Account Manager

Urban SDK; Jacksonville (FL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

21 Days Vacation

Office Lunch provided Daily

Commission

Annual Bonus

Job summary

A leading geospatial technology firm in Jacksonville, FL seeks an experienced Account Manager to enhance customer relationships and drive account growth. Responsibilities include serving as the primary contact for customer needs, building long-term partnerships, and collaborating with internal teams on customer success strategies. Candidates should have a BA/BS and over 3 years in account management or customer success, with a passion for delivering exceptional service. A competitive salary and bonuses are offered, alongside ample vacation days.

Qualifications

• 3+ years of experience in Customer Success, Renewal, or Account Management, ideally in enterprise software or SaaS.
• Proven history of achieving customer retention and sales targets.
• Ability to articulate the value of complex enterprise technology.

Responsibilities

• Serve as the main contact for customer concerns and needs.
• Build and strengthen long-term customer relationships.
• Identify risk accounts and collaborate on action plans.

Skills

Customer retention strategy

Sales strategy

Relationship building

Risk assessment

Education

BA/BS or equivalent experience

Tools

Analytics tools

CRM software

Job description

At Urban SDK, customer relationships are our top priority. We’re looking for an experienced and driven account manager to maintain customer accounts, serve as our main point of contact, and grow your book of accounts. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. Applicants should also be proficient with executing on renewals, upsells, and closing businesses to reach quotas.

Responsibilities

• Serve as the main point of contact in all matters related to customer concerns and needs within your assigned territory accounts.
• Build and strengthen customer relationships to achieve long-term partnerships leading to increased customer retention.
• Have a strong ability to identify risk accounts and work with leadership to develop a plan of action to reduce risk.
• Develop strong relationships with product and engineering teams to assist in new product development based on customer feedback.
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to customers.
• Train and Onboard new customers, so they have a full understanding of the platform.
• Develop a comprehensive understanding of Urban SDK’s products, services, and product roadmap.
• Achieve customer retention and expansion goals.
• Train and successfully onboard new customers.
• Qualify upsell, cross-sell, and renewal opportunities within assigned territory accounts.
• Handle inquiries and requests from customers and address their needs.
• Work closely with the Account Management team, Sales Team and Sales Management to communicate pipeline, develop, test and implement new customer success strategies.

Qualifications

• BA/BS required or equivalent experience
• 3+ years of Customer Success, Renewal or Account Management experience, preferably with enterprise software or SaaS.
• A track record of achieving customer retention and sales targets.
• Demonstrated ability to articulate the business value of complex enterprise technology.
• Familiarity with the transportation technology, city planning, or civil engineering industry is a plus.
• Familiarity with analytics, databases, and smart city technology is a plus.

Compensation

• Location: Jacksonville, FL (Town Center Area)
• Type: Full-time
• Reports to: Director of Account Management
• Salary Based On Experience
• Commission
• Annual Bonus
• 21 Days Vacation
• Office Lunch provided Daily

About Urban SDK

Urban SDK is shaping the Future of Smart Cities. We are pioneers in geospatial AI technology, providing public leaders with insights and automation for mission-critical decisions. We equip critical public services with geospatial AI, enabling precise, data-driven decisions with efficiency and confidence.

Our Commitment to People

We are committed to aligning business growth with professional outcomes for every employee. Our commitment has been recognized by Jacksonville Business Journal and Will Reed as a noted Best Places to Work.