Account Manager

World of Books; Illinois; On-site; USD 90,000 - 130,000; Full time

Job summary

World of Books is seeking an ambitious Account Manager – Strategic Partnerships to drive growth of its wholesale books business in the US, UK and international markets. You will own strategic partnerships with wholesale customers and suppliers, lead negotiations, and use data to forecast pipeline and inform commercial decisions.

The role emphasizes cross-functional collaboration with operations and commercial teams to optimise margins and customer experiences, all while supporting sustainability

Qualifications

• Proven experience in strategic account management, partnerships, or customer success.
• Strong track record growing B2B relationships and delivering profitable revenue growth.
• Sharp analytical skills with data-driven mindset and advanced Excel know-how.
• Excellent negotiation, communication and relationship-building skills.

Responsibilities

• Own and grow strategic partnerships with wholesale customers and suppliers, driving revenue and margin performance.
• Lead commercial negotiations and build long-term relationships across domestic and international markets.
• Dive into data to forecast pipeline and guide commercial decisions using Excel and BI insights.
• Collaborate with warehouse, supply chain and commercial teams to ensure smooth operations and customer journeys.

Skills

Strategic account management

Partnerships

Data analysis

Negotiation

Sustainability

Tools

CRM software

BI tools

Advanced Excel

Job description

At World of Books, we're on a mission to become the Planet's Bookstore. Since 2002, we've given books a second life — reducing waste, promoting sustainability, and helping millions of readers discover affordable books worldwide. Today, we're the world's largest seller of used books, operating across the UK, US and Europe, with 1,000+ employees and proud B-Corp status. Backed by private equity, we're scaling fast.

About the Role

We're looking for an ambitious, commercially minded Account Manager – Strategic Partnerships to lead the growth and performance of our wholesale books business — developing and managing strategic partnerships with wholesale customers and suppliers across the US, UK and international markets.

Responsibilities

• Own and grow strategic partnerships with wholesale customers and suppliers, driving revenue and margin performance
• Lead commercial negotiations and build long-term relationships across domestic and international markets
• Dive into the data — using advanced Excel to spot trends, forecast pipeline, and guide commercial decisions
• Work cross-functionally with warehouse, supply chain and commercial teams to keep operations running smoothly
• Leverage AI tools and automation to streamline processes and improve the customer journey

Qualifications

• Proven experience in strategic account management, partnerships, or customer success
• A strong track record growing B2B relationships and delivering profitable revenue growth
• Sharp analytical skills, with advanced Excel know-how and a data-driven mindset
• Excellent negotiation, communication and relationship-building skills
• A genuine passion for sustainability, reuse, and the circular economy

Required Skills

• Proven experience in strategic account management, partnerships, or customer success
• A strong track record growing B2B relationships and delivering profitable revenue growth
• Sharp analytical skills, with advanced Excel know-how and a data-driven mindset
• Excellent negotiation, communication and relationship-building skills
• A genuine passion for sustainability, reuse, and the circular economy

Preferred Skills

• Bonus points if you've worked in books, publishing, e-commerce, retail or logistics, or have experience with CRM and BI tools.
• A mission you can sell with conviction — B-Corp certified and sustainability-led
• A strong voice in shaping a fast-growing organization
• Direct exposure to leadership and a broad set of business skills
• Be part of extending the life of millions of books and building a more circular economy

Equal Opportunity Statement

We are committed to diversity and inclusivity.