Account Manager

GTS Transportation; Illinois; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Company-paid holidays

Life insurance

Wellness perk

Job summary

GTS Transportation is seeking an Account Manager to oversee customer relationships and coordinate freight from pickup through final delivery in a fast-paced logistics brokerage. You will work closely with customers, carriers, and internal teams to protect profitability, resolve shipment issues, and grow assigned accounts.

The role offers in-office, full-time employment with standard business hours and a focus on delivering reliable service, accurate load information, and proactive updates to

Qualifications

• Experience in logistics or freight brokerage preferred.
• Strong customer service and relationship management skills.
• Knowledge of freight rates, lanes, and market conditions.
• Excellent negotiation, problem solving and decision making abilities.
• Ability to manage multiple shipments and deadlines in a fast-paced setting.
• Proficiency with transportation management systems and Microsoft Office.

Responsibilities

• Manage daily communication and service expectations for assigned customers.
• Coordinate freight from pickup through final delivery and monitor loads.
• Enter and maintain load information in the transportation management system.
• Provide proactive shipment updates, delays, and service concerns.
• Collaborate with carrier sales, dispatch, tracking, safety, and accounting teams.
• Schedule pickups and deliveries and confirm shipment requirements.
• Address delays, missed appointments, and service failures promptly.
• Negotiate rates while maintaining profitability and competitive pricing.
• Monitor revenue, gross profit, and performance for assigned accounts.
• Build strong relationships with customers and carrier partners.
• Resolve billing discrepancies and accessorial charges.
• Collect PODs, rate confirmations, and required documents.
• Identify opportunities to expand accounts and secure additional freight.
• Maintain records of communications, load activity, and resolutions.
• Follow company procedures and safety requirements.

Skills

Customer service

Relationship management

Negotiation

Problem solving

Communication

Attention to detail

Tools

TMS

MS Office

Job description

Job Description

The Account Manager manages customer relationships and coordinates freight from pickup through final delivery. This role works closely with customers, carriers, and internal teams to provide reliable service, protect profitability, resolve shipment issues, and grow assigned accounts within the brokerage department.

Job Type: Full-time, W2, In-Office

Schedule: Monday–Friday, 8:00 AM–5:00 PM CDT

Work Setting: Fast-paced logistics environment

Key Responsibilities

• Manage daily communication and service expectations for assigned customers.
• Coordinate freight from pickup through final delivery and monitor every load for timely execution.
• Enter, update, and maintain accurate load information in the transportation management system.
• Provide customers with proactive and timely shipment updates, including delays and service concerns.
• Work closely with carrier sales, dispatch, tracking, safety, and accounting teams.
• Schedule pickup and delivery appointments and confirm all shipment requirements.
• Address delays, missed appointments, service failures, and other shipment-related issues promptly.
• Negotiate customer rates while maintaining competitive pricing and profitable margins.
• Monitor revenue, gross profit, and overall performance for assigned accounts.
• Build and maintain strong, professional relationships with customers and carrier partners.
• Resolve billing discrepancies and accessorial charges, including detention and lumper fees.
• Collect PODs, rate confirmations, and other required shipment documentation.
• Identify opportunities to expand existing accounts and secure additional freight.
• Maintain clear records of customer communication, load activity, and issue resolution.
• Follow company procedures and applicable transportation and safety requirements.

Qualifications

• Previous experience in logistics, freight brokerage, account management, dispatch, or a related field is preferred.
• Strong customer service, relationship-management, and professional communication skills.
• Working knowledge of freight rates, lanes, equipment types, and transportation market conditions.
• Strong negotiation, problem-solving, and decision-making abilities.
• Ability to manage multiple shipments, deadlines, and changing priorities in a fast-paced environment.
• Proficiency with transportation management systems, Microsoft Office, email, and related technology.
• Strong attention to detail, organization, follow-through, and documentation skills.
• Ability to remain calm, responsive, and professional during urgent or high-pressure situations.

Performance Expectations

• Maintain strong customer satisfaction, responsiveness, and account retention.
• Meet established revenue and gross-profit targets for assigned accounts.
• Provide accurate and timely shipment updates and maintain complete load records.
• Minimize service failures and take ownership of issues through resolution.
• Support continued account growth by identifying and pursuing additional business opportunities.

Work Environment

This position operates in a fast-paced logistics brokerage environment and requires frequent communication with customers, carriers, drivers, and internal departments. Occasional after-hours availability may be required to address urgent shipment-related matters.

Compensation

$60,000–$85,000 annually, based on experience and the company's compensation structure.

Compensation & Benefits

• Comprehensive health, dental, and vision insurance benefits
• 401(k) matching and paid time off (PTO)
• Company-paid corporate holidays
• Company-provided life insurance policy
• Wellness Perk: Company-paid Life Time Fitness discount/credit
• Structured career pathing in a stable, growing logistics company

Equal Employment Opportunity

GTS Transportation Corporation is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, military or veteran status, or any other characteristic protected by federal, state, or local law. All employment decisions are based on qualifications, merit, and business need.