Account Manager

SixHorse Creative; Lexington (KY); On-site; USD 45,000 - 65,000; Full time

Job summary

SixHorse Creative, based in Lexington, KY, seeks an Account Manager to serve as primary contact for client accounts and drive projects from concept to delivery. You’ll manage orders, timelines, fulfillment, and collaborate with internal teams and vendors to ensure accurate, on-time results.

You will also respond to client inquiries, prepare quotes, and spot opportunities to expand services within existing accounts, including e-commerce store management and ongoing client support.

Qualifications

• Bachelor’s degree in business, marketing, communications, or related field, or 1–3 years of relevant professional experience.
• Strong ability to work collaboratively in a team while providing exceptional client service.
• Excellent verbal and written communication skills.
• High degree of initiative, personal responsibility, and ownership.
• Attention to detail with the ability to produce accurate work under pressure and meet frequent deadlines.
• Exceptional organizational, multitasking, and problem-solving skills.
• Ability to manage multiple client accounts and projects simultaneously.
• Comfortable learning new systems, processes, and technology.
• Proficiency with Microsoft Word, Excel, Outlook, and general internet-based platforms.
• Ability to adapt to changing priorities while maintaining a positive, solutions-oriented attitude.
• Strong follow-through and a commitment to delivering an excellent client experience.

Responsibilities

• Serve as primary contact for assigned client accounts and manage projects from concept through delivery.
• Handle client orders, track timelines, manage fulfillment, and coordinate with internal teams and vendors.
• Respond to client questions, troubleshoot issues, and prepare quotes and proposals.
• Identify opportunities to expand services within existing accounts.
• Oversee assigned client e-commerce stores, including product updates and inventory coordination.

Skills

Client service

Team collaboration

Verbal communication

Written communication

Initiative

Attention to detail

Organizational skills

Multitasking

Problem solving

Account management

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Word

Excel

Outlook

Internet platforms

Job description

SixHorse Creative, established in 2017, specializes in creating thoughtful, high-quality branded merchandise for clients across a wide range of industries. We work closely with our clients to understand their brand, goals, and audience, then develop customized solutions that help them stand out.

Our team values creativity, attention to detail, strong client relationships, and a willingness to go above and beyond. SixHorse Creative offers a collaborative, fast-paced environment where motivated, client-focused professionals can grow and thrive.

Role Description

Company Description

SixHorse Creative, established in 2017, specializes in creating thoughtful, high-quality branded merchandise for clients across a wide range of industries. We work closely with our clients to understand their brand, goals, and audience, then develop customized solutions that help them stand out.

Our team values creativity, attention to detail, strong client relationships, and a willingness to go above and beyond. SixHorse Creative offers a collaborative, fast-paced environment where motivated, client-focused professionals can grow and thrive.

Role Description

The Account Manager is a full-time, on-site position based in Lexington, Kentucky. This role serves as the primary point of contact for assigned client accounts and is responsible for helping manage projects from concept through final delivery.

Daily responsibilities include managing client orders, tracking project timelines, fulfillment, working closely with internal teams and vendors, and ensuring orders are completed accurately and on time. The Account Manager will also respond to client questions, troubleshoot issues, prepare quotes and proposals, and help identify opportunities to expand services within existing accounts.

In addition, the Account Manager will manage assigned client e-commerce stores, including product updates, order coordination, inventory-related needs, and ongoing client support.

This position requires strong organization, communication, and attention to detail, as well as consistent in-person collaboration with our team to ensure a seamless client experience.

This role offers plenty of opportunity for professional growth and development in an environment where drive, positivity, initiative, and a commitment to exceeding expectations are essential. We provide training, resources, and ongoing support to help you succeed in the position.

Qualifications & Skills

• Bachelor’s degree in business, marketing, communications, or a related field, or 1–3 years of relevant professional experience.
• Strong ability to work collaboratively in a team environment while providing exceptional client service.
• Excellent verbal and written communication skills.
• High degree of initiative, personal responsibility, and ownership.
• Strong attention to detail with the ability to produce accurate work under pressure and meet frequent deadlines.
• Exceptional organizational, multitasking, and problem-solving skills.
• Ability to manage multiple client accounts and projects simultaneously.
• Comfortable learning new systems, processes, and technology.
• Proficiency with Microsoft Word, Excel, Outlook, and general internet-based platforms.
• Ability to adapt to changing priorities while maintaining a positive, solutions-oriented attitude.
• Strong follow-through and a commitment to delivering an excellent client experience.