Account Manager

Staff Management | SMX; Lafayette (IN); On-site; USD 61,000 - 76,000; Full time

Benefits offered by this job

6 paid holidays

1 paid floating holiday

Up to 20 days PTO per year

Medical/Dental/Vision insurance

Company-matching 401(k)

Job summary

Staff Management | SMX is seeking an Account Manager in Lafayette, IN to lead site operations and manage a service team of Supervisors and Recruiters. You’ll drive performance, nurture client relationships, and oversee staffing, scheduling, payroll, and KPI reporting.

The role emphasizes coaching, training, and coordinating with facilities management to meet strategic goals and ensure compliance with policies.

Qualifications

• 3+ years’ experience managing onsite teams.
• Strong personnel and process management skills and techniques.
• Proven skills in training, coaching, and performance evaluation.
• MS Office software proficiency (Excel, Outlook, PowerPoint, Word).
• Excellent written and verbal communication.

Responsibilities

• Manage and provide guidance to the service team’s daily operations.
• Build and maintain strong client relationships.
• Coach, train and develop service team members.
• Oversee recruiting to ensure sufficient staff levels including interviewing, hiring, orientation, and training.
• Guide associate performance and development.
• Oversee scheduling, attendance, and shift meetings.
• Approve and process payroll.
• Analyze trends and forecast finances.
• Develop and implement a safety program.
• Audit and report KPIs to ensure policy compliance.

Skills

Strong communication

Interpersonal skills

Customer service

Attention to detail

Problem solving

Education

High School diploma or GED

Bachelor’s degree preferred

Tools

Excel

Outlook

PowerPoint

Word

Job description

Overview:

In the role of Account Manager, you will be a leader at the center of the action. Responsible for overall site operations and managing a service team that consists of Account Supervisors and Recruiters. You will manage annual revenues between $1 million - $5 million, regularly following up with end-user clients, who work with our associates, and executive-level facility managers to ensure that all strategic goals and objectives are met.

Location: Lafayette, IN

Essential Job Functions

• Manage and provide guidance to the service team’s daily operations


• Responsible for actively building and maintaining a strong client relationship


• Responsible for coaching, training and developing service team members


• Oversee recruiting efforts to ensure sufficient staff levels, to include the process of interviewing, hiring, orientation, and training


• Provide guidance or manage associate performance


• Oversee scheduling, attendance, and shift meetings


• Payroll approval and processing


• Trend analysis and financial forecasting


• Develop and implement a safety program


• Audit and regularly report on KPIs to ensure all policies are executed in accordance with federal and organizational regulations

Education/Experience

• High School diploma or GED required; bachelor’s degree preferred


• 3+ years’ experience managing onsite teams


• Highly effective personnel and process management skills and techniques


• Proven skills and knowledge on training, coaching, and performance evaluation


• Knowledge of MS Office software: Excel, Outlook, PowerPoint, and Word


• Strong communication skills, both oral and written


• Ability to solve complex problems, including finance


• Strong interpersonal and customer service skills


• Exceptional attention to detail

Salary Range:

$60,573.66 - $75,717.08 annually, depending on experience and geographic location.

Please note that actual compensation offered may vary based on local pay requirements, and will meet or exceed state-specific minimum wage or salary thresholds.

Benefits and Well-Being:

We offer a competitive benefits package, including 6 paid holidays, 1 paid floating holiday and up to 20 days of Paid Time Off per year, Medical/Dental/Vision insurance, Company-matching 401(k) and Employee Stock Purchase Program, in addition to other programs and perks. More details about our benefits can be found here .

TrueBlue, Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available upon request for candidates taking part in the application or interview process. If you require disability-related accommodation during the application or interview process, please contact your Recruiter directly, Employee Relations at [e-mail] , or 1-800-610-8920. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the application or interview process to ensure that the accommodation provided takes into account the applicant’s individual accessibility needs.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Staff Management | SMX, a TrueBlue company, is a leading staffing partner specializing in contingent workforce management for manufacturing, fulfillment, and distribution facilities. With over 35 years of experience, we connect tens of thousands of associates each year with meaningful positions across North America, offering flexible temporary, seasonal and direct placement opportunities.

Our proven onsite staffing model and personalized recruitment services ensure that our clients receive skilled support while candidates find positions that match their goals. Staff Management | SMX is dedicated to creating impactful partnerships, prioritizing safety, compliance, and innovation to meet evolving workforce needs.