Account Manager

MilkMoney; Los Angeles (CA); On-site; USD 75,000 - 110,000; Full time

Job summary

MilkMoney is seeking a proactive Account Manager to nurture and grow existing client accounts. This role focuses on retention, renewal, and building long-term value as you manage client relationships and coordinate with internal teams to move campaigns from inception through completion.

You will keep clients informed, manage timelines and deliverables, and take ownership of questions or issues as they arise.

Qualifications

• 3 years of experience in account management or related field.
• Strong written and verbal communication skills.
• Ability to build relationships and earn clients' trust.
• Excellent organization and follow-through.
• Experience coordinating multiple projects and stakeholders.

Responsibilities

• Serve as day-to-day contact for assigned clients and build trusted relationships.
• Understand each client’s business, goals, priorities, budgets and expectations.
• Gather accurate campaign briefs and manage the client experience from planning through launch, reporting and follow-up.
• Partner with media planning, creative, operations and finance teams to keep campaigns on track.
• Communicate timelines, requirements, updates and next steps clearly and proactively.
• Track client approvals, creative assets, production schedules, launch dates and other deliverables.
• Ensure internal teams have the information they need to execute campaigns accurately and on time.
• Review client-facing materials for accuracy and completeness before sharing them.
• Address client questions and concerns, involve the appropriate teams and follow through until issues are resolved.
• Monitor campaign performance against agreed-upon goals and KPIs, and coordinate proof of performance, recaps and reporting.
• Proactively pitch campaign ideas and additional services that support clients’ broader marketing goals.
• Identify opportunities beyond traditional OOH, including experiential, PR, content, social and brand initiatives.
• Grow client relationships through repeat campaigns, AOR commitments, referrals and testimonials.
• Use AI tools to track client developments, identify opportunities and support timely outreach.
• Keep account records, campaign details and communications organized and up to date.
• Identify ways to improve the client experience and prevent recurring issues.
• Manage multiple accounts and priorities while maintaining a high standard of service.

Skills

Relationship building

Communication

Organization

Attention to detail

Project management

Proactive problem solving

Cross-functional collaboration

Calm under pressure

Client retention focus

Education

Bachelor's degree in related field

Tools

CRM software

Project management software

Job description

MilkMoney is a global outdoor media buying and experiential activation company connecting brands with their audiences through traditional, non-traditional and experiential outdoor advertising campaigns.

MilkMoney supports the world's leading, mission-driven and disruptive brands including: Adidas, Amazon Music, Apple, Bottega Veneta, Calvin Klein, GoPuff, Fear of God, Fenty Beauty, Good American, Netflix, Polymarket, Puma, Rare Beauty, Reformation, Rhode, Saint Laurent, Shopify, Spotify, Sweetgreen, Uber Eats, and YouTube.

Culture

Our culture is built on creativity, hard work and the drive to do things better. We challenge convention, embrace bold ideas and push each other to grow. We celebrate achievement, learn from setbacks and show up for one another with loyalty and camaraderie. Above all, we earn our clients' trust through exceptional service and a shared commitment to their success.

To thrive in this culture, someone should have these qualities:

• Work ethic: Take initiative, put in the effort and follow through.
• Creativity: Come up with fresh ideas and find inventive solutions.
• Curiosity: Ask questions, challenge assumptions and look for better ways to work.
• Courage: Speak up, share bold ideas and take thoughtful risks.
• Growth mindset: Welcome feedback, learn from mistakes and keep improving.
• Resilience: Stay resourceful and focused through challenges and setbacks.
• Team spirit: Support colleagues, share credit and celebrate others’ achievements.
• Loyalty and integrity: Be honest, dependable and committed to the team.
• Client dedication: Anticipate needs, communicate thoughtfully and care deeply about clients’ success.

Position Summary

We're seeking a proactive and relationship-oriented Account Manager to nurture and grow existing client accounts. This role is all about retention, renewal, and building long-term value. You'll manage client relationships and coordinate with our internal teams to ensure campaigns move smoothly from inception through completion. You'll keep clients informed, manage timelines and deliverables, and take ownership of questions or issues as they arise.

The ideal candidate is a strong communicator who pays attention to the details, follows through on commitments and knows how to make clients feel supported and confident throughout their campaign

Responsibilities

• Serve as the primary day-to-day contact for assigned clients, leading communication and building trusted relationships.
• Understand each client’s business, goals, priorities, budgets and expectations.
• Gather accurate campaign briefs and manage the client experience from planning through launch, reporting and follow-up.
• Partner with media planning, creative, operations and finance teams to keep campaigns on track.
• Communicate timelines, requirements, updates and next steps clearly and proactively.
• Track client approvals, creative assets, production schedules, launch dates and other deliverables.
• Ensure internal teams have the information they need to execute campaigns accurately and on time.
• Review client-facing materials for accuracy and completeness before sharing them.
• Address client questions and concerns, involve the appropriate teams and follow through until issues are resolved.
• Monitor campaign performance against agreed-upon goals and KPIs, and coordinate proof of performance, recaps and reporting.
• Proactively pitch campaign ideas and additional services that support clients’ broader marketing goals.
• Identify opportunities beyond traditional OOH, including experiential, PR, content, social and brand initiatives.
• Grow client relationships through repeat campaigns, AOR commitments, referrals and testimonials.
• Use AI tools to track client developments, identify opportunities and support timely outreach.
• Keep account records, campaign details and communications organized and up to date.
• Identify ways to improve the client experience and prevent recurring issues.
• Manage multiple accounts and priorities while maintaining a high standard of service.

Qualifications

• 3 years of experience in account management, client services or project management, preferably in advertising, media, marketing or a related field.
• Strong written and verbal communication skills.
• The ability to build relationships and earn clients' trust.
• Excellent organization, attention to detail and follow-through.
• Experience managing multiple projects, deadlines and stakeholders.
• A proactive approach to problem-solving and a willingness to take ownership of issues.
• Good judgment and the ability to remain calm under pressure.
• Comfort working across teams and coordinating moving parts.
• Familiarity with outdoor advertising, media planning or campaign execution is a plus.
• Experience with CRM or project management tools is a plus.