Account Manager

Reality Interactive LLC; Middletown (CT); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Reality Interactive, a Connecticut-based digital experience company, seeks an Account Manager to grow a portfolio of existing and new client accounts. You will advocate for clients across sales, PM, operations, and tech teams to deliver results with minimal internal silos.

You’ll also build market presence through tradeshows and events, shaping the pipeline and brand. Travel is expected as part of the role, and a hybrid work arrangement is preferred near Middletown/Stamford.

Qualifications

• This role emphasizes relationship-building with clients and internal teams.
• Excellent written and verbal communication is essential.
• Comfort representing the company in public settings and events.

Responsibilities

• Own and grow a portfolio of existing and new client accounts.
• Build trusted relationships with key stakeholders.
• Understand client challenges and identify opportunities.
• Bridge clients and internal teams to align efforts.
• Translate needs into clear directions for internal teams.
• Represent Reality Interactive at trade shows and events.
• Network to build opportunities and pipeline.
• Manage multiple clients and projects with priorities in focus.
• Meet or exceed revenue and growth targets.
• Maintain accurate activity, pipeline, and forecasting in CRM.

Skills

Relationship building

Written and verbal communication

Public representation

Account management

Multi-client management

Tech discussions for varied audiences

CRM proficiency (HubSpot)

Microsoft Office Suite

Tools

HubSpot

Microsoft Office

Job description

Design Driven. Customer Focused. Human Connected. Saying hello or goodbye. Buying or selling. Working or not working. Screens have become the place we find ourselves. At Reality Interactive, we strive to make every screen experience meaningful. Design drives our work as we bring brands to consumers in insightful ways. With a growth mindset, we find opportunity in every project no matter the scope or budget. Even after so many years of exceeding expectations, we are forever a human-focused start-up. A place where talent, connection and collaboration are nurtured. A place where we build towards a future that's ready for anything.

Account Manager

Reality Interactive | Middletown, CT (Hybrid) | Stamford, CT area preferred

About Reality Interactive

Reality Interactive is a Connecticut-based digital experience and managed services company. We design, deploy, and support interactive retail technology, digital signage, and kiosk solutions for brands that want to engage customers in physical spaces.

The Role

We're looking for an Account Manager who thrives on building relationships and growing them. You'll manage a mix of existing and new accounts, and you'll be measured by the growth you drive across that portfolio.

You’ll also serve as the client's advocate inside Reality Interactive. That means working across sales, project management, operations, and technical teams to make sure client needs are understood, communicated clearly, and delivered on, with no internal silos standing between our clients and great results.

Beyond your accounts, you’ll be a visible presence for Reality Interactive in the market, representing us at industry tradeshows, partner events, and networking opportunities that build our pipeline and strengthen our brand.

What You’ll Do

• Own and grow a portfolio of existing and new client accounts
• Build trusted, long-term relationships with key client stakeholders
• Understand each client's business challenges and identify opportunities where our solutions can help
• Act as the liaison between clients and internal departments, advocating for the client and keeping teams aligned
• Translate client needs into clear direction for our internal teams, and explain technology solutions clearly and confidently to clients
• Represent Reality Interactive at industry tradeshows, conferences, and partner events, including booth staffing, client and prospect meetings, and post-event follow-up
• Actively participate in professional and industry networking organizations to build relationships and generate new opportunities
• Manage multiple clients at the same time without losing sight of priorities
• Meet or exceed revenue and growth targets
• Maintain accurate account activity, pipeline, and forecasting in our CRM

What You Bring

• A genuine love of nurturing client relationships
• Excellent written and verbal communication skills
• Confidence representing a company in public settings, including tradeshow floors, networking events, and client presentations
• Proven ability to build relationships, understand client challenges, and meet business targets
• Proven ability to manage multiple clients and projects simultaneously
• Comfort discussing technology with both technical and non-technical audiences
• Proficiency with CRM tools, ideally Hubspot, and Microsoft Office Suite
• Experience in digital signage, retail technology, kiosks, or managed services is a plus

Travel & Location

• Travel up to approximately 40-50%, primarily day travel
• Air travel with overnight stays approximately 2-3 times per quarter, including industry tradeshows and conferences
• We’re headquartered in Middletown, CT and operate as a hybrid organization; proximity to Stamford, CT is preferred

Compensation & Benefits

• 75,000 to 90,000 Base salary plus commission
• Medical, dental, and vision insurance
• 401(k)

Position Requirements

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.