Account Manager

HiveWatch; Los Angeles (CA); On-site; USD 145,000 - 175,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match

Flexible PTO

HQ on Main Street, El Segundo

Job summary

HiveWatch in El Segundo, CA is seeking an Account Manager to own a book of enterprise customers and drive renewals, expansions, and measurable value from our platform.

You will lead post-sale lifecycle, coordinate with Professional Services, and represent the voice of the customer to Product and Engineering. This is a full-time, on-site role with flex remote days.

Qualifications

• 5+ years in Account Management or Customer Success in B2B SaaS or enterprise software.
• Proven track record owning renewals for a portfolio of enterprise accounts.
• Strong account leadership and project management skills; comfortable running multiple complex initiatives at once.
• Skilled at multithreading within accounts and building relationships with new stakeholders as they emerge.
• Strong technical aptitude; able to learn complex software quickly. Experience with cloud-based solutions that integrate with on-premise hardware is a plus.
• Excellent communicator, able to dig for value and translate it into terms that resonate with stakeholders from end-users to executives.
• Comfortable with ambiguity, adaptable, and energized by building process in a fast-paced startup.
• Preferred: Experience in physical security, enterprise security software, or adjacent industries.
• Preferred: Experience managing account portfolios of $5M+ ARR.

Responsibilities

• Own the account relationship, primary contact for renewals, contract terms, and expansions.
• Multithread across each account to build relationships with new stakeholders as champions shift roles or leave.
• Lead regular QBRs that connect customer goals to concrete outcomes.
• Own a strong renewal motion end to end: forecasting, negotiation, and close.
• Identify, pursue, and close upsell and cross-sell opportunities across your book.
• Coordinate onboarding and delivery to ensure complex onboardings move through implementation on schedule.
• Advocate for the customer by feeding product feedback to Product and Engineering.
• Build internal relationships across Sales, Implementation, and Product.

Skills

Account Management

Customer Success

Renewals

Stakeholder management

Project management

Multithreading

Technical aptitude

Communication

Adaptability

Tools

CRM software

Job description

HiveWatch is a tech-forward, inclusive organization fostering the evolution of the physical security industry. We are a diverse team of forward thinkers who empower each other to find creative and collaborative solutions in an industry ripe for modernization. We are passionate about the problems we’re solving for our customers and equally passionate about the company we’re building.

HiveWatch is here to help security teams pivot from chasing threats to preventing them. We protect organizations, people, and property through the intelligent orchestration of physical security programs. With better communication, more insights, and less “noise”, we are modernizing what it means for businesses and their employees to truly feel safe.

THE ROLE:

We're looking for an Account Manager to own a book of enterprise customers. You'll drive renewals, uncover expansion opportunities, and make sure your customers get real, measurable value from HiveWatch's platform. You'll run the full post-sale account lifecycle: onboarding, adoption, QBRs, renewals, and expansion. You'll partner with our Professional Services / Implementation team to keep complex onboardings on track, identify and close expansions, and represent the voice of the customer to Product and Engineering.

If you love building relationships, connecting customer goals to what our platform can do, and running a tight renewal process end to end, this is your role.

Note: This is a full-time, in-person role at our HQ in El Segundo, CA. We are on-site Tuesday through Thursday at our HQ, with flex remote days Mondays and Fridays.

WHAT YOU'LL DO:

Own the account relationship

• Manage a portfolio customer accounts as the primary point of contact for renewals, contract terms, and expansions

• Multithread across each account: identify and build relationships with new stakeholders as champions shift roles or leave

• Lead regular QBRs that connect customer goals to concrete outcomes

Drive renewals and growth

• Own a strong renewal motion end to end: forecasting, negotiation, and close

• Dig into each account to find where HiveWatch delivers value, and state that value in clear, concrete terms your customer can act on

• Identify, pursue, and close upsell, and cross-sell opportunities across your book

Lead onboarding and delivery

• Ensure complex onboardings move through implementation on schedule, coordinating closely with Implementation

• Bring account leadership and project management skills to every stage of the customer journey, keeping timelines, stakeholders, and deliverables aligned

Advocate internally

• Communicate product feedback clearly and consistently to Product and Engineering

• Build strong internal relationships across Sales, Implementation, and Product

• Serve as the voice of the customer, making sure their needs shape how we build and support the platform

REQUIRED QUALIFICATIONS:

• 5+ years in Account Management, Customer Success, or a related customer-facing role in B2B SaaS or enterprise software

• Proven track record owning renewals for a portfolio of enterprise accounts

• Strong account leadership and project management skills; comfortable running multiple complex initiatives at once

• Skilled at multithreading within accounts and building relationships with new stakeholders as they emerge

• Strong technical aptitude; able to learn complex software quickly. Experience with cloud-based solutions that integrate with on-premise hardware is a plus

• Excellent communicator, able to dig for value and translate it into terms that resonate with stakeholders from end-users to executives

• Comfortable with ambiguity, adaptable, and energized by building process in a fast-paced startup

Preferred:

• Experience in physical security, enterprise security software, or adjacent industries

• Experience managing account portfolios of $5M+ ARR

• Background working with Fortune 500 or Global 2000 customers

• Familiarity with AI-powered products or platforms

ADDITIONAL INFO

Base salary range: $145,000 - $175,000

Eligible for bonus

Eligible to participate in HiveWatch Equity Incentive Plan

The final offer will be at the company's sole discretion and determined by multiple factors, including years and depth of relevant experience, expertise, and other business considerations.

Benefits & Culture:

At HiveWatch, we’re passionate about taking care of our people — and it shows in the benefits we offer. Our team enjoys:

• Comprehensive health coverage: medical, dental, vision, and life insurance

• Cutting-edge work in an emerging field with huge growth potential

• Competitive compensation packages designed to reward top talent

• A modern, newly renovated HQ right on Main Street in El Segundo, CA

• 401(k) with a 4% company match to help you invest in your future

• Flexible paid time off so you can recharge when you need it

• A family-friendly, compassionate culture that values balance and belonging

We encourage you to challenge the status quo, share your perspective, and leave fear at the (access-controlled) door.

Our EEO Statement:

HiveWatch is an equal opportunity employer and we are committed to cultivating a work environment that supports, inspires, and respects all individuals. We execute our hiring practices so that they are merit-based and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity/expression, marital status, age, disability, medical condition, genetic information, national origin, ancestry, military or veteran status, or other protected characteristic.