Account Manager

FiscalNote; Maryland; On-site; USD 110,000 - 115,000; Full time

Job summary

FiscalNote is seeking an Account Manager to lead and expand relationships within mid-market accounts. The role focuses on uncovering client pain points, aligning with organizational objectives, and driving growth while retaining clients.

You will leverage executive relationships to identify risks and opportunities, collaborating with cross-functional teams to deliver value. The position emphasizes data-driven insights, strong communication, and a track record of SaaS sales success, including

Qualifications

• + 3+ years of experience in SaaS account management.
• + SaaS sales experience and proven track record of hitting sales goals.
• + Experience selling Professional Services alongside SaaS subscriptions.
• + High performance in people and relationship management.
• + Strong written and verbal communication abilities, as well as exceptional organizational skills.
• + Experience with change management and implementing new solutions within large organizations.
• + Proficiency with Salesforce.

Responsibilities

• Maintain and grow a book of business between $3M-$4M.
• Create and deliver business reviews and proposals during quarterly touch points.
• Proactively identify new business opportunities within the existing client portfolio.
• Lead client renewal processes and ensure client satisfaction and retention.
• Cultivate strong client relationships, focusing on building C-suite champions.
• Act as a trusted advisor to clients, offering strategic guidance and solutions to help them achieve their business goals.
• Maintain an active renewal and cross-sell forecast and identify areas of improvement.
• Partner with paired CSM to ensure a successful onboarding and adoption process.
• Actively contribute in team meetings and discussions around improvements in process, product feedback, best practices, etc

Skills

SaaS account mgmt

SaaS sales

Professional services sales

People & relationship mgmt

Communication

Change management

Salesforce

Tools

Salesforce

Job description

About The Position

Our Account Managers embody leadership. FiscalNote AMs are responsible for establishing robust relationships within our mid-market accounts, identifying risks, and pursuing new opportunities. Leveraging their executive-level relationships, our AMs skillfully unveil client pain points and organizational objectives. They excel at retaining clients and fostering growth within their portfolios.

About The Position

Our Account Managers embody leadership. FiscalNote AMs are responsible for establishing robust relationships within our mid-market accounts, identifying risks, and pursuing new opportunities. Leveraging their executive-level relationships, our AMs skillfully unveil client pain points and organizational objectives. They excel at retaining clients and fostering growth within their portfolios.

About Account Management At FiscalNote

At the heart of an exciting growth opportunity within FiscalNote, our Account Management team is dedicated to driving value and establishing meaningful relationships with client accounts. Our team builds strong, multi-faceted relationships at client organizations, with a focus on fully understanding key objectives, highlighting solutions that help achieve those goals, and ensuring that FiscalNote solutions exceed expectations. This enables us to stay connected to our client base, identifying both risks and opportunities within our accounts. Acting as the voice of the client, our team collaborates with various internal teams, including Client Success, Support, Product, Engineering, Sales, and Marketing.

About You

A team player, willing and enthusiastic to pitch in wherever necessary to support both clients and the company. Poised and confident, you are both a skilled listener and a convincing presenter with an eye for detail. You can comfortably navigate the worlds of both technology and policy and are skilled in tailoring communication across all levels of an organization. You have a track record of success in SaaS sales and are adept at change management. Tackling the root cause of others’ issues and creatively identifying solutions brings you immense joy in both your professional and personal lives. You prefer data-driven insights rather than anecdotal evidence to drive your decisions and actions and are comfortable talking about data, tech and current events.

The salary range for this position is $80,000 - 85,000 per year base salary and $30,000 commission.

What To Expect In This Position

• Maintain and grow a book of business between $3M-$4M
• Create and deliver business reviews and proposals during quarterly touch points
• Proactively identify new business opportunities within the existing client portfolio
• Lead client renewal processes and ensure client satisfaction and retention
• Cultivate strong client relationships, focusing on building C-suite champions
• Act as a trusted advisor to clients, offering strategic guidance and solutions to help them achieve their business goals
• Maintain an active renewal and cross-sell forecast and identify areas of improvement
• Partner with paired CSM to ensure a successful onboarding and adoption process
• Actively contribute in team meetings and discussions around improvements in process, product feedback, best practices, etc

What Sets You Apart

• 3+ years of relevant professional experience in SaaS account management
• SaaS sales experience and proven track record of hitting sales goals
• Experience selling Professional Services alongside SaaS subscriptions
• High performance in people and relationship management
• Strong written and verbal communication abilities, as well as exceptional organizational skills
• Experience with change management and implementing new solutions within large organizations
• Proficiency with Salesforce

As part of FiscalNote's commitment to creating an accessible and inclusive hiring process, we strive to provide reasonable accommodations for persons with medical conditions or disabilities that will enable their access to the hiring process. If you need an accommodation, please send an email to recruiting.team @fiscalnote.com to let us know the nature of your request.

About FiscalNote

FiscalNote is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action.

Home to CQ, FrontierView, VoterVoice, and many other industry-leading brands, FiscalNote helps organizations stay ahead of political and business risk.

At FiscalNote, We Lead with Values

Know your Audience Find the Truth Drive Alignment Level Up Own the Job Bias for Action Support the Family

Company Benefits

FiscalNote supports our people by enabling team members with flexibility and benefits to promote well-being and balance, ensuring all FiscalNoters can bring their authentic selves to work. We start by offering competitive salaries, retirement accounts, and equity packages to ensure we’re all FN owners. Plus, our comprehensive benefits packages align with regional requirements and expectations no matter where you are located across the globe.

FiscalNote values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, race, religious beliefs, disability, sexual orientation or age. FiscalNote is an EEOC employer.

FiscalNote uses E-Verify to confirm the employment eligibility of all new employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.DHS.gov/E-Verify.