, bank-backed Specialty Finance team

Collaborative team environment

Competitive salary and benefits

While performing the duties of this job, this position is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee may lift and/or move up to 25 pounds.Specific vision abilities required by this job include close vision.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Hours

Most Credit Analysts work a standard 40-hour week, but many work longer, depending on the number of clients and the demand for loans. Work may involve travel. May involve frequently work away from the office and rely on laptop computers, cellular telephones, and other forms of communication to keep in contact with lenders and other internal customers.

Hours of work are primarily Monday through Friday, 8:00am to 5:00pm.

Each Always.bank employee must comply with all federal and state regulations, policies, and procedures.This is to include all applicable governmental laws, rules and regulations relevant to their job including all Bank Secrecy Act regulations.