Account Manager

Somafina; Layton (UT); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Job summary

Somafina, a fast-growing nutraceutical co-manufacturer in Utah, is seeking an Account Manager to manage client relationships from intake to delivery. You will review purchase orders, coordinate with manufacturing teams, and attend client meetings to ensure orders stay on track.

The role emphasizes proactive updates to clients, speedy issue resolution, and accurate reporting to sales teams. A strong emphasis on communication and organization is required.

Qualifications

• High school diploma or GED required, or equivalent experience.
• Six months related experience and/or training or equivalent combination of education and experience.

Responsibilities

• Engages with clients from beginning to end of a project via phone, email, and in person.
• Reviews all incoming purchase orders and uploads them to begin the manufacturing process, ensuring orders are correct to avoid delays.
• Attends client meetings via conference calls or in person.
• Engages with internal teams across all departments to ensure projects stay on track. Maintains ownership of each order through follow-up until projects are completed.
• Provides updates to clients to keep them informed of order status.
• Provides a weekly open order report with accurate details to sales reps and customers.
• Problem-solves issues as they arise during the process, and knows when to elevate for help.
• Responds to clients quickly, accurately, and professionally through written and verbal communications.
• Uses multiple databases and tools to interpret critical information for client communications.
• Provides support documents as requested.

Skills

Time management

Communication

Client-facing

Strategic thinking

Troubleshooting

Multitasking

English proficiency

Education

High School Diploma or GED

Tools

CRM software

Databases

Order management systems

Job description

Account Manager

Full Time Sales Layton, UT, US

Salary Range: $65,000.00 To $75,000.00 Annually

Nutraceutical Manufacturing

High School Diploma / GED or Equivalent Experience

Why Somafina?

Somafina is a growing co-manufacturer of vitamins and supplements in Utah, and business is thriving as we attract larger, more established customers. It's a fast-paced environment with real momentum — which means real opportunities for growth. If you're ready to take on more and grow with us, we'd love to have you on the team.

• Engages with clients from beginning to end of a project via phone, email, and in person.
• Reviews all incoming purchase orders and uploads them to begin the manufacturing process, ensuring orders are correct to avoid delays.
• Attends client meetings via conference calls or in person.
• Engages with internal teams across all departments to ensure projects stay on track. Maintains ownership of each order through follow-up until projects are completed.
• Provides updates to clients to keep them informed of order status.
• Provides a weekly open order report with accurate details to sales reps and customers.
• Problem-solves issues as they arise during the process, and knows when to elevate for help.
• Responds to clients quickly, accurately, and professionally through written and verbal communications.
• Uses multiple databases and tools to interpret critical information for client communications.
• Provides support documents as requested.
• Maintains sensitivity and confidentiality of client and company information.

Additional Responsibilities

• Works towards established goals to improve customer satisfaction.
• Supports and is involved in company, department, and/or safety policies, procedures, programs, and activities.
• Maintains a clean and orderly work area.
• Other duties as assigned.

Education Requirements

• High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience.

Competencies / Skill Qualifications

• Excellent knowledge of time management methods and techniques.
• Proficiency in English.
• Working knowledge of customer service software, databases, and tools.
• Ability to work in a high-paced environment.
• Awareness of the industry's latest technology trends and applications.
• Ability to think strategically and to lead.
• Strong client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to stand; walk; sit; reach with hands and arms; converse and listen.