Account Manager

Chalk; Los Angeles, California (CA, MO); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision insurance

15 company holidays each year

15 days of personal time off each year

Daily lunch and dinner

Fully-stocked office drinks and snacks

Dinner reimbursement for late hours

Uber or Lyft reimbursement for late commutes

Job summary

A data platform company in Los Angeles is seeking an experienced Account Manager to drive commercial and strategic success for enterprise customers. You will own post-sale relationships, ensuring effective adoption of the platform across workflows. Ideal candidates have 2–5 years' experience in Account Management or Customer Success, with a strong quantitative mindset. The role includes competitive benefits such as comprehensive medical insurance and generous personal time off.

Qualifications

• 2–5 years of experience managing enterprise customers.
• Experience supporting complex, technical products and long sales cycles.
• Ability to analyze data and communicate insights effectively.
• Proven track record of measurable outcomes (NDR, CSAT, expansion).

Responsibilities

• Own post-sale relationships for enterprise accounts.
• Drive product usage and adoption across customer teams.
• Identify and lead expansion opportunities with sales.
• Collaborate with FDEs and Engineering on deployments and health.
• Partner with Support to resolve issues and feed patterns back to Engineering.
• Design and monitor customer health scores using usage signals.
• Monitor metrics like NDR, NPS, CSAT and expansion performance.
• Proactively identify risk and mitigate churn.
• Capture customer outcomes and support testimonials and case studies.
• Build relationships with engineering leaders and business stakeholders.
• Translate feedback into actionable insights for Product/Engineering.
• Maintain reporting on account health, usage trends, risks, opportunities.

Skills

Account Management

Customer Success

Solutions Engineering

Technical fluency

Analytical mindset

Collaboration

Consultative approach

Tools

APIs

ML platforms

SaaS tools

Job description

Apply for the Account Manager role at Chalk.

Chalk is building the data platform that powers the future of machine learning applications. We tear down complexity, latency, and scale barriers that have traditionally constrained ML capabilities. Our platform combines Rust‑speed performance with elegant tools that developers love to use. Leading companies depend on Chalk to run real‑time ML systems for fraud prevention, identity verification, and dynamic decisioning. We’ve recently raised a $50M Series A led by Felicis.

About the role

As an Account Manager (IC) at Chalk, you’ll own the commercial and strategic success of a portfolio of enterprise customers post‑sale. You’ll drive usage, retention, and expansion by deeply understanding how customers deploy Chalk across their ML and data workflows. Reporting to the VP of Sales, this role is for someone who is commercially minded, technically fluent, and accountable for outcomes. You are not just maintaining relationships, you are driving measurable impact. We work in person Monday through Friday from our SF, LA, or NY offices. We do not currently offer remote or hybrid roles.

What you’ll do

• Own post-sale relationships for a portfolio of strategic enterprise accounts as the primary point of contact
• Drive product usage and adoption across teams and workflows, ensuring Chalk becomes embedded in customers’ production systems
• Identify and lead expansion opportunities including cross‑sells, upsells, and net‑new use cases in partnership with sales
• Collaborate closely with Forward‑Deployed Engineers (FDEs) and Engineering to ensure successful deployments and ongoing customer health
• Partner with Technical Support to resolve issues efficiently and feed recurring patterns back into Engineering
• Design, maintain, and act on customer health scores using quantitative signals such as usage, adoption depth, support trends, and engagement
• Monitor and own metrics including NDR, NPS, CSAT, and expansion performance
• Proactively identify risk, mitigate churn, and course‑correct accounts before issues escalates
• Identify strong customer outcomes and partner with Marketing to develop testimonials, case studies, benchmarks, and reference accounts
• Build strong relationships with engineering leaders and business stakeholders
• Translate customer feedback and technical requirements into actionable insights for Product and Engineering
• Maintain clear reporting on account health, usage trends, risks, and opportunities

What we’re looking for

• 2–5 years of experience in Account Management, Customer Success, Solutions Engineering, or a related role
• Experience supporting enterprise customers with complex, technical products across long sales cycles
• Comfort discussing APIs, data infrastructure, ML systems, and enterprise architectures
• Demonstrated history of carrying a number or owning measurable outcomes such as NDR, NPS, CSAT, or expansion revenue
• Strong quantitative mindset with comfort analyzing data, building reports, and communicating insights
• Ability to collaborate effectively across sales, engineering, FDEs, and Support
• Consultative approach and curiosity for uncovering new use cases
• Experience with ML infrastructure, data platforms, or developer tools
• Familiarity with MLOps or real‑time ML systems
• Prior experience working closely with sales on expansion motions

Benefits

• ⚕️ Comprehensive medical, dental, and vision insurance
• 🎄 15 company holidays each year
• 🏖️ 15 days of personal time off each year
• 🌮 Daily lunch and dinner on Chalk
• 🥤 Office fully‑stocked with drinks and snacks to fuel your work day
• 🍽️ Dinner on us if you stay late
• 🚖 Uber or Lyft reimbursement for late home commutes

Compensation

Range: Salary + Equity based on experience

Actual compensation awarded to successful candidates will be based on several factors, including individual qualifications objectively assessed during the interview process. Our comprehensive total package plays a major role in how we recognize individuals for the impact they will have on Chalk’s growth and us achieving our goals. Chalk offers early team member equity and a competitive benefits package in addition to cash compensation.

Inclusivity

Chalk is an equal‑opportunity employer. We value diversity and inclusion and provide reasonable accommodations to anyone in need of individualized support.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Software Development