Account Manager

LRS; Maywood (IL); On-site; USD 50,000 - 60,000; Full time

Job summary

LRS is seeking an Account Manager to drive revenue growth by proactively managing and retaining mid-sized customers within an assigned territory. You will grow penetration of LRS’s services, build long-term loyalty, and negotiate profitable agreements.

Reports To: Customer Retention Leader. The role requires travel, strong communication, and a proven track record in sales or account management. Salary includes uncapped commissions.

Qualifications

• Minimum: high school diploma, valid driver's license, and ability to travel.
• Preferred: bachelor's degree and 1 year in account management or sales.
• Strong communications and relationship-building skills required.

Responsibilities

• Maintain and grow existing customer relationships by delivering excellent service and building long-term loyalty.
• Utilize Salesforce daily to schedule activities, document interactions, and track progress.
• Communicate LRS’s value proposition and win business while handling objections.
• Negotiate, update, and renew customer service agreements for profitability.
• Stay informed on market trends to anticipate customer needs.
• Meet with sales leadership regularly to review activity and opportunities.
• Develop industry knowledge for revenue growth and price communications.
• Collaborate with Operations to address service issues and ensure customer satisfaction.
• Engage in company events and industry networking to build relationships.

Skills

Customer service

Sales

Negotiation

Relationship building

Education

High school diploma

Bachelor's degree

Tools

Salesforce

MS Office

Job description

About LRS

LRS is the industry leader in providing innovative and environmentally responsibly waste and recycling solutions. Our team delivers exceptional service and value through relentless commitment to customer satisfaction and preservation of the environment. Through our safe and innovative approach to waste diversion, LRS thrives on the passion and innovation of our employees to preserve and sustain the beauty of the towns, neighborhoods and communities that we serve. We are excited to hire candidates that align with our Vision and Values: To become the safest, most innovative waste recycler in the world by redefining the way the world views waste.

Live Safety

• Serve With Passion
• Innovate Relentlessly
• Engage With Integrity
• Build Community

Account Manager Responsibilities

The Account Manager will be responsible for driving revenue growth by proactively managing and retaining relationships with existing mid‑sized customers within an assigned territory. The Account Manager will achieve this by increasing penetration of LRS’s full suite of services, fostering long‑term customer loyalty, and negotiating profitable service agreements.

Reports To: Customer Retention Leader

Key Responsibilities

• Maintain and grow existing customer relationships by providing exceptional service and building long‑term loyalty.
• Utilize Salesforce daily to schedule and document activities, develop detailed customer profiles, and track progress.
• Effectively communicate LRS’s value proposition and unique selling points to close business and overcome objections.
• Negotiate, update, and renew customer service agreements for account profitability.
• Stay current on market and competitive trends to anticipate customer needs.
• Meet regularly with sales leadership to review activity and opportunities.
• Develop industry and company knowledge for targeted revenue growth.
• Support company pricing initiatives by proactively communicating with customers.
• Respond swiftly to cancellation requests and maintain accurate customer information and contract expiration dates.
• Collaborate with the Operations team to address customer service issues.
• Build relationships by participating in company events and industry networking opportunities.

Minimum Qualifications

• High school diploma.
• Valid driver’s license.
• Ability to travel as required.

Preferred Qualifications

• Bachelor’s degree.
• 1 year of experience in account management, sales, or customer service, ideally in the waste or a business services industry.
• Proven history of exceeding sales targets and building strong customer relationships.
• Excellent communication, negotiation, and people skills.
• Proficient in Salesforce or similar CRM platform and MS Office Suite.
• Self‑motivated, organized and detail oriented with a strong work ethic.
• Strong analytical and problem‑solving skills.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Occasionally required to stand and walk.
• Must frequently lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

$50,000 to $60,000 with uncapped commission.