Account Manager

U.S. Lawns in Louisville, KY; Kentucky; On-site; USD 50,000 - 75,000; Full time

Job summary

U.S. Lawns in Louisville, KY seeks an Account Manager – Landscape Operations to lead field crews, drive customer satisfaction, and ensure smooth day-to-day operations across the board.

You will oversee scheduling, routing, and job sequencing, while building trusted client relationships and identifying upsell opportunities to enhance service value.

Qualifications

• Proven experience in landscaping, construction, or a similar field.
• Strong communication and problem-solving skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Valid driver's license and clean driving record.

Responsibilities

• Lead field crews to deliver high-quality landscape services.
• Oversee scheduling, routing, and daily job sequencing.
• Hire, train, and coach field employees.
• Maintain client relations and respond to requests.
• Identify upsell opportunities and present proposals.
• Manage shop inventory and equipment maintenance.
• Handle timesheets, billing coordination, and admin tasks.

Skills

Leadership

Communication

Project Management

Multitasking

Driver's License

Job description

Job Description

Job Description

You May Be a Great Fit If…

• You enjoy working outdoors in all types of weather and take pride in creating beautiful, well-kept landscapes.
• You’re reliable, have a positive attitude, show up on time, and believe in putting in an honest day’s work.
• You’re a team player who communicates well and supports others to get the job done right.
• You value structure and consistency, and can follow systems that help the team run smoothly.
• You’re comfortable using equipment (or willing to learn) and take pride in maintaining tools and vehicles.

Account Manager – Landscape Operations

Lead crews. Build client trust. Drive performance.

Are you ready to step into a role where leadership meets hands-on action? We’re looking for a motivated and highly organized Account Manager to take the lead on multiple field crews, drive customer satisfaction, and ensure smooth day-to-day operations across the board.

Operational Leadership

• Manage projects delivering high-quality landscaping services
• Oversee scheduling, routing, and daily job sequencing to ensure timely and efficient performance
• Step in to support or lead crews when needed

Team Management

• Hire, train, and coach field employees using our 5-Star Training Process
• Monitor crew performance, recommend wage adjustments, and enforce safety and disciplinary procedures
• Foster a positive, high-morale team environment

Client Relations

• Serve as the day-to-day contact for clients
• Respond quickly and professionally to customer requests or issues
• Represent the company in a polished and professional manner

Sales & Enhancements

• Identify upsell and enhancement opportunities
• Lead job start-ups with crews and present proposals to clients

Equipment & Shop Oversight

• Manage preventive maintenance, minor repairs, and supply orders
• Keep the shop organized and equipment ready for action

Administrative Duties

• Handle new hire paperwork and uniform/equipment assignments
• Assist with reports, timesheets, and billing coordination
• Ensure smooth communication between the office and field

Safety & Compliance

• Participate and contribute to safety tailgate meetings and training
• Perform vehicle and equipment checks
• Ensure compliance with brand and operational standards

What You Bring

• Proven experience in landscaping, construction, or a similar field
• Strong communication and problem-solving skills
• Ability to multitask and stay organized in a fast-paced environment
• Valid driver’s license and clean driving record
• Willingness to get your hands dirty when needed

Physical & Work Requirements

• Able to lift up to 60 lbs and work outdoors in varying conditions
• Frequent standing, walking, and equipment handling