Account Manager

EMP Trust HR Solutions; Little Rock (AR); On-site; USD 34,000 - 55,000; Part time

Benefits offered by this job

11 federal holidays after probation

Vacation days after 1 year

Sick days

403-B retirement plan

Group Health Insurance Plan

Job summary

City of Faith is seeking an Account Manager in Little Rock, AR to coordinate monitoring operations and liaise between vendors, clients, and customers. This role supports sales growth within the criminal justice division, enrolling clients in the monitoring system and maintaining prompt communications with the monitoring center.

The ideal candidate will have a bachelor’s degree in business administration or related field, plus procurement knowledge and excellent verbal and written communication

Qualifications

• Bachelor’s degree in business administration or related field.
• One year of work experience in contracting or procurement.
• Demonstrated knowledge of procurement procedures.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee monitoring operations and act as liaison between vendor, customer, and client.
• Assist sales with promoting business within criminal justice division.
• Enroll clients in monitoring system and maintain communication with monitoring center.
• Submit timely notifications and status reports; maintain accurate records.
• Attend meetings with team, vendors, and suppliers; justify decisions.

Skills

Interpersonal skills

Negotiation

Conflict resolution

MS Word

Excel

Adobe

Web navigation

Education

Bachelor’s degree in business administration or related field

Tools

Microsoft Word

Excel

Adobe

Job description

# Account ManagerLittle Rock, Arkansas, USPosted On:20-Oct-2026Job Type:Part TimeDepartment:Little Rock - AdministrativeShare this Job:ApplyPOSITION DESCRIPTION: ACCOUNT MANAGER I. INTRODUCTION Functions under the direct supervision of the Chief Operating Officer. Acts as one of the contact points for monitoring, reporting and the liaison between the vendor, customer, and client of the Electronic Monitoring Division. Works with clients and customers to ensure that failures are being reported in a timely manner and that tracking of clients are performed correctly. Attend meetings with team, vendors, and suppliers. The duties of this position require constant contact with individuals in confinement who are suspected or convicted of offenses against the criminal laws of United States. II. RESPONSIBILITIES AND MAJOR DUTIES* Has primary responsibility for LMA – Lead, Manage and Accountability.* Manages monitoring operations and provides direct oversight of the Electronic Monitoring Division.* Works closely with and maintains open communications between the monitoring company and clients granted electronic monitoring by the court and is aware of the terms and conditions of supervision of the client.* Assists the sales team with promoting business within the criminal justice division of local, state, and federal jurisdictions, to include judges, sheriff offices, district attorneys, defense attorneys and any other identified justice involved customers.* Assists in the development, planning and execution of corporate expansion and growth.* Enrolls clients in monitoring company’s system and maintains communication with monitoring center. Responsible for after-hours alerts concerning clients.* Establishes and maintains effective working relationships with Electronic Monitoring Vendors.* Main liaison between City of Faith and the jurisdiction the client is part of concerning special circumstances, failures, and problems.* Assists with the development of policy and procedures for the operations of the Electronic Monitoring Division.* Submits notifications and status reports in a timely manner.* Responsible for the retrieval of Electronic Monitoring equipment from the client.* Participates in training opportunities, court activities, projects and committees as requested or required.* Coordinate with the Sales Staff concerning training.* Maintain accurate and current records and reports as deemed necessary by the Procurement Director or Director of Operations.* Responsible for the assistance in developing Administrative Policy as it relates to the development and improvement of the Electronic Monitoring Division as it relates to any state or local contract requirements.* Assist in the negotiation of contracts, terms and deadlines with vendors and suppliers.* Ensure City of Faith delivers services as directed by the contract.* Represent City of Faith at various local, state, and federal vendor functions.* Must be able to travel and work overtime if needed.* All other duties assigned III. DEMONSTRATED KNOWLEDGE, ABILITY AND SKILLS* Possess the ability to work independently and to function without close supervision.* Demonstrated ability in interpersonal communication skills and the ability to communicate effectively both verbally and non-verbally.* Must be proficient in using computers, Microsoft Word, Excel, Adobe and has the ability to navigate the web and other programs.* Must be able to develop working knowledge of the industry and market conditions.* Must possess strong negotiation and conflict resolution skills. IV. TRAINING AND EXPERIENCE* Bachelor’s degree in business administration or related field.* One Year of Work Experience in contracting or procurement.* Demonstrated knowledge of procurement procedures.* Excellent verbal and written communication skills. V. FRINGE BENEFITS The following fringe benefits are associated with this position.* After 90-day Probationary Period - Eleven (11) annual paid holidays: New Years Day, Martin Luther King’s Birthday, Mardi Gras or President’s Day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day and Christmas Day.* After one year, 10 days paid vacation.* After five years, 15 days paid vacation.* 7 Sick Days* Participation in 403-B retirement plan.* Group Health Insurance Plan In lieu of H&W BenefitCompanyCity of FaithWork LocationLittle Rock, Arkansas, US