Account Manager

Triple-S Steel Holdings, Inc.; Houston (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Tube Supply in Houston, TX seeks an Account Manager to serve as the primary contact for assigned accounts, drive sales growth, and ensure high levels of customer satisfaction. You will oversee end-to-end order processing, coordinate with Supply Chain, Operations and Quality, and visit customer sites to align with business needs.

A minimum of 2 years in Sales or Sales Support is required, with strong communication and attention to detail.

Qualifications

• Minimum 2 years in Sales or Sales Support.
• Experience reading Mill Test Reports and Customer Specifications.
• Strong communication and documentation skills.

Responsibilities

• Serve as the primary contact for assigned accounts and ensure customer satisfaction.
• Drive sales growth by understanding customer needs and proposing tailored solutions.
• Oversee order processing from initiation to delivery and manage inventory.
• Collaborate with Supply Chain, Operations, and Quality to ensure service delivery.
• Visit customer sites and develop annual business plans with management alignment.
• Obtain quotes from vendors and manage relationships for timely responses.

Skills

Sales experience

Communication skills

Attention to detail

Multitasking

Reading Mill Test Reports

Customer satisfaction

Job description

Company Name Tube Supply

Title of Position Account Manager

Position Type Full-Time; Non-Remote

Location Houston, TX

Founded in 2016, Tube Supply provides quality steel tube and bar in alloy, stainless, and carbon for oil and gas applications, including drilling, completions, production, and downhole tools. Our steel tubular and bar products are tailored specifically to meet the demands of the oil and gas industry, including high pressure, high temperature (HPHT) and sour (H2S) well environments. Tube Supply clients are leading oil and gas service companies, OEMs, and manufacturing centers globally.

Our goal is to maintain a stable, fun work environment while delivering satisfaction to the marketplace. We live closely by our core values excellence, loyalty, and fun. These are seen throughout our interactions with customers, within the company, and in each of our employee’s everyday lives.

Description of Responsibilities

• Serve as the primary contact for assigned accounts, addressing inquiries, resolving issues, and ensuring high levels of customer satisfaction
• Drive sales growth by understanding customer needs, proposing tailored solutions, and promoting Tube Supply’s products and services
• Oversee order processing from initiation to delivery, including managing inventory levels, tracking shipments, and troubleshooting any issues that arise
• Collaborate with internal departments such as Supply Chain, Operations, and Quality to ensure inventory availability and service delivery
• Visit customer sites to align with business needs
• Develop annual business plans for assigned accounts, collaborating with management for appropriate alignment and integration of company goals
• Approve MTR’s to customer specifications
• Obtain quotes from vendors, manage relationships and ensure timely response and service quality
• Assist management and Quality Control with customer Non-Conformances (NCRs)
• Maintain accurate records of sales, orders, and customer interactions
• Provide regular updates regarding account performance and market trends
• Adhere to all HSE, QMS, and corporate policies

Required Skills and Experience

• Minimum 2 years of experience in Sales or Sales Support role
• Minimum 2 years of experience with reading and understanding Mill Test reports and Customer Specifications
• High level communication, computer, and document processing skills
• Excellent critical thinking ability
• High level attention to detail
• Able to plan, prioritize, and multi-task